IMAGES of smiley faces are to be used to allow people to show how they feel about their council’s services.

Hambleton District Council has introduced a system providing a quick and easy way of leaving feedback whenever they contact the council – by phone, on the web or in person.

The feedback system uses a series of smiley face that best matches the service received - happy, neutral or unhappy.

Director of customer services Sandra Walbran said: “All the feedback will be regularly reviewed to help us do the things that residents like, and to improve on the things that they don’t.

“Understanding what our residents think about the council is very important to us.

“Because it is so easy to use, we hope this new service will encourage more people than ever before to give us regular feedback - even those that don’t usually take part in surveys.”

To use the system there is a touch screen service at the Civic Centre in Northallerton; on the website there are buttons at the side of every page; and callers to the customer services unit will have the option of giving feedback at the end of their call.

The council will use the feedback received to make service improvements and will report the results on the website, along with details of how it has improved services as a result.

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