Passport chaos that threatens holidays blamed on North-East office

The Northern Echo: Passport chaos blamed on NE office Passport chaos blamed on NE office

HOLIDAYMAKERS are facing a ruined summer as passport office staff battle to clear a backlog of half a million applications.

Union leaders claim the service is in "crisis" while a senior Labour MP has suggested many delays nationally can be traced back to the Durham processing office.

The Public and Commercial Services (PCS) union has blamed the backlog on Government job cuts and has warned that its members will strike if the delays are not tackled by the end of the month.

The union said more than 300 jobs had been lost in recent years and at least 20 passport offices had closed.

PCS general secretary Mark Serwotka said: "The passport office is failing holidaymakers because of a political decision to cut staff and close local offices.

"While the economy is showing signs of recovery for some, the damage being done by the Government's spending cuts is evident to anyone trying to get a passport at the moment and we are not prepared to stand by and allow this to happen."

Darlington MP Jenny Chapman said she was receiving a steady stream of complaints about the delays from constituents.

Urging ministers to act quickly to prevent a summer of travel chaos for holidaymakers, the MP said: "What this demonstrates is the low morale among staff and pressure they are under.

"Staff at the Passport Office want to do a good job. They don't want to continue working with excessive delays and I expect they are at the end of their tether."

Retired nurse Eileen Shepherd, 67, from Darlington, missed out on a £1,700 cruise after repeated attempts to renew her passport failed.

York Central MP Hugh Bayley said he had intervened for seven people who have complained their passports have not arrived on time.

He has written to chief executive of Her Majesty's Passport Office, Paul Pugh demanding to know what is causing the delay in processing applications.

David Hanson, Labour's shadow immigration spokesman, claimed that many of the problems centred on Durham Passport Office and said they were worse for those applying to change their name after marriage or applying for children's first passports.

He told the BBC: "In 22 years as an MP I've never had anything like the number of desperate individuals contacting my office and it seems many MPs are experiencing the same."

But Mr Pugh denied there was a backlog.

He said: "We have been experiencing exceptional early summer demand for passports, which seems to be in part due to the improving economy and a rise in holiday bookings.

"Staff were brought in immediately to respond to the extra demand. We are operating seven days a week and our couriers are delivering passports within 24 hours of being produced."

Mr Pugh said staff had dealt with almost three million passports for UK customers in 2014, including over one million issued in the eight weeks since the start of April.

He added: "There is no backlog, with over 99 per cent of straightforward applications being processed within four weeks."

Mr Pugh said people applying for a passport should allow plenty of time and not book travel until they had received their passport.

According to reports last week, passport office fraud staff had been diverted to help clear the mounting backlog of passport applications before the summer holiday season.

Comments (34)

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9:38am Tue 10 Jun 14

KC2014 says...

I would like to defend the staff at the passport office as I have recently renewed two passports. I was kept informed of the progress by text message and received my passports within three weeks.

Why do the negatives get headlines rather than positives?
I would like to defend the staff at the passport office as I have recently renewed two passports. I was kept informed of the progress by text message and received my passports within three weeks. Why do the negatives get headlines rather than positives? KC2014
  • Score: 29

9:52am Tue 10 Jun 14

TamerAmin says...

"There is no backlog, with over 99 per cent of straightforward applications being processed within four weeks." That's a LIE !

HMPO received my daughter’s passport and application for renewal 8 weeks ago and after numerous complaints and phone calls all they could say is that they’re working on it !!

It’s a renewal…It can’t be more straightforward !
"There is no backlog, with over 99 per cent of straightforward applications being processed within four weeks." That's a LIE ! HMPO received my daughter’s passport and application for renewal 8 weeks ago and after numerous complaints and phone calls all they could say is that they’re working on it !! It’s a renewal…It can’t be more straightforward ! TamerAmin
  • Score: 7

10:06am Tue 10 Jun 14

bambara says...

Government impossed cuts have left the staff unable to keep up with demand.
It is a simple issue, not enough staff to do the work.
Tory policy cut it until it fails and then claim it is inneficient and privatise it.

So how long before the government decides they have to "supplement" the office with private contractors, and "outsource" elements of the work.
(Stage 1 of privatisation of yet another public service.)
(Stage 2 large price increases to provide a fat profit for the fat cats who benefit from privatisation and kick back funds to the tories. But no worries, after all the very detailed information supplied to the passport office to get a passport would be absolutely safe in the hands of a private company right?)
Government impossed cuts have left the staff unable to keep up with demand. It is a simple issue, not enough staff to do the work. Tory policy cut it until it fails and then claim it is inneficient and privatise it. So how long before the government decides they have to "supplement" the office with private contractors, and "outsource" elements of the work. (Stage 1 of privatisation of yet another public service.) (Stage 2 large price increases to provide a fat profit for the fat cats who benefit from privatisation and kick back funds to the tories. But no worries, after all the very detailed information supplied to the passport office to get a passport would be absolutely safe in the hands of a private company right?) bambara
  • Score: 9

11:24am Tue 10 Jun 14

David Lacey says...

Privatise it ASAP.
Privatise it ASAP. David Lacey
  • Score: -32

12:20pm Tue 10 Jun 14

johnny_p says...

Public Sector workers who seem to have forgotten that they are there to serve the public. The very same public who who pay their wages through taxes paid.

The Passport Office are not the only ones who have developed this new found arrogance. HMRC, The Police, Town Halls, The "Border Force" and Council Officials. ..... I could go on.
Public Sector workers who seem to have forgotten that they are there to serve the public. The very same public who who pay their wages through taxes paid. The Passport Office are not the only ones who have developed this new found arrogance. HMRC, The Police, Town Halls, The "Border Force" and Council Officials. ..... I could go on. johnny_p
  • Score: -13

1:37pm Tue 10 Jun 14

behonest says...

"Mr Pugh said people applying for a passport should allow plenty of time and not book travel until they had received their passport."

And just how many weeks or months should taxpayers allow this public sector outfit to produce a single document for one person?

The lefties will blame 'Tory cuts' for this fiasco, and say the government needs to throw even more taxpayers money at this organisation (despite the current extortionate passport fees that are charged).
It's time to privatise it; the public deserves a much better service for the passport prices charged.
"Mr Pugh said people applying for a passport should allow plenty of time and not book travel until they had received their passport." And just how many weeks or months should taxpayers allow this public sector outfit to produce a single document for one person? The lefties will blame 'Tory cuts' for this fiasco, and say the government needs to throw even more taxpayers money at this organisation (despite the current extortionate passport fees that are charged). It's time to privatise it; the public deserves a much better service for the passport prices charged. behonest
  • Score: -18

2:00pm Tue 10 Jun 14

Starteck2002 says...

Currently into week 11 (since they took payment) for my Brothers passport renewal. We are meant to be leaving the UK on 23rd of this month and had no choice but to book travel and accommodation early as we are attending a once in a lifetime reunion/closing down event that is never going to happen again. It's all well and good saying do not book until you have your documents but when the Passport Office says on their website "It should take 3 weeks to get the passport - use a different service if you need the passport urgently." you tend to believe them. Constantly told that they will call back or that they don't have any information they can give is no excuse. Rather than deny there is a problem (which clearly there is), someone from the Passport office needs to take ownership of this problem and look to getting it fixed - or at least offer some transparency so we know where we stand.

I suppose this could all be a money making scheme to push desperate travelers into paying some kind of extra 'fast track fee'?
Currently into week 11 (since they took payment) for my Brothers passport renewal. We are meant to be leaving the UK on 23rd of this month and had no choice but to book travel and accommodation early as we are attending a once in a lifetime reunion/closing down event that is never going to happen again. It's all well and good saying do not book until you have your documents but when the Passport Office says on their website "It should take 3 weeks to get the passport - use a different service if you need the passport urgently." you tend to believe them. Constantly told that they will call back or that they don't have any information they can give is no excuse. Rather than deny there is a problem (which clearly there is), someone from the Passport office needs to take ownership of this problem and look to getting it fixed - or at least offer some transparency so we know where we stand. I suppose this could all be a money making scheme to push desperate travelers into paying some kind of extra 'fast track fee'? Starteck2002
  • Score: 5

2:03pm Tue 10 Jun 14

Voice-of-reality says...

The answer is to use the 4 hour service and to book it at the same time as booking the holiday.
The answer is to use the 4 hour service and to book it at the same time as booking the holiday. Voice-of-reality
  • Score: -5

2:40pm Tue 10 Jun 14

Starteck2002 says...

Voice-of-reality wrote:
The answer is to use the 4 hour service and to book it at the same time as booking the holiday.
The 4 hour service is not available for all passport applications and may take up to 3 weeks to get an appointment and up to a week to get the passport. So going by the current situation we can read 3 weeks for the appointment as 3 months and the 'up to 1 week' processing as another month. Pedantics aside, why should someone have to pay double for an expedited service when the provider is unable to provide their standard service? If they are not capable of processing applications in their normal stated timeframe, why are we to believe that they are capable of fast tracking an application in a timely manner? If they are able to provide an expedited service why are they not applying that to their current backlog?
[quote][p][bold]Voice-of-reality[/bold] wrote: The answer is to use the 4 hour service and to book it at the same time as booking the holiday.[/p][/quote]The 4 hour service is not available for all passport applications and may take up to 3 weeks to get an appointment and up to a week to get the passport. So going by the current situation we can read 3 weeks for the appointment as 3 months and the 'up to 1 week' processing as another month. Pedantics aside, why should someone have to pay double for an expedited service when the provider is unable to provide their standard service? If they are not capable of processing applications in their normal stated timeframe, why are we to believe that they are capable of fast tracking an application in a timely manner? If they are able to provide an expedited service why are they not applying that to their current backlog? Starteck2002
  • Score: 3

2:55pm Tue 10 Jun 14

Voice-of-reality says...

Its a public run service and accordingly, dreadful, because the staff and management work within a culture of unaccountability, generous public sector pensions and perks in which they have absolutely no concern for their clients.
Until such a culture is smashed the public - unfortunately, have three choices - leave it to chance to get their passport, pay more and get the service they need, lobby the government to privatise.
The normal service should work but it doesn;t. Thus, people have, until the service is privatised, to work within the existing framework. therefore, and regrettably, I would suggest that if someone has spent several hundred on a holiday they are better off paying an extra £50-70 to 'get the passport' than to pay the lower amount and run the risk - as a consequence of inbuilt socialist and inefficient working practices - of voiding their holiday.
Its a public run service and accordingly, dreadful, because the staff and management work within a culture of unaccountability, generous public sector pensions and perks in which they have absolutely no concern for their clients. Until such a culture is smashed the public - unfortunately, have three choices - leave it to chance to get their passport, pay more and get the service they need, lobby the government to privatise. The normal service should work but it doesn;t. Thus, people have, until the service is privatised, to work within the existing framework. therefore, and regrettably, I would suggest that if someone has spent several hundred on a holiday they are better off paying an extra £50-70 to 'get the passport' than to pay the lower amount and run the risk - as a consequence of inbuilt socialist and inefficient working practices - of voiding their holiday. Voice-of-reality
  • Score: -10

4:17pm Tue 10 Jun 14

Starteck2002 says...

that does make sense but once they are processing your application you are not able to switch to an expedited service. You have to cancel the existing application and then start a new one which could prove difficult in the case where you have already sent in supporting documents (which must be originals).
that does make sense but once they are processing your application you are not able to switch to an expedited service. You have to cancel the existing application and then start a new one which could prove difficult in the case where you have already sent in supporting documents (which must be originals). Starteck2002
  • Score: 5

5:19pm Tue 10 Jun 14

Maiden UK says...

How ironic given that Durham National Savings staff bailed out Liverpool Passport Office many years ago when the public were queuing around the block for passports.
That was when Siemens took over Millburngate House on a 10 year contract.
Then lo and behold staff were told a Passport Office was coming to Durham at Millburngate House and most staff would become Passport Office workers.
So who is going to bail Durham Passport Office now?
Temporary evening staff from an agency.....been there....done that.....and when the Identity Card was scrapped by the present government....so were the evening shift contracts.
Perhaps passport applications will be sent to other government departments to be dealt with by staff with no experience.
How is that for security?

Still as long as the backlog is cleared and key performance targets are met - eh?
How ironic given that Durham National Savings staff bailed out Liverpool Passport Office many years ago when the public were queuing around the block for passports. That was when Siemens took over Millburngate House on a 10 year contract. Then lo and behold staff were told a Passport Office was coming to Durham at Millburngate House and most staff would become Passport Office workers. So who is going to bail Durham Passport Office now? Temporary evening staff from an agency.....been there....done that.....and when the Identity Card was scrapped by the present government....so were the evening shift contracts. Perhaps passport applications will be sent to other government departments to be dealt with by staff with no experience. How is that for security? Still as long as the backlog is cleared and key performance targets are met - eh? Maiden UK
  • Score: 5

6:30pm Tue 10 Jun 14

pensioner2 says...

So apply for your passports well in advance, problems solved. Do not be like that woman the other week who waited until almost the day of departure before renewing it then blaming the passport office because her photo was so out of date. Or better still holiday in the uk, spend you money in the uk and give uk tourism a boost instead of foreign resorts. It will save you hundreds if not thousands, you will also not need to change your money into Euro's (or whatever). ok you might not get the burning hot sun and quite a dark tan, but it might save you getting skin cancer from all the sun burning you will get in foreign lands, From what i have seen of foreign holidays all there is to do is sunbathe, water parks and get stupidly drunk, i'll pass on that thanks.
So apply for your passports well in advance, problems solved. Do not be like that woman the other week who waited until almost the day of departure before renewing it then blaming the passport office because her photo was so out of date. Or better still holiday in the uk, spend you money in the uk and give uk tourism a boost instead of foreign resorts. It will save you hundreds if not thousands, you will also not need to change your money into Euro's (or whatever). ok you might not get the burning hot sun and quite a dark tan, but it might save you getting skin cancer from all the sun burning you will get in foreign lands, From what i have seen of foreign holidays all there is to do is sunbathe, water parks and get stupidly drunk, i'll pass on that thanks. pensioner2
  • Score: 7

11:31pm Tue 10 Jun 14

spragger says...

The economy is looking up & demand has gone through the roof

Stay at home & help our economy, go to Cornwall, go to Scotland, but before Sept., as you may then need a passport

Enjoy, the summer is here, the economy is looking up & the lefties were all wrong & sour faced
The economy is looking up & demand has gone through the roof Stay at home & help our economy, go to Cornwall, go to Scotland, but before Sept., as you may then need a passport Enjoy, the summer is here, the economy is looking up & the lefties were all wrong & sour faced spragger
  • Score: 2

9:13am Wed 11 Jun 14

nigel d says...

bambara wrote:
Government impossed cuts have left the staff unable to keep up with demand.
It is a simple issue, not enough staff to do the work.
Tory policy cut it until it fails and then claim it is inneficient and privatise it.

So how long before the government decides they have to "supplement" the office with private contractors, and "outsource" elements of the work.
(Stage 1 of privatisation of yet another public service.)
(Stage 2 large price increases to provide a fat profit for the fat cats who benefit from privatisation and kick back funds to the tories. But no worries, after all the very detailed information supplied to the passport office to get a passport would be absolutely safe in the hands of a private company right?)
Perfectly explained, only trouble is some people are to stupid to see what is happening.
[quote][p][bold]bambara[/bold] wrote: Government impossed cuts have left the staff unable to keep up with demand. It is a simple issue, not enough staff to do the work. Tory policy cut it until it fails and then claim it is inneficient and privatise it. So how long before the government decides they have to "supplement" the office with private contractors, and "outsource" elements of the work. (Stage 1 of privatisation of yet another public service.) (Stage 2 large price increases to provide a fat profit for the fat cats who benefit from privatisation and kick back funds to the tories. But no worries, after all the very detailed information supplied to the passport office to get a passport would be absolutely safe in the hands of a private company right?)[/p][/quote]Perfectly explained, only trouble is some people are to stupid to see what is happening. nigel d
  • Score: 2

12:48pm Wed 11 Jun 14

Tommy wits says...

All the passport back office work is already done by a French company. National Savings is in private hands ATOS 80% of their work is done in India . Do you really want to have passports checked in India if it is privatised that's what will happen be careful what you wish for.
All the passport back office work is already done by a French company. National Savings is in private hands ATOS 80% of their work is done in India . Do you really want to have passports checked in India if it is privatised that's what will happen be careful what you wish for. Tommy wits
  • Score: 7

11:22am Thu 12 Jun 14

bambara says...

How predictable, the Tories cut staffing at the Passport office last year. This year they can't keep up with the amount of work.
The right wing mouthpieces on here claim (as predicted) that "Its a public run service and accordingly, dreadful, because the staff and management work within a culture of unaccountability"
Anyone here actually know anybody who works at the Passport office? I do, she frequently starts work at 7 and leaves at 6, working overtime often unpaid to try to just about keep up with the workload. She and many of her colleagues have been doing that for a very long time, but however stretched the people are, they can expect another round of Tory cuts, until the service reaches breaking point despite their best efforts.
Then the right wing will point and say "failing public service. Privatise it!", and the Tories will sell it off at a knock down price to their fat cat friends, who will hike the prices up, and pocket the fat profits, into their already fat wallets.
The staff are working all hours, pushing themselves because they know this is important to the people who need the passports.
Yet VOR and his right wing friends would have you believe the staff are unaccountable, and the service is dreadful as a result.
Shameful insults on ordinary hard working people.
How predictable, the Tories cut staffing at the Passport office last year. This year they can't keep up with the amount of work. The right wing mouthpieces on here claim (as predicted) that "Its a public run service and accordingly, dreadful, because the staff and management work within a culture of unaccountability" Anyone here actually know anybody who works at the Passport office? I do, she frequently starts work at 7 and leaves at 6, working overtime often unpaid to try to just about keep up with the workload. She and many of her colleagues have been doing that for a very long time, but however stretched the people are, they can expect another round of Tory cuts, until the service reaches breaking point despite their best efforts. Then the right wing will point and say "failing public service. Privatise it!", and the Tories will sell it off at a knock down price to their fat cat friends, who will hike the prices up, and pocket the fat profits, into their already fat wallets. The staff are working all hours, pushing themselves because they know this is important to the people who need the passports. Yet VOR and his right wing friends would have you believe the staff are unaccountable, and the service is dreadful as a result. Shameful insults on ordinary hard working people. bambara
  • Score: 13

2:55pm Thu 12 Jun 14

David Lacey says...

I don't believe a word.
I don't believe a word. David Lacey
  • Score: -6

8:20pm Thu 12 Jun 14

bambara says...

David Lacey wrote:
I don't believe a word.
Of course you don't David, it does not conform to your right wing world view so you don't believe it.
Just like you don't believe the reports from Univesity College London or the University of Cambridge that show that immigrants are net contributors to the UK economy.
Just like you don't believe the YouGov figures analysed and reported by 2 professors of politics from Nottingham and Salford regarding right wing violence.
Just like you don't believe the Office for National Statistics figures which show that the immigration figures for 1997 to 2010 match the number of people lost from the workforce due to the low birthrate in the UK.
Just like you don't believe the economic figures and quotes regarding unemployment from the Organisation for Economic Co-operation and Development (OECD).

Obviously none of these respected institutions, with their formal scientific methods, peer reviews or international reputations can in your view match the high standards of research and analysis performed by right wing blogers and Murdoch journalists.
[quote][p][bold]David Lacey[/bold] wrote: I don't believe a word.[/p][/quote]Of course you don't David, it does not conform to your right wing world view so you don't believe it. Just like you don't believe the reports from Univesity College London or the University of Cambridge that show that immigrants are net contributors to the UK economy. Just like you don't believe the YouGov figures analysed and reported by 2 professors of politics from Nottingham and Salford regarding right wing violence. Just like you don't believe the Office for National Statistics figures which show that the immigration figures for 1997 to 2010 match the number of people lost from the workforce due to the low birthrate in the UK. Just like you don't believe the economic figures and quotes regarding unemployment from the Organisation for Economic Co-operation and Development (OECD). Obviously none of these respected institutions, with their formal scientific methods, peer reviews or international reputations can in your view match the high standards of research and analysis performed by right wing blogers and Murdoch journalists. bambara
  • Score: 7

10:41pm Thu 12 Jun 14

Voice-of-reality says...

If they were truly hardworking - there would not be a backlog. My 18hour days ensure it for my own work - the same discipline should be encouraged amongst those paid for by the tax payer.
If they were truly hardworking - there would not be a backlog. My 18hour days ensure it for my own work - the same discipline should be encouraged amongst those paid for by the tax payer. Voice-of-reality
  • Score: -3

10:12am Fri 13 Jun 14

bambara says...

Voice-of-reality wrote:
If they were truly hardworking - there would not be a backlog. My 18hour days ensure it for my own work - the same discipline should be encouraged amongst those paid for by the tax payer.
Ah so people should work 18 hours a day for the love of the job, to make up for the cuts the Tories are impossing on them.

Forget the working time directive, forget the minimum wage, forget work/life balance everyone we are all just slaves of our Tory masters and should be expected to work 18 hour days to ensure they can live in luxury.

We should all work 18 hour days, just like VOR, who apparrently spends the other 18 hours a day posting on here, and the other 18 no doubt discussing right wing politics down the pub, and the other 18 sleeping...
[quote][p][bold]Voice-of-reality[/bold] wrote: If they were truly hardworking - there would not be a backlog. My 18hour days ensure it for my own work - the same discipline should be encouraged amongst those paid for by the tax payer.[/p][/quote]Ah so people should work 18 hours a day for the love of the job, to make up for the cuts the Tories are impossing on them. Forget the working time directive, forget the minimum wage, forget work/life balance everyone we are all just slaves of our Tory masters and should be expected to work 18 hour days to ensure they can live in luxury. We should all work 18 hour days, just like VOR, who apparrently spends the other 18 hours a day posting on here, and the other 18 no doubt discussing right wing politics down the pub, and the other 18 sleeping... bambara
  • Score: 2

10:40am Fri 13 Jun 14

Voice-of-reality says...

Forget the minimum wage - tick
Forget the working time directive - tick
Forget work/life balance - tick

These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.
Forget the minimum wage - tick Forget the working time directive - tick Forget work/life balance - tick These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector. Voice-of-reality
  • Score: 2

4:20pm Fri 13 Jun 14

City of Durham says...

Voice-of-reality wrote:
Forget the minimum wage - tick
Forget the working time directive - tick
Forget work/life balance - tick

These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.
The private sector works until the job is done - except G4S at the London Olympics
[quote][p][bold]Voice-of-reality[/bold] wrote: Forget the minimum wage - tick Forget the working time directive - tick Forget work/life balance - tick These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.[/p][/quote]The private sector works until the job is done - except G4S at the London Olympics City of Durham
  • Score: -4

8:18pm Fri 13 Jun 14

Voice-of-reality says...

For which they were fined. Therefore, I agree with your logic, fine the workers at the Passport Office who are failing to do their job. Good point, City of Durham - I hadn't thought of the additioanl incentive of docking wages.
For which they were fined. Therefore, I agree with your logic, fine the workers at the Passport Office who are failing to do their job. Good point, City of Durham - I hadn't thought of the additioanl incentive of docking wages. Voice-of-reality
  • Score: -3

11:53pm Fri 13 Jun 14

Red rose lad says...

Just another union go-slow to prove a political point and hold the public to ransom. Train drivers, Fire service, Council services, Teachers, London cabbies & now the passport office. Sickening leftie rabble-rousing. Bring on the thumbs downs.
Just another union go-slow to prove a political point and hold the public to ransom. Train drivers, Fire service, Council services, Teachers, London cabbies & now the passport office. Sickening leftie rabble-rousing. Bring on the thumbs downs. Red rose lad
  • Score: -4

8:35am Sat 14 Jun 14

st-george1 says...

The North East public sector hits the headlines once again for all the wrong reasons with workers forced by their politically-motiovat
ed unionist colleagues to ensure this outfit is run like a Pyramid-selling-sche
me-for-champagne-Soc
ialists-militants, in-denial of their serious lack of credibility concerns
The North East public sector hits the headlines once again for all the wrong reasons with workers forced by their politically-motiovat ed unionist colleagues to ensure this outfit is run like a Pyramid-selling-sche me-for-champagne-Soc ialists-militants, in-denial of their serious lack of credibility concerns st-george1
  • Score: -2

5:20pm Sat 14 Jun 14

loan_star says...

Voice-of-reality wrote:
Forget the minimum wage - tick
Forget the working time directive - tick
Forget work/life balance - tick

These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.
Best comment on the thread. Self employed people have to work till the job is done or they don't get paid, they have nobody to fall back on if they get stressed or tired.
[quote][p][bold]Voice-of-reality[/bold] wrote: Forget the minimum wage - tick Forget the working time directive - tick Forget work/life balance - tick These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.[/p][/quote]Best comment on the thread. Self employed people have to work till the job is done or they don't get paid, they have nobody to fall back on if they get stressed or tired. loan_star
  • Score: -1

11:22pm Sat 14 Jun 14

bambara says...

Voice-of-reality wrote:
Forget the minimum wage - tick Forget the working time directive - tick Forget work/life balance - tick These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.
I work in the private sector VOR. I can assure you oh no they don't.

The private sector work according to the contractual agreements that they have with their employers.
In most cases a limited amount of overtime can be expected to resolve short term high levels of demand. Anything beyond such is expected to be paid at overtime rates.

I work in a big multi-national company. If I book more than my contracted hours for an extended period of time my manager phones me up and tells me to stop doing it, or to take time off in leiu, and I do the same for my team.
Burned out and exhausted staff are no use to me, or to the company.
[quote][p][bold]Voice-of-reality[/bold] wrote: Forget the minimum wage - tick Forget the working time directive - tick Forget work/life balance - tick These are all just namby-pamby ideas that get in the way of productivity and a sense of personal achievement. Do the work first and then relax. This is not an issue of cuts - this is an issue of staff in the passport office not working hard enough. The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.[/p][/quote]I work in the private sector VOR. I can assure you oh no they don't. The private sector work according to the contractual agreements that they have with their employers. In most cases a limited amount of overtime can be expected to resolve short term high levels of demand. Anything beyond such is expected to be paid at overtime rates. I work in a big multi-national company. If I book more than my contracted hours for an extended period of time my manager phones me up and tells me to stop doing it, or to take time off in leiu, and I do the same for my team. Burned out and exhausted staff are no use to me, or to the company. bambara
  • Score: 3

1:06am Sun 15 Jun 14

Voice-of-reality says...

One can, in my experience, provided one has the stamina and desire to do so, happily work beyond designated hours and not be burned out or exhausted. I would also accept that if I kept to 'contracted hours' ( in terms of the working time directive, paternity leave and all the rest of it) not all of my work would be completed. Purely, personally, I would rather see the job finished in a timely and professional manner (even if it means prolonged personal sacrifice) rather than not.
One can, in my experience, provided one has the stamina and desire to do so, happily work beyond designated hours and not be burned out or exhausted. I would also accept that if I kept to 'contracted hours' ( in terms of the working time directive, paternity leave and all the rest of it) not all of my work would be completed. Purely, personally, I would rather see the job finished in a timely and professional manner (even if it means prolonged personal sacrifice) rather than not. Voice-of-reality
  • Score: 1

11:01am Sun 15 Jun 14

Daveindarlo says...

The unions are quick to blame government cuts, but at £72.50 a passport the service shouldn't use a penny of taxpayers money. If there's a 500 000 backlog due to extra application that's £35 million extra the service has. Obviously some heads at the top are insufficient in getting extra staff or offering overtime.
The unions are quick to blame government cuts, but at £72.50 a passport the service shouldn't use a penny of taxpayers money. If there's a 500 000 backlog due to extra application that's £35 million extra the service has. Obviously some heads at the top are insufficient in getting extra staff or offering overtime. Daveindarlo
  • Score: -3

12:42pm Sun 15 Jun 14

David Lacey says...

(1) The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector.
.
(2) I work in the private sector VOR. I can assure you oh no they don't.
.
I did 50 years and experienced both sectors. The private sector was almost always focused on finishing the job irrespective of "official" start/finishing time. In the public sector this was rarely the case.
.
Privatise the Passport Office NOW.
(1) The private sector works until the job is done - the same disciplined approach to tasks needs to be instilled in the over-paid and over-pensioned public sector. . (2) I work in the private sector VOR. I can assure you oh no they don't. . I did 50 years and experienced both sectors. The private sector was almost always focused on finishing the job irrespective of "official" start/finishing time. In the public sector this was rarely the case. . Privatise the Passport Office NOW. David Lacey
  • Score: -5

10:33pm Sun 15 Jun 14

bambara says...

In the world of David Lacey the admin office in every company is staffed by automatons who work 18 hour days, for little money and have no lives.

Which is a strange thing, because in every company I have ever seen the admin office closes at the end of the normal working day, and the staff go home. Every bank HQ, every building society, every petro-chemical company, IT company, logistics, telecomms, they all work office hours.
Not one of them was staffed by automatons who work 18 hour days.
Every one of them employed ordinary people, on normal 7.5 hour day contracts, for a wage that was normally based on an hourly rate or a weekly rate based on a 37.5 hour week.
In every case people were willing to give a bit when the pressure was on. But I have never seen a single case where office workers would work 18 hour days for an extended period, just for the love of the job.

But it is interesting to see what the right wing expects of ordinary people, what we can expect from a right wing government in terms and conditions.
Nice that they are highlighting for us just how little respect they have for ordinary working people, and for their lives and families.

We can see how they feel the ordinary people should be treated, and we can vote accordingly, for or against.
In the world of David Lacey the admin office in every company is staffed by automatons who work 18 hour days, for little money and have no lives. Which is a strange thing, because in every company I have ever seen the admin office closes at the end of the normal working day, and the staff go home. Every bank HQ, every building society, every petro-chemical company, IT company, logistics, telecomms, they all work office hours. Not one of them was staffed by automatons who work 18 hour days. Every one of them employed ordinary people, on normal 7.5 hour day contracts, for a wage that was normally based on an hourly rate or a weekly rate based on a 37.5 hour week. In every case people were willing to give a bit when the pressure was on. But I have never seen a single case where office workers would work 18 hour days for an extended period, just for the love of the job. But it is interesting to see what the right wing expects of ordinary people, what we can expect from a right wing government in terms and conditions. Nice that they are highlighting for us just how little respect they have for ordinary working people, and for their lives and families. We can see how they feel the ordinary people should be treated, and we can vote accordingly, for or against. bambara
  • Score: 6

10:46pm Sun 15 Jun 14

bambara says...

Daveindarlo wrote:
The unions are quick to blame government cuts, but at £72.50 a passport the service shouldn't use a penny of taxpayers money. If there's a 500 000 backlog due to extra application that's £35 million extra the service has. Obviously some heads at the top are insufficient in getting extra staff or offering overtime.
The government gets £72.50 per passport.
The government decides on staffing and funding levels for the passport office.
The passport office does not get the money that is paid, and the government may choose to reduce the funding and staffing levels (as they indeed did last year) irrespective of the amount of work which needs to be done.

Hence why the unions blame the government.
[quote][p][bold]Daveindarlo[/bold] wrote: The unions are quick to blame government cuts, but at £72.50 a passport the service shouldn't use a penny of taxpayers money. If there's a 500 000 backlog due to extra application that's £35 million extra the service has. Obviously some heads at the top are insufficient in getting extra staff or offering overtime.[/p][/quote]The government gets £72.50 per passport. The government decides on staffing and funding levels for the passport office. The passport office does not get the money that is paid, and the government may choose to reduce the funding and staffing levels (as they indeed did last year) irrespective of the amount of work which needs to be done. Hence why the unions blame the government. bambara
  • Score: 3

11:59pm Sun 15 Jun 14

theWorkerScum says...

You should expect a decent service for the amount you have to pay for a renewal, should get refund for slow applications etc. Although i'd never leave it to the few months to get a renewal, never understand why some people feel the need to do that.

hehe, had a bet on for a while who will go first, the office or the staff. Both tiers of government have their 'transparent agendas'.
You should expect a decent service for the amount you have to pay for a renewal, should get refund for slow applications etc. Although i'd never leave it to the few months to get a renewal, never understand why some people feel the need to do that. hehe, had a bet on for a while who will go first, the office or the staff. Both tiers of government have their 'transparent agendas'. theWorkerScum
  • Score: -3

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