A TEESSIDE care home which was rated inadequate by the CQC says that it is “putting measures in place” to improve.
Aster Care Home in Marton-in-Cleveland, Middlesbrough was given the rating by the Care and Quality Commission after they found that risks to people were not properly managed.
The report said that fire safety systems were sometimes not working and sometimes staff had not received the training to support some guests.
Medicines at the care home were not always given as prescribed and topical medicines were inconsistent after staff did not know where to record that they had been applied.
The report found that although care plans were in place to support staff when caring for people who needed to be fed through a tube, they were not always followed.
Although no evidence was found of people being harmed, systems were not in place or good enough to show safety was being effectively managed.
People who needed specialist support with eating and drinking were not receiving it and monitoring food and drink sometimes failed, leaving one person dehydrated.
However, people not on specialist diets were given support with one relative saying the food “was good.”
Management also failed to meet the requirements of warning notices that were served from the previous inspection despite carrying out a range of audits.
A spokesperson for the care home said: “We take all inspection feedback very seriously and are working very closely with the CQC and Local Authority.
“We have been putting measures in place to ensure the quality of care and peace of mind for our residents and their families.
“The manager and the senior management team are on site at the moment supporting the implementation of immediate improvements, we look forward to the CQC visiting the home in the near future to assess the quality of the improvements in place.
“It has been difficult time for all care services due the pandemic, which has also delayed plans we had in place.”
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