LEADING telecommunications giant O2 has re-opened in Gateshead, where they previously traded at the Retail World, Team Valley Trading Estate.

Their emphasis is on great customer service delivered by knowledgeable, well-trained staff and a commitment to investing in the retail industry.

O2’s Guru Service is available in store, with experts on hand who are dedicated to helping customers get the most out of their technology - from backing-up data, to advice on taking amazing photographs.

The team of six local staff members have been training in other stores, ready for the grand opening. Councillor Jill Green, Mayor of Gateshead, is honoured to be cutting the ribbon, and whose chosen charities - Sight Service and Gateshead Sea Cadets – are benefiting from a cheque presented by franchisee BAK LTD.

Phil Mckenna the store manager from Birtley, said: "We are delighted to be back to open this fantastic, brand-new, state-of-the-art store in Gateshead. It is one of the biggest stores in the O2 franchise, offering customers an amazing shopping experience. When others are turning their back on retail, we continue to invest with O2, in stores and our people."

Independent franchisee, BAK and Southern Connections LTD, currently have twenty-three O2 franchise stores across UK. The re-opening in Gateshead, where they previously traded, is store number twenty-four. O2 Gateshead team valley is a welcome addition to the already operating seven other stores within the North-East region.

BAK LTD is committed to employing local people, and the company prides itself on developing their skills to become successful members of the team.

The staff work hard to match both consumers with communication solutions which perfectly meet their needs.

The team hope to welcome back old customers, as well as showing new customers what they have to offer.

BAK LTD also operates a Business Centre, dedicated to ensuring that business customers have the right telecommunications solution for their company, working with companies of all sizes, to provide them with specialist support, products and services which enable them to thrive and grow.

They have stores from Ashington in the north, to Northallerton, in Yorkshire, with the North-East being served by outlets at Blyth, Cramlington, North Shields, South Shields, Seaham, and Hartlepool.

They carry a full range of mobile phones and offers, with iPhones starting from £25.93 per month, and the brand-new Samsung S10 available to order. Also, exclusive to O2, you can pre-order the Samsung S10 in Blue, and customers who pre-order the Huawei P30 and P30 Pro, will receive a Sonos Gen 2 smart speaker worth £199.

The store is open from Wednesday, April 3 at 10am.  Trading hours are Monday – Friday 10am – 6:30pm, Saturday 9am – 6pm, and Sunday 11am – 5pm.