SITE operators of Bilsdale mast have been continuing to assist residents in “not-spot” areas and have switched on two more masts bringing signal to more households in North Yorkshire.

The Arqiva team handed out information leaflets and advice on how to return TVs and were supported by Kevin Hollinrake MP for Thirsk and Malton.

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According to the broadcasting company, some TV services have been restored to more than 97 per cent of households affected by the Bilsdale fire and the event was focused on helping those still without signal.

The message is aimed at family, friends and neighbours of older and vulnerable people without TV services and encourages them to call the free-phone number on 0800 121 4828

MP Kevin Hollinrake said it was “very good to see Arqiva” and stressed that it had “been a very difficult time for everyone.”

He said: “We’ve had someone here who’s got an engineer going out out on Monday, which is great, it shows there are real world solutions to these problems, so the reaction has actually been very positive from people who were very concerned when they first came to the stall.”

Site operators have also announced two new masts have been switched on to restore or improve TV services to more households.

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Arqiva say viewers in two areas, in and around Bainbridge and Kirkbymoorside, in North Yorkshire, will need to retune their TVs if they have not already done so and should have their main TV channels restored after the switch on.

The switch on follows the recent switch on of masts at Loftus and Thirsk and a power boost at the upgraded relay mast at Eston Nab.

Arqiva have confirmed that they are still working with regional charities, local authorities and housing associations to reach those people whose services have not been restored.

Adrian Twyning, director of operations at Arqiva, said: “We are working round the clock to restore TV services and to help those affected. These smaller relay sites are a key part of Project Restore.

“We’re sorry for the disruption this has caused for people, and while we are making progress there is much to do.”

Shuja Khan, chief commercial officer of Arqiva, said: "While we are making real progress in restoring services to people there is still more to do, and we are determined to help.

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“That’s why we are out talking to people at local markets and via local media.”


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