No call for all these bills, says Geoffrey (From The Northern Echo)

No call for all these bills, says Geoffrey

8:16am Monday 15th March 2010 in

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MOBILE phone company O2 has apologised after sending out bills totalling hundreds of pounds to a man who did not make a single call.

Geoffrey Gregg transferred his pay-as-yougo account to a contract, and then back again, because he found his new phone too complicated.

However, despite doing so within the free 14-day trial period, and without making a single call or sending a text, he still received five bills, including one for £526.91.

Each time, Mr Gregg called customer services to resolve the issue, but rather than closing the account, O2 kept changing the bill, even sending him a demand for 1p.

The 63-year-old, of Ferryhill, County Durham, said: “This has cost me about £10 in phone calls and hours on the phone.”

An O2 spokeswoman said the difficulties were caused because Mr Gregg moved his number between account types twice.

She said: “He does not owe us any money. We are sorry for any inconvenience this has caused Mr Gregg.”