GP practices are asking patients to consider getting help from their doctor online to reduce the pressure on telephone lines.

Health officials in the Tees Valley have also asked people not to turn up at surgeries without getting in touch first while the pandemic is ongoing.

Some surgeries are experiencing large numbers of calls, resulting in long waits for people seeking appointments.

Dr Janet Walker, medical director at NHS Tees Valley Clinical Commissioning Group (CCG), said: “Since the pandemic started, GPs have had to make huge changes to the way they work – like consulting with patients before they attend the practice.

"This means many more calls both in and out of surgeries, and we know that some patients are finding it frustrating having to wait for their call to be answered.

“Our practices have changed their systems and installed extra phone lines, but the sheer number of patients calling in and GPs calling out means they are still under pressure.

“Patients can help by considering other ways of making contact, where that is appropriate.”

GP help or advice is available by completing an e-Consult form, using the NHS app or the practice’s website.

Patients can also register for an online account with their practice, so they can order medication, view their patient record or see test results, using the practice website or the NHS app.

Further details are available on local practice websites.

“All our practices are working hard to provide the best possible care for everyone,” added Dr Walker. “The support we have received from patients is really appreciated during this difficult time.

“The range of technology now available to practices offers more choice for everyone, but it’s also an opportunity for patients to help us work better.”

Further details of GP online services are available on local practice websites.