A CARE home where residents can give feedback on iPads is celebrating success in a national survey.
Langley Park Care Home, in Langley Park, scored 936 points from a possible maximum of 1,000 in the survey for Your Care Rating.
The 94 per cent rating is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by residents.
Amanda Cunningham, regional managing director with Four Seasons Health Care, which operates the home, said: “All the care team are delighted that in this independent national survey the residents at Langley Park Care Home rated the home so highly.
“The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality by using iPads placed in the home with a touchscreen questionnaire linked to purpose designed software.
“This has been recording a 99 per cent overall customer satisfaction rating for life in the home.”
The independent confidential survey was conducted by leading market research organisation Ipsos Mori.
The home was rated as “good” in its most recent inspection by the Care Quality Commission.
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