A HOUSING group’s division helping vulnerable people in the Tees Valley to continue living in their own homes has received top marks from the industry watchdog.
HomeCall, the telecare division of Redcar-based Coast and Country Housing, has received the Telecare Services Association’s (TSA) highest accreditation for the second year running.
To do so it had to pass all three levels of the TSA code of practice in call handling, telecare installation, and mobile response.
Thousands of HomeCall customers receive specialist support through alarm pendants, which are linked to interactive sensors in their home.
The accreditation from the TSA also supports HomeCall’s business development programme, which aims to gain contracts from local authorities and other telecare providers located across the country.
By achieving the full accreditation, these organisations can outsource certain elements of their telecare service to HomeCall, rather than going through the timeconsuming process of being inspected for all three levels.
HomeCall is one of only 36 telecare providers nationally to have received the full level of accreditation, with 118 providers being awarded either levels one or two.
Jason Lowe, the head of tenancy services with HomeCall, said: “We are extremely pleased to have received the accreditation from the TSA, as it underpins our ongoing philosophy of providing an exceptional customer service across the Tees Valley.
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