RESIDENTS of a landlord have recorded their highest-ever satisfaction rates in an independent survey.
Every three years, all housing associations are required to undertake a confidential tenant satisfaction survey known as Star to rate their quality of their service.
Durham Aged Mineworkers’ Homes Association has now undergone its third Star survey, with questionnaires sent to a random sample of 570 of the association’s 1,700 homes.
It found a record 94.5 per cent of residents satisfied by the service provided by the landlord and 95.7 per cent satisfied with the quality of their home.
Association chief executive Paul Mullis said: “It’s difficult, when you start off with such high resident satisfaction, to maintain these levels, but we are delighted to have been able to achieve this.
“I would like to thank the residents for the support they give us; it’s pleasing that they see the efforts we are making to make their homes and communities the very best places possible.
“We will not be resting on our laurels and will be seeking to improve even further.”
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