EE, which has a site in Darlington, is bringing 1,000 jobs back to UK from overseas

One of the buildings at EE's base in Darlington

One of the buildings at EE's base in Darlington

First published in Business News The Northern Echo: Photograph of the Author by

A TELECOMS firm could create hundreds of new jobs in the region.

Mobile phone network operator EE, which already employs thousands of North-East workers, is bringing more than 1,000 call centre posts back to the UK.

The company is Darlington's largest private employer with about 2,000 workers and has bases in Doxford, Sunderland, and North Shields, North Tyneside.

Bosses told The Northern Echo they haven't ruled out moving the positions to the North-East, though did confirm 250 of the new jobs will be moved to Northern Ireland in the spring.

They also plan to triple the firm's apprentice scheme to support 1,300 young workers next year.

The move comes after a report showed North-East unemployment figures remain the highest in the UK, with 130,000 people out of work and 72,200 claimants.

Prime Minister David Cameron welcomed EE's decision.

He said: “It’s great news the company is bringing the jobs back to the UK and providing new opportunities for hard working people.

“I'm also delighted its apprenticeship scheme will be expanded to help more young people develop skills.”

Last year, EE, which operates the T-Mobile, Orange and EE brands in the UK, said it was making about 140 cuts to back office roles across its UK division, but also revealed it was taking on on 100 full-time and part-time call centre and sales workers in Darlington and North Shields.

It also wants to create 350 posts in 50 new high street stores.

Olaf Swantee, EE chief executive, said: “I want to be able to say we have done for customer service in the UK what we have done for networks.

“A major step towards this is returning 1,000 customer service jobs to the UK, where performance has been shown to exceed overseas contact centres.”

The company made its job announcement on the same day a study confirmed the number of unemployed people in the UK fell by 125,000 to 2.3 million in the three months to December.

The country's unemployment rate now stands at 7.2 per cent, though the North-East remains the UK's worst area for jobs.

Mark Stephenson, North-East Chamber of Commerce policy and research manager, said the job environment was showing tentative signs of improvement.

He added: “The labour market figures continue to improve, even if unemployment remains stubbornly high.

“The overriding trend, going back several months, is that employment is increasing and the claimant count number is going down.

“The unemployment figure is now ten per cent, which is down, but is still the highest in the UK.

“That is why we will challenge the Government ahead of the Budget to develop policy enabling businesses to play their part in addressing this.”

Comments (3)

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8:11am Thu 20 Feb 14

thevoiceofthevoiceless says...

If they have any sense they will stay clear of darlington thanks to our beloved MP ostracising our biggest employer
If they have any sense they will stay clear of darlington thanks to our beloved MP ostracising our biggest employer thevoiceofthevoiceless
  • Score: -1

11:29am Fri 21 Feb 14

laughingboy51 says...

Good ....Bill Dixon will be able to do some more office building then!
Good ....Bill Dixon will be able to do some more office building then! laughingboy51
  • Score: 0

5:40pm Wed 12 Mar 14

Andrew R Thompson says...

Harassment strategies at the workplace: The case of France Télécom Orange

HISTORICAL BACKGROUND

Please watch...

http://www.youtube.c
om/watch?v=W4oxLwqM3
D4

After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011.

Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques.

The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants.

HARASSMENT IN THE CORPORATE ENVIRONMENT

The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies).

This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc.

The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions.

Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes.

TECHNICAL INFORMATION

This video was made using material from the following sources:

1.- Que s'est-il passé à France Telecom ?

TV report by Bernard Nicolas et Jacques Massard.

France 2, Envoyé Spécial, 30 September 2010.

http://envoye-specia
l.france2.fr/les-...


2.- France Télécom, malade à en mourir

Documentary by Bernard Nicolas.

Arte Thema, 16 November 2010.

http://arte.tv/fr/35
30624.html
Harassment strategies at the workplace: The case of France Télécom Orange HISTORICAL BACKGROUND Please watch... http://www.youtube.c om/watch?v=W4oxLwqM3 D4 After its privatisation and the buyout of the British company Orange, the French corporation France Télécom Orange has appeared often in the media because of a striking wave of suicides among its employees. Dozens of employees of this company have committed suicide since 2008 (and counting). This includes a tragic self-immolation in April 2011. Some have blamed the plan NeXT, started in 2006, which contemplated 22,000 job cuts during a period of 3 years. Provided that an official labour force adjustment plan could potentially be expensive for the company, the corporate strategists devised a programme aimed at making people willing to leave. In the frame of this plan, managers were offered bonuses which were proportional to the number of employees they were able to get rid of. In addition, they also received training on psychological manipulation techniques. The result was a case of massive organised harassment and psychological abuse at the workplace. As a direct consequence of such a plan, and, in addition to the dozens of suicides and suicide attempts, it is estimated that thousands of employees and former employees of France Télécom Orange are receiving psychological or psychiatric advice. Most of them are also being medicated with antidepressants. HARASSMENT IN THE CORPORATE ENVIRONMENT The fact is that the manipulation strategies and techniques used by France Télécom Orange are far from being exceptional and, to a larger or lesser extent, have become pretty much the standard way of managing human resources in many corporations (and even, increasingly, in public agencies). This video shows some of the techniques more commonly employed: systematic harsh interviews, absurd recriminations, setting unattainable tasks, social and/or physical isolation and ostracisation, transfer to a different city, assignment of degrading tasks, assignment of no project or of too many projects, having people travelling continuously from one company site to another for no good reason, inducing guilt feelings, etc. The objectives are usually either forcing people to leave (but by forcing them to "choose" leaving) or exhausting them to make them accept terms that they would not accept in normal conditions. Targets for harassment may become as well those managers who refuse to implement these psychological torture programmes. TECHNICAL INFORMATION This video was made using material from the following sources: 1.- Que s'est-il passé à France Telecom ? TV report by Bernard Nicolas et Jacques Massard. France 2, Envoyé Spécial, 30 September 2010. http://envoye-specia l.france2.fr/les-... 2.- France Télécom, malade à en mourir Documentary by Bernard Nicolas. Arte Thema, 16 November 2010. http://arte.tv/fr/35 30624.html Andrew R Thompson
  • Score: -1

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