WATERSTONES has come under fire for a policy regarding its café staff and tips.

The business has revealed in a tweet that it does not allow its café staff to keep tips from customers.

The British book retailer that operates 283 shops, mainly in the United Kingdom, has branches in the North East including Darlington, Durham and Newcastle.

The book shop chain tweeted this morning (Wednesday, May 11):

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This was in response to a twitter user with the username @Ayo Ceaser who tweeted the retailer saying:

As of 2020 part-time Waterstones employees were paid the national minimum wage. Twitter users flooded in to challenge the retailer.

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Another user with the username @LondonTitan was unimpressed with Waterstones’ response.

He wasn’t alone in this opinion. A user with the username @MarshGibbon23 said:

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Echoed by another Twitter user, the general opinion of Waterstones due to this controversy is not good.

A spokesperson from Waterstones said: "It is not that we do not let staff keep tips, it is that we do not accept tips.

"This has never been the case in bookshops, where customers wish to give tips very seldom.

"Should they wish to, we suggest they give to our charity boxes instead. This applies also in the cafes we run within our bookshops.

"Staff generally work across the shop, and a consistent approach has always seemed appropriate.

"Having no policy of tipping, our payroll systems do not monitor them, as is required by HMRC so that earnings are taxed properly."


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