AN administrator at a County Durham care home has been gained national recognition for providing “exceptional service and support” to residents, families and staff.
Michelle Young, who has worked at Rose Lodge care home, in Newton Aycliffe, for eight years, took home the Behind the Scenes Hero award at the Maria Mallaband and Countrywide Care Awards.
She was cheered on by colleagues as her award win was announced at the ceremony in Leeds.
Mrs Young said: “I’m so delighted to have won and have been overwhelmed by the support I have had from everyone here at Rose Lodge.”
The awards, now in their fourth year, recognise exceptional practice from staff who are committed to improving the lives of people living in residential care.
Judges were impressed by Mrs Young’s commitment to delivering outstanding hospitality and her rapport with those she comes into contact with daily.
She was also commended for going above and beyond in her duties, such as in training new administrators joining the care group and assisting in organising and hosting community-focussed events at Rose Lodge including their popular Come Dine with Me lunch club.
She received nominations for the award from staff, residents, families and healthcare professionals alike.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here