Sir, – Darlington Delivery Office has begun a pilot of Sunday opening. The initiative is designed to make it easier for online shoppers not at home during the day to get their parcels.

The Darlington delivery office was open six days a week. This initiative extends the opening hours to seven days a week including between 12pm and 4pm on Sundays.

This is part of a national pilot involving 100 delivery offices with the highest parcels volumes across England, Scotland Wales and Northern Ireland.

This is part of an on-going programme by Royal Mail to be more customer responsive and provide more options for people to receive items they have ordered online.

I am delighted that this office has been chosen to pilot the new service. I hope that customers will find it very useful and will make use of it.

BRIAN PROCTOR

Delivery office manager.