A NORTH-EAST company has been named as one of the top 20 recommended home care providers in the region for an unprecedented third year in a row.

Only the reviews made either by clients or their families are taken into account when homecare.co.uk – the UK’s leading home care reviews website – compiles its yearly top 20 awards.

Guisborough-based Caremark (Redcar and Cleveland) made the list in 2017 and 2018 and thanks to an overall rating of 9.7 out of 10, it has now also been named in the 2019 awards – the first company to achieve this for the third consecutive year.

Homecare receive almost 8,000 reviews each year with clients and their families being asked to rate companies from very poor to excellent in six key areas – overall standard of care, staff, management, care and support, dignity and value for money.

Each review is then verified before a score is applied to give a provider a rating out of ten.

One of the reviews left about Caremark (Redcar and Cleveland) in the last 12 months said: “Caremark provide twice daily visits to my father. The staff are wonderful, caring and attentive and often go over and above what is expected of them.”

Caremark (Redcar and Cleveland) Care Manager Michelle Jackson said: “We’re thrilled to have been recognised as one of the top 20 recommended companies in the North-East for the third consecutive year.

“It’s always special when the people you are provide care for take the time to submit a review and that this is then used to give you a score.

“We’re happy to get 9.7 out of 10 but will be working even harder over the next 12 months to ensure we remain in the top 20 and that our score is even higher in 2020.

“We are rated as outstanding by our regulator, the Care Quality Commission, which means we have set the bar high and people, understandably, expect to receive outstanding care from us.

“That means we need to strive continually to meet and exceed people’s expectations, ensuring we deliver bespoke, person-centred care to people with a variety of care needs.”

Amanda Hopkins, Reviews Manager of homecare.co.uk, said: “People are living longer with more complex conditions, so home care providers, which offer compassionate, personalised care to people in their own homes are becoming increasingly crucial in today’s society.

“Home care providers are also vital in enabling people with disabilities to stay as independent as possible and still live in their own homes.

“We feel it is a real achievement to be recognised for being one of the Top 20 home care companies in the UK.”

To see the list of top home care providers in the North-East region go to https://www.homecare.co.uk/awards/

By clicking on Caremark’s name, you will then be taken to the company’s listing and be able to read other reviews left by clients and their families.