I BELIEVE that the Arriva “coaches” used on route X66 in Darlington are not suitable for elderly and disabled people.

There are four deep steps, which can’t be negotiated.

I recently fell down the last step. I have permanent leg problems. The driver sat and watched until my daughter appealed for help.

A friend, also with problems, needed to go to Middlesbrough.

She is unable to get down the steps. She had to take a bus from Darlington to Durham, then board another bus to Middlesbrough. This had to be repeated on the return trip.

Come on Arriva, show some respect and care for the elderly and disabled. You might be in the same position one day.

Mrs D Walton, Darlington.