Durham-based Everflow, one of the UK’s leading business utility providers, has reported total revenue of £154 million, a 33 percent increase from £116 million in 2022.  

The revenue growth was coupled with a 19 percent increase in its customer base – which grew from 79,000 in 2022 to 94,000 in 2023.

Everflow has now secured a significant 5.5 percent water market share.  

Last year, Craig Dallison took over the role of CEO, succeeding Josh Gill, who co-founded Everflow and  continues to play a pivotal role as a key shareholder and board member.

The company ventured into the waste management sector in 2023, appointing Elliot Harrison-Holt as Director of Waste Services. In the latter half of the year its waste customer base grew by 361 percent as it expanded its initial trade waste offering to encompass clinical and confidential waste.  

Other key appointments in 2023 included Sarah Yorston as People and Culture Director and Lucy Armstrong joining the board as a new chairperson.

Everflow’s commitment to sustainability was underscored by its office move to a purpose-built facility in Peterlee, Durham. The new headquarters, which are triple the size of the previous offices to accommodate for expansion into additional utility sectors, operate entirely on electric heating, eliminating the use of gas, and boast an A rating for energy efficiency. The move positions Everflow for continued growth, with plans to expand its multi-utility offering and workforce.  

In a testament to Everflow’s customer satisfaction, the business had a strong customer retention rate of 97.29 percent.    

Craig Dallison said: “ Our mission to make utilities simpler remains at the heart of everything we do. We are focused on delivering the best utility solutions for SMEs and ensuring our continued growth and success in that mission.”  

“Everflow’s dedication to innovation, sustainability, and customer satisfaction has propelled it to new heights in 2023. The business is well placed for continued success in the dynamic utilities market.”