NORTHERN rail has revealed an additional compensation scheme for season ticket holders who have recently experienced delays and cancellations.
The company, which is into the second year of a dispute with RMT conductor members, said it would be above the existing ‘Delay Repay’ offer developed between the Department for Transport and Transport for the North.
It will provide compensation to Northern customers on certain specified routes where more than five percent of trains have been cancelled or seriously delayed.
Managing director David Brown said: “We are really sorry that during the past few months many of our customers have not had the quality of service they expect.
“It is only right that they should be compensated for the disruption they have faced.”
For full details and to submit a claim visit the Northern website www.northernrailway.co.uk.
The deadline is September 19 and customers must provide proof of travel for the relevant period.
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