Darlington Building Society has announced a major investment in digital banking services.

The upgrade will give members the option to open accounts online in a more streamlined way, provide self-service mortgage options and offer enhanced security.

The award-winning society, recently named “Building Society of the Year” at the Money Age Mortgage Awards 2021, is in the process of a major business transformation, and then man in charge of it, Chief Operating Officer Chris Hunter, said: “Investing in a new platform to digitally serve our customers is further evidence of our ‘members first’ strategy, which is contributing to solid growth in 2021. Enhancing our digital banking facilities for savings and mortgage customers, in conjunction with ieDigital, positions the Society for scalable growth and provides those of our members who want a digital service with the option to transact their way.

“The pandemic showed the importance of resilience and flexibility in how we serve members. We’re proud that we chose to keep branches open, expand our customer care team throughout the crisis, and maintain the high level of service our members are accustomed to.

“ieDigital came top when we weighed all our criteria. They understand our market, the platform’s configurability and customer experience capabilities matched our vision, and the time to value made this the most compelling business case.”

Jerry Young, CEO of ieDigital, said: “We’re delighted to partner with Darlington Building Society to help the Society extend its reach to savers and mortgage customers."


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