A TEESSIDE based utility group, Everflow, has achieved an employee satisfaction score of +73 after introducing financial wellness policies following the coronavirus pandemic.

The company, which has offices in Wynyard Business Park and Middlesbrough, in the light of the recent government restrictions due to the covid-19 outbreak, has put a range of financial and non-financial measures in place to aid employee wellbeing during this uncertain time.

The group’s four directors made the decision to grant employees a monthly allowance to cover their bills while working from home and to set up an employee loan facility, allowing employees to borrow up to £1,000 interest-free, which will continue beyond the crisis to ease any financial burden that could impact wellbeing.

Group founder and CEO, Josh Gill, said: “I value people over profits and started Everflow with the aim of creating a place that people would love coming to on a Monday. During this difficult time we want to ensure people continue to find joy in work and are putting a range of measures in place to help with wellbeing.

“As well as the financial measures, we have created internal social media groups encouraging the office banter to continue, initiated more video meetings, will be asking every employee to provide feedback on how they’re feeling each day and will be collating ideas from all employees on what we can do to continually improve communication, collaboration and wellbeing while working remotely.

“I really believe that focussing on employee and customer happiness is the right way to do business and will lead to success in other areas.”

The group has experienced significant growth over the past year, hiring 37 new employees and launching a tech subsidiary, Everflow Tech, to sit alongside the water retailer, Everflow Water.

In February, it achieved an employee Net Promotor Score (eNPS) of +73 per cent, much higher than the ‘average’ of +10 per cent , and has achieved an employee satisfaction score of 94 per cent.

The company, which had just opened the office in Middlesbrough, are letting all employees to work from home.

Jay Hudspith, TPI Channel Manager, said: “With a genuine focus on culture and employee and customer wellness above profits, I feel proud to work for Everflow – especially during this crisis.

"Our seniors and directors have made us feel stable, secure and checked in daily to ensure we are well and happy.”

The company predominantly supplies pubs, bars and restaurants with water as well as the tech side of the business where people can generate a quote instantly rather than it taking two weeks.

Sophie Waller, Operations Manager, said: “The directors and other managers have been extremely supportive throughout this uncertain time.

"Every decision that has been made in response to government advice has been communicated well, and we have been able to successfully work from the safety of our own homes.

"Particular attention has been placed on employees’ wellbeing and how they are coping with the current situation.”