Jet2 voted UKs best airline for refunds, in survey by Which?

The budget operator Jet2.com was named the top scoring UK airline in a refund satisfaction survey by Which?

The operator, which flies to several destinations from Newcastle Airport, beat five other major airlines in the UK.

The Which? airline satisfaction survey asked people about their experience of getting their money back from the six major airlines after having a flight cancelled last year.

Respondents were then asked how satisfied they were with their refund offer, and how satisfied they were with the customer service received.

Jet2 topped topped the table, receiving the highest satisfaction score when respondents were asked to rate the customer service they received when applying for a refund.

How the other airlines compared

1. Jet2

2. TUI

3. British Airways

4. easyJet

5. Ryanair

6. Virgin Atlantic

Stating "even with the challenges of the pandemic, providing good customer service was not impossible", Which? said that Jet2 processed refunds without quibble when requested by customers.

This is what Jet2 had to say

Steve Heapy, Chief Executive Officer at Jet2.com and Jet2Holidays, said: "Although the last 12 months have presented unprecedented challenges for our industry, our commitment to putting customers first has remained our top priority throughout.

“The results of the Which? refund satisfaction survey is just the latest example of how our efforts to look after customers during the pandemic continue to be recognised. We know that our approach to providing smooth and speedy refunds, has enabled us to build up a lot of loyalty.

"Throughout, we have respected that customers should receive their money back if we have not provided their flight or holiday.

"We know that customers will remember this approach, and the way we have looked after them will play an important part in our long-term strategy to continue to grow successfully and become the UK’s Leading and Best Leisure Travel business."