CONSUMERS with a problem are set to benefit from a new video initiative in North Yorkshire.

The county's trading standards service in Northallerton has teamed up with the Citizens Advice Bureaux (CAB) to create a direct video link-up between the two.

Initially operating with the CABs in Richmond and Scarborough, the link will allow consumers to speak face-to-face with advisors.

Scanning equipment will enable the clients to send contracts and documentation directly to advising officers during their discussions.

Should the pilot scheme prove successful, the project will be extended to other advice bureaux in the county.

The move is another step forward for the trading standards consumer advice team - which were only recently awarded the Quality Mark by the Home Office's Community Legal Service in recognition of the standard of their advice.

Business and community services director Gordon Gresty, who has responsibility for North Yorkshire's trading standards department, said: "This new partnership will provide real benefits to consumers, combining improved access through CABs and the specialist advice associated with the trading standards service."

Leanne Thompson of Richmondshire CAB said: "Together we are able to offer a much faster and better service to the community."

The Northallerton trading standards team has also entered into a separate partnership with the advice bureau covering the Harrogate district to provide weekly surgeries.