A NORTH-EAST manufacturing company has launched a tool to better help its customers across the globe.

FPE Seals, a distributor and manufacturer of seals and hydraulic cylinder parts, is demonstrating its position as an industry leader with the launch of its Helpzone.

The Darlington-based firm has leveraged its team’s knowledge and expertise to support customers in need through the new Helpzone platofrm, which features product demostration videos and guides to support Aftermarket and Maintenance Repair and Overhaul (MRO) operations for fluid power systems.

Steve Ellis, managing director of the firm, said: “Finding solutions for customers is part of what makes us who we are.

"We wanted to share our knowhow with existing and new audiences that would find it helpful.

“Helpzone is yet another channel we can use to offer everyone that needs it access to our team’s skills and capabilities, no matter where they are based.”

FPE has continued working through the pandemic, supply parts needed to keep industries moving and offering support to client in a Covid-secure way.

The firm also offers a free legacy service, where existing seals are sent to the team to be identified and matched for replacements.

For customers needing a bespoke approach, its in-house manufacturing team also designs and create seals to order.

Mr Ellis added: “We’ve created a platform which can provide support to our customers and others in our industry whenever they need it, and that’s something I’m very proud of.”