8:16am Monday 15th March 2010
MOBILE phone company O2 has apologised after sending out bills totalling hundreds of pounds to a man who did not make a single call.
Geoffrey Gregg transferred his pay-as-yougo account to a contract, and then back again, because he found his new phone too complicated.
However, despite doing so within the free 14-day trial period, and without making a single call or sending a text, he still received five bills, including one for £526.91.
Each time, Mr Gregg called customer services to resolve the issue, but rather than closing the account, O2 kept changing the bill, even sending him a demand for 1p.
The 63-year-old, of Ferryhill, County Durham, said: “This has cost me about £10 in phone calls and hours on the phone.”
An O2 spokeswoman said the difficulties were caused because Mr Gregg moved his number between account types twice.
She said: “He does not owe us any money. We are sorry for any inconvenience this has caused Mr Gregg.”
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