AMBULANCE bosses say the intense pressure 999 crews were under over the festive period has eased.

The North East Ambulance Service raised its operational status to “severe pressure” in December in a bid to protect care services for the most vulnerable patients in the region.

But NEAS has reduced its operational status from level four to level three, or “moderate pressure” after a reduction in demand for services.

Simon Swallow, NEAS head of resilience, said: “The pressure on our service is still high but not as severe as it was when NEAS escalated in December and we will monitor it closely in conjunction with the wider NHS in the region.

“There continues to be pressure across the wider NHS network and we urge people to use all of the alternative NHS services available to them and think wisely before using emergency NHS services.”.

The public can help NEAS reach those patients most in need by using 999 wisely. If someone has an injury of ailment which is not an emergency, they can call NHS 111, or seek help from their GP, pharmacist or local walk-in centre.

Patients are also encouraged to visit the NHS Choices website for advice on treating common conditions.