Age UK – providing a lifeline to older people

Age UK County Durham has responded by establishing a range of projects aimed at improving the mental health and wellbeing of older people, building their confidence and reducing their anxieties.

One such scheme is the charity’s intergenerational Never Alone Always Heard project, which put older and younger people in touch with each other so they could share their experiences during lockdown.

The innovative project began with primary school children writing letters which Age UK passed on to older people, some of whom live alone or are in care homes. All replies were then sent back to the children.

Keeping spirits up with shopping and a chat over the fence – Sue Leyland, Age UK County Durham volunteer, delivers vital supplies to Mr and Mrs Pallas of Sherburn Hill during lockdown

In addition, Age UK County Durham’s welfare service was established at the beginning of lockdown and now makes weekly calls to more than 715 older people.

That number is steadily rising as referrals to the service continue to come in for people who feel increasingly anxious, lonely and isolated.

“A voice on the phone can be so encouraging and can help you to keep connected to the wider community,” says one older person who receives a weekly call from the service.

Another lifeline during the pandemic has been the charity’s shopping and prescription service, which has benefited more than 900 older people who are unable to get out and about.

The friendly face at the front door has been welcomed by many older people shielding from the virus, and ensures they have access to medication and fresh food so they can keep healthy and well.

For more information about the many services Age UK County Durham offers call 0191 3863856 or email info@ageukcountydurham.org.uk.