REGARDING recent correspondence about public toilets in Durham city: there are actually three of them - all unreliable, out-of-the-way and largely inaccessible.

I was therefore utterly appalled to read Jennifer Morgan’s moving account in HAS (Mar, 17) of how she was brusquely turned away when, in desperate need, she politely requested to use the staff toilet in the town hall.

The woman who treated Jennifer with such gross inhumanity should not be in that job nor in any job requiring a sense of responsibility and common decency.

Having said that, I would be the first to agree that there are far too many such tuppence ha’penny jobsworths, especially in Durham, and that’s no doubt why the city’s in its current state.

Tony Kelly, Crook