FRONT-line council staff are working to improve and standardise the service they offer the public.
Reception staff, cashiers and area office workers with Ryedale District Council have pooled their experience to produce a customer care code.
The standards will be displayed in reception areas so that the public will know the the level of service they can expect and what facilities are available to them.
However, staff are keen for any additional feedback from customers to be included in the code which will be updated and amended when necessary.
"Any feedback - either positive or negative - about the way our front of house staff deal with customers will be most gratefully appreciated," said customer support manager Mandy Lightfoot.
"This is not just a leaflet that will be left on reception to gather dust. It is something that needs to evolve and develop to ensure that Ryedale residents can expect to receive a high level of service from our front-line staff."
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