CUSTOMERS that were left "high and dry" by a Durham pub after it closed before their regulars could redeem their vouchers have been saved after a fellow venue in the city stepped up to accept the coupons as payment.

It was announced on Monday (May 16) that The Gate at Framwellgate Moor in central Durham had closed with immediate effect following rumours of financial troubles – despite only opening in February of this year after a £450,000 revamp.

Revealing the closure of the pub, a message sent out to staff at The Gate read: “It is with a heavy heart and much disappointment that we are closing the pub with immediate effect.

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“We cannot thank everyone enough for all their hard work and support since opening.

“We have met some great people but unfortunately, we do not have any more money to invest, and Star Bars have shown no cooperation or support with regards to keeping the pub going.

“We are sorry and wish all of you the very best for the future.”

Alongside issues with the pub closing, many took to social media following the closure to vent their frustrations that they hadn’t got a chance to use their valid vouchers before The Gate shut its doors for good.

The Northern Echo: The Gate in Framwellgate Moor. Picture: THE GATE.The Gate in Framwellgate Moor. Picture: THE GATE.

Taking to social media, one user wrote: “A great business – leaving customers out of pocket,” while another added: “It’s shocking how a business can shut like this and not accept these vouchers.”

Despite the droves of disappointed customers that were left with ‘useless’ vouchers, a neighbouring Durham pub has stepped in to say that it will make good of any coupons that were previously valid at The Gate.

Moving forward, customers will be able to get some of the discount that they would have received at The Gate from nearby The Newton Grange, at Brasside.

The Northern Echo: The Newton Grange on Brasside, Durham. Picture: NORTHERN ECHO.The Newton Grange on Brasside, Durham. Picture: NORTHERN ECHO.

In a statement, The Newton Grange said: “We're sad to hear about the closure of The Gate, we want pubs to thrive no matter how close they are to us. After seeing the local comments about people losing out on their vouchers, we would like to help in these difficult times.

“If you had purchased a voucher for The Gate, we would like to honour some of that for you to soften the blow. If you have £50, bring it to us, spend £50 and we'll honour £25 of it. If you can't spend £50 in one go, we'll give you 50% off the total bill in exchange for the voucher.

The Northern Echo: One customer from The Gate has already redeemed their voucher. Picture: The Newton Grange.One customer from The Gate has already redeemed their voucher. Picture: The Newton Grange.

“We hope this is of some help to you, it's the least we can do for our local community.”

Since the generous gesture was posted from The Newton Grange, it has gained over 450 reactions on social media, as well as garnering numerous positive comments from people.

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