ANGRY customers have taken to social media to slam Currys PC World after a mistake led to the cancellation of some PS5 orders.
The electronics firm, which has stores across the North-East, was slammed today as the next PlayStation was officially released today.
But for some customers who had ordered through Currys PC World, they saw their orders cancelled due to a 'loop hole', the retailer said.
Through the retailer's aftersales team, which is known as TeamKnowhow, the firm admitted some pre-orders for the console had gone live before the correct time.
You advertised a product, set the correct price, made it available on launch day, took hundreds of pounds of my money, confirmed my order. That's not on me. Own your mistake and serve your customers.
— Simon (@simonjordan5571) November 19, 2020
Loop hole? I just ordered it like normal, one of your staff on this account stated today not a specific time and that’s what I did so how’s it fair to cancel just because I ordered it on the day of release?
— K (@KezJH14) November 19, 2020
But in a tweet adressing one concerned customer, TeamKnowhow said: "The customers who did manage to purchase a PS5 before they went on release, will have their orders cancelled as there was a loop hole in which allowed them to purchase."
It comes as Press Association are reporting that gamers have been met by long online queues and crashing websites as retailers struggle to deal with demand.
Some retailers have since started pushing back their release of stock and others reporting no units being available.
Currys PC World confirmed its initial online release for 9am had been placed “on hold” but would go live “later today”, while other retailers including Amazon, John Lewis and Game were showing the PS5 as “out of stock”.
Gamers have also flocked to eBay in the hope of finding a unit on launch day, with many forking out as much as double the recommended retail price.
The vast majority of listings were sold between £700 and £800, despite the disc edition costing £449.99 and the digital edition at £349.99.
However, some bids pushed beyond the £1,000 mark.
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