Patients across the North East have been giving feedback to GP surgeries across the region.

The results of the GP Patients Survey 2023 are now in and they answered a range of questions from general experience to how helpful the receptionists are.

One GP practice in Middlesbrough received just 46% for providing a good overall experience.

Get the latest news, sports, and entertainment delivered straight to your device for just £4 for 4 months. Click here

Just two health centres managed to secure scores of 100% good satisfaction.

Which surgery in the North East is the worst according to the survey?

Martonside Medical Centre in central Middlesbrough was rated the worst GP surgery with just 46% of patients saying that they had a ‘good overall experience’.

The Northern Echo: Martonside Medical Centre received the lowest overall experience approval rating

Nearly a third of patients described their experiences booking an appointment at the centre as ‘very poor’.

When they did get an appointment they were split 43% remote to 57% in person.

However, when asked if they were happy with the involvement they had in the decisions around their care and treatment 92% of patients were.

Coming close behind them was Crossfell Health Centre in Middlesbrough with just 49% happy with their overall experience.

The Northern Echo: Crossfell Medical Centre in Middlesbrough

More than a quarter of patients were not happy with their experiences making an appointment at that surgery.

Which GP surgeries were the best in the North East?

Darlington’s Rockliffe Court Surgery received a perfect 100% satisfaction score from their patients for overall experience.

A near-perfect 98% of patients believed that they had been treated with ‘care and concern’ during their appointments.

Of those appointments, only 14% were remote appointments.

The Rockliffe Surgery was not the only perfect GP centre in the North East to get a 100% score.

The Northern Echo: Rockliffe Court Surgery received a 100% satisfaction rating from patients

The Reeth Medical Centre in Richmond only carried out 6% of their appointments online.

All of their patients said that it was easy to get through to someone on the phones.

The receptionists also received a perfect score from their patients for how helpful they are.

Dave Gallagher, Executive Area Director at NHS North East and North Cumbria Integrated Care Board (ICB), said: "Our thanks go to all our staff in primary care for their exceptional care and commitment, and also to patients for their understanding at a time of unprecedented demand for services.

"Our region's surgeries provide more than 1.5 million appointments a month, with a staggering 90,000 appointments in a single day recently.

Read more

Coundon residents launch campaign against housing development

Stockton mum delighted as son's 'do not resuscitate' order lifted

MPs question decision to move Treasury to Darlington

"More than three-quarters of patients in our region – higher than other parts of the country - said their experience of their practice was good, despite a difficult winter, continuing recruitment challenges and the lasting impact of Covid-19. An impressive 94% of patients said they had confidence and trust in the healthcare professional they saw.

"We are working hard to improve access to GP services, providing a wider range of specialist staff, improving phone systems and enabling pharmacists to help with more common conditions such as minor urinary infections.

"Groups of local practices – known as primary care networks – have also come together to offer more evening and weekend slots, with these increasing by as much as 30% in some areas."