Hundreds of Virgin Media users have reported outages with the platform.
According to DownDetector, there have been issues since around 8.30am today, July 14.
Users were quick to turn to other social media platforms to complain about the outages.
One user said: "Please fix the issue with Virgin Media login on the app. So frustrating to pay for a service and when you want to watch the last day of the cricket you aren’t able to login. This is affecting lots of people."
Another frustrated customer added: "Are there currently issues with your website? Can't login. Enter email, it spins around and then says error. Tried on different devices and browsers."
Virgin has responded to customers, saying: "Sorry to hear you are having issues with our platform. We have been made aware of this issue, and the relevant team is doing their best to get this resolved. Please bear with us. We will aim to get systems up and running as soon as possible."
A Virgin Media O2 spokesperson said: “Our fixed and mobile networks are operating as usual today, however we’re aware that a small number of customers are experiencing issues accessing some apps. Our technical teams are working to restore services as soon as possible and we apologise for any inconvenience caused.”
@virginmedia are there currently issues with your website? Can't login. Enter email, it's spins around and then says error. Tried on different devices and browsers.
— Emma (@emma__836) July 14, 2025
What is Downdetector?
Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
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These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
Do you use Downdetector? Let us know in the comments.
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