AN autism campaigner has carried out work with a train company to help them provide a better service to those with the condition.
Anna Kennedy, originally from Middlesbrough, has worked with train operator Great Western Railway (GWR) to provide autism awareness for front line staff, allowing them to be better prepared to help people living with the condition use public transport.
Ms Kennedy: "As a parent of two young men travelling by train this has always been a difficult experience due to my youngest son who has significant sensory issues.
“Whistles blowing, crowded and noisy stations, doors banging can be a bit full-on and cause him anxiety. By sharing information with all staff this will hopefully help create a less stressful journey.”
Pete Dempsey, operations management trainer at GWR, said: "At GWR we strive to ensure all of our customers receive a great experience and part of delivering that aspiration is recognising that passengers have a wide variety of different needs."
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