MP meets with EE call centre bosses after staff complain about working conditions

STAFF COMPLAINTS: Darlington MP Jenny Chapman is meeting with EE bosses after complaints about working conditions

Jenny Chapman

First published in News
Last updated
The Northern Echo: Photograph of the Author by , Regional Chief Reporter

A NORTH-East MP will hold talks with one of the region’s biggest employers today (Wednesday, January 29) after concerns were raised about working conditions at a call centre.

Darlington MP Jenny Chapman will meet with representatives of EE in London following claims by staff that bosses at the company’s Darlington site are acting in an unreasonable and heavy-handed manner.

Staff allege that conditions and morale have deteriorated in the last year following a change in management.

The Communication Workers Unions (CWU) said it had seen a sharp rise in complaints about the company, which employs about 2,000 people in the town.

The union said it was currently helping five workers take legal action for unfair dismissal or discrimination.

The Northern Echo has spoken to about ten current and former EE staff whose allegations against the company include:

- A reluctance to allow flexible working hours for parents

- Staff being unfairly disciplined and sacked

- A failure to take action after staff have been racially or sexually abused by customers

- Setting targets which are unrealistic, unclear and changed when staff are set to him them

One member of staff who has worked at the site for more than a decade told how five members of her team of 20 had submitted grievances about the company’s refusal to allow flexible hours for child care.

The worker, who asked to remain anonymous, said: “The atmosphere is now terrible and morale is at rock bottom.

“They treat staff so poorly. There’s been times when colleagues have gone to the toilet and a manager has called them on the mobile asking where they are.

“Callers have threatened to rape and murder me before, but you’re expected just to get on with it.”

Another worker who has health problems told how they had faced repeated disciplinary action.

“They have not made any reasonable adjustments for me and I feel like they’re trying to manage me out.”

Mrs Chapman said: “I’m concerned about what people have told me so I obviously need to take this matter up on their behalf.” 

CWU said it was aware of issue at the call centre and would be contacting EE management in an effort to overcome them.

An EE spokesperson said: “We’re one of the largest employers in Darlington and take our responsibilities for our employees seriously.

“We regularly measure satisfaction and ask for feedback on working at EE – both aspects are positive in Darlington and consistently improving.

“If any member of staff raises issues or concerns, as a responsible employer we will always investigate them directly with the individual concerned.”

Comments (130)

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7:51am Wed 29 Jan 14

thevoiceofthevoiceless says...

I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course thevoiceofthevoiceless
  • Score: -135

7:58am Wed 29 Jan 14

thevoiceofthevoiceless says...

Also why is our MP meeting the representatives in London? Surely if there was an issue in darlington she would do the meeting there - suppose she gets a trip to London on the taxpayer behalf
Also why is our MP meeting the representatives in London? Surely if there was an issue in darlington she would do the meeting there - suppose she gets a trip to London on the taxpayer behalf thevoiceofthevoiceless
  • Score: -60

8:25am Wed 29 Jan 14

thevoiceofthevoiceless says...

So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run thevoiceofthevoiceless
  • Score: -37

8:58am Wed 29 Jan 14

RichToryTwats says...

I work there and i love it, though i am sadistic. lol
I work there and i love it, though i am sadistic. lol RichToryTwats
  • Score: -26

9:08am Wed 29 Jan 14

st-george1 says...

… all good things must come to an end … so lets remain optimistic
Ms Chapman will be desperate to please Mr Miliband and force this company to move somewhere else … not a very good advert for any North East workforce who moan to people outside of the workplace in pursuit of the socialist dream, but beware the Romanians and Bulgarians are coming
… all good things must come to an end … so lets remain optimistic Ms Chapman will be desperate to please Mr Miliband and force this company to move somewhere else … not a very good advert for any North East workforce who moan to people outside of the workplace in pursuit of the socialist dream, but beware the Romanians and Bulgarians are coming st-george1
  • Score: -29

9:32am Wed 29 Jan 14

gary123 says...

Complete lies by an EE spokesperson, I hope the management team and HR department are reviewed, not following correct procedures and falsifying documents, offering bribes, it all needs to come out. Its not as straightforward as poor employee relations...
Complete lies by an EE spokesperson, I hope the management team and HR department are reviewed, not following correct procedures and falsifying documents, offering bribes, it all needs to come out. Its not as straightforward as poor employee relations... gary123
  • Score: 89

9:33am Wed 29 Jan 14

Mike the pike says...

It's about time people spoke out as too many are scared to. Staff satisfaction surveys are no good as a measure when managers are under pressure to persuade their people to score favourably as a negative result directly impacts there own appraisal score. Take that pressure away and I'm sure you would see a far more realistic result.
It's about time people spoke out as too many are scared to. Staff satisfaction surveys are no good as a measure when managers are under pressure to persuade their people to score favourably as a negative result directly impacts there own appraisal score. Take that pressure away and I'm sure you would see a far more realistic result. Mike the pike
  • Score: 79

10:05am Wed 29 Jan 14

Matty2345 says...

Having like most people in Darlington known people who work for EE. I have to say I think it is short sighted to say that any challenge against a large company is socialist. I am very far from being a socialist however I do think that if workers are suffering genuine abuse, a company's own policy's are been ignored and people are been unfairly dismissed then it is right that our MP looks into this otherwise what are they doing. Also I would guess that if a company is behaving this way then they are already considering down sizing and looking to reduce the number of staff before redundancy (lets not forget EE has already started to give redundancy to several smaller departments in Darlington) so again I would say Well done Jenny for challenging this.
Having like most people in Darlington known people who work for EE. I have to say I think it is short sighted to say that any challenge against a large company is socialist. I am very far from being a socialist however I do think that if workers are suffering genuine abuse, a company's own policy's are been ignored and people are been unfairly dismissed then it is right that our MP looks into this otherwise what are they doing. Also I would guess that if a company is behaving this way then they are already considering down sizing and looking to reduce the number of staff before redundancy (lets not forget EE has already started to give redundancy to several smaller departments in Darlington) so again I would say Well done Jenny for challenging this. Matty2345
  • Score: 67

10:30am Wed 29 Jan 14

teacup1111 says...

I work at EE and think it's brilliant. Yes there are targets to meet but is that not what our pay packet and bonus are for?! I do not know of a call centre in darlington or surrounding areas that pay a wage as decent as EE do for a CSR. Training and development opportunities are there for those who want to work and want to impress. Benefits for an employee such as bonus, health care, pension scheme, occupational health as well as wage being above national minimum the chance to buy extra holidays as well as being a fun place to work when CSRs want it to be . I know colleagues who are on flexible working hours but people need to be realistic as it is a business and should also be meeting the needs of the business this is what we are employed for.
I work at EE and think it's brilliant. Yes there are targets to meet but is that not what our pay packet and bonus are for?! I do not know of a call centre in darlington or surrounding areas that pay a wage as decent as EE do for a CSR. Training and development opportunities are there for those who want to work and want to impress. Benefits for an employee such as bonus, health care, pension scheme, occupational health as well as wage being above national minimum the chance to buy extra holidays as well as being a fun place to work when CSRs want it to be . I know colleagues who are on flexible working hours but people need to be realistic as it is a business and should also be meeting the needs of the business this is what we are employed for. teacup1111
  • Score: 9

10:35am Wed 29 Jan 14

darlochick says...

To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to.
Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break.
Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these.
Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.
To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to. Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break. Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these. Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made. darlochick
  • Score: -12

10:44am Wed 29 Jan 14

Mike the pike says...

darlochick wrote:
To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to.
Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break.
Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these.
Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.
It's about the extreme cases that the majority will not be aware of and some of the 'questionable' actions that go on behind the scenes.
[quote][p][bold]darlochick[/bold] wrote: To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to. Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break. Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these. Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.[/p][/quote]It's about the extreme cases that the majority will not be aware of and some of the 'questionable' actions that go on behind the scenes. Mike the pike
  • Score: 37

10:50am Wed 29 Jan 14

Lnorthcoop says...

This is what is wrong with Britain, these employees should be happy that they have jobs. There's millions of people around the world that would kill for you're jobs, a bit of perspective is needed.
This is what is wrong with Britain, these employees should be happy that they have jobs. There's millions of people around the world that would kill for you're jobs, a bit of perspective is needed. Lnorthcoop
  • Score: -44

11:07am Wed 29 Jan 14

sarahmc54 says...

It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess.

EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way.

Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus.

As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next.

This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.
It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority. sarahmc54
  • Score: 87

11:40am Wed 29 Jan 14

RichToryTwats says...

sarahmc54 wrote:
It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.
EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way

This is one of the stupid things we do yes.
[quote][p][bold]sarahmc54[/bold] wrote: It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.[/p][/quote]EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way This is one of the stupid things we do yes. RichToryTwats
  • Score: 31

11:50am Wed 29 Jan 14

medserv says...

Simple, if you don't like working somewhere LEAVE.
Stop trying to get one over on your employer and force them to change a job they have that YOU applied for.
Simple, if you don't like working somewhere LEAVE. Stop trying to get one over on your employer and force them to change a job they have that YOU applied for. medserv
  • Score: -50

11:52am Wed 29 Jan 14

Voice-of-reality says...

The front-line call centre staff need, surely, to realise that they are akin to the 'cannon fodder' of WWI. They serve a purpose but they are easily replaced. If you do not wish to work at such a level of work - then improve yourself. You do deserve respect and politeness - but you also need to realise that what your true place in the wider organisation is
The front-line call centre staff need, surely, to realise that they are akin to the 'cannon fodder' of WWI. They serve a purpose but they are easily replaced. If you do not wish to work at such a level of work - then improve yourself. You do deserve respect and politeness - but you also need to realise that what your true place in the wider organisation is Voice-of-reality
  • Score: -41

11:55am Wed 29 Jan 14

Andrew34 says...

thevoiceofthevoicele
ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course
I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination.
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination. Andrew34
  • Score: 53

12:06pm Wed 29 Jan 14

Andrew34 says...

medserv wrote:
Simple, if you don't like working somewhere LEAVE. Stop trying to get one over on your employer and force them to change a job they have that YOU applied for.
...So this gives an employer the right to treat people wrongly and discriminate. Reading between the lines its not EE overall, its just the Darlington Site were the problem is.
[quote][p][bold]medserv[/bold] wrote: Simple, if you don't like working somewhere LEAVE. Stop trying to get one over on your employer and force them to change a job they have that YOU applied for.[/p][/quote]...So this gives an employer the right to treat people wrongly and discriminate. Reading between the lines its not EE overall, its just the Darlington Site were the problem is. Andrew34
  • Score: 44

12:08pm Wed 29 Jan 14

MrsTellItHowItIs says...

You've hit the nail on the head Andew34! And I can tell you for a fact and from experience, that's exactly what is going on there. Until you keyboard trolls have worked there and have experienced this first hand then your opinions are meaningless. Why should any person give up a job that they're good at, enjoy not to mention their long term loyalty to a company who is treating them and their colleagues with such disrespect?! Unfortunately that's half the problem - staff leave as its not worth the effort and they are intimidated into keeping quiet against such a large company. These issues need fixing - thankfully the Union and Darlington MP, Jenny Chapman are helping this be the case.
You've hit the nail on the head Andew34! And I can tell you for a fact and from experience, that's exactly what is going on there. Until you keyboard trolls have worked there and have experienced this first hand then your opinions are meaningless. Why should any person give up a job that they're good at, enjoy not to mention their long term loyalty to a company who is treating them and their colleagues with such disrespect?! Unfortunately that's half the problem - staff leave as its not worth the effort and they are intimidated into keeping quiet against such a large company. These issues need fixing - thankfully the Union and Darlington MP, Jenny Chapman are helping this be the case. MrsTellItHowItIs
  • Score: 42

12:41pm Wed 29 Jan 14

Boris78 says...

darlochick
She says that we cannot pick and choose our hours of work, but as I drive past the building most day there was a massive public information board from EE stating "Flexible working hours to suit YOU" it is also a goverment directive for working families to help parents to get into work and also to help them with young familes stay in work,

If more people came forward who actually work there you will see the devistation that the company is causing to the Darlington Staff not just work wise but health wise!
darlochick She says that we cannot pick and choose our hours of work, but as I drive past the building most day there was a massive public information board from EE stating "Flexible working hours to suit YOU" it is also a goverment directive for working families to help parents to get into work and also to help them with young familes stay in work, If more people came forward who actually work there you will see the devistation that the company is causing to the Darlington Staff not just work wise but health wise! Boris78
  • Score: 29

12:48pm Wed 29 Jan 14

Boris78 says...

Voice-of-reality

You cannot be that stupid to associate people as "Cannon-Fodder" surely ?

People have lives to live and to assume that they can be discarded like a peice or garbage is just showing yourself up!

This country is a diverse leader and your tiny village mentality is from the stone-age!

People have rights in every job and for a big company to force people out of their jobs with bullying tactics is not on, people should stand up for whats right and not let the big boys stamp them down, this person is obviously suffering and maybe even their family!
Voice-of-reality You cannot be that stupid to associate people as "Cannon-Fodder" surely ? People have lives to live and to assume that they can be discarded like a peice or garbage is just showing yourself up! This country is a diverse leader and your tiny village mentality is from the stone-age! People have rights in every job and for a big company to force people out of their jobs with bullying tactics is not on, people should stand up for whats right and not let the big boys stamp them down, this person is obviously suffering and maybe even their family! Boris78
  • Score: 36

12:57pm Wed 29 Jan 14

funksoul201181 says...

I have worked there. I loved it. Hit targets. Abuse by customers can be harsh and upset people but as frontline workers i expected it and let it fly over my head. However i felt i was managed out just before it fully became EE. And yeams got changed jus after i left. I was accused and investigated for something ididnt do. And a complaint by a customer that never really happened. It was made internally and could have been dealt with inhouse. Their proof was a printed paper with my name on. When i challenged it the new investigator said "i wouldnt have sacked you but no evidence ya didnt do it so decision stands" theres lots of full time staff unhappy there. Some targeys are ridiculous when linked to call time. Yhey are great at some things other things they are not.
I have worked there. I loved it. Hit targets. Abuse by customers can be harsh and upset people but as frontline workers i expected it and let it fly over my head. However i felt i was managed out just before it fully became EE. And yeams got changed jus after i left. I was accused and investigated for something ididnt do. And a complaint by a customer that never really happened. It was made internally and could have been dealt with inhouse. Their proof was a printed paper with my name on. When i challenged it the new investigator said "i wouldnt have sacked you but no evidence ya didnt do it so decision stands" theres lots of full time staff unhappy there. Some targeys are ridiculous when linked to call time. Yhey are great at some things other things they are not. funksoul201181
  • Score: 27

12:58pm Wed 29 Jan 14

Voice-of-reality says...

Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country.
I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess.
This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment.
People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality.
Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country. I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess. This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment. People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality. Voice-of-reality
  • Score: -24

1:08pm Wed 29 Jan 14

all opinions matter says...

having worked for EE for a decade myself, I too say the decline in working conditions, morale, general management, staff motivation, ability to be successful in your work, and general work atmosphere. now from the outside looking in, this started following the company merging with T-Mobile, at which time there was a clear management divide, and the opportunity for progression decreased rapidly. redundancies were made, new hire of customer facing roles stopped meaning call queues and customer satisfaction was affected, as a manager I had no ability to coach and develop my staff effectively, and as a result, I was taken down into the spiralling demise of morale as many others were. id also like to add, that I was not based in the darlington site, but north Tyneside. and I know from my wide range of contacts still in the business, that this past year since I left has became worse again. the reason for the meeting in London however, is that is the companies head office... another issue for call centre based staff, as management decisions were made remotely, rather than with experience of the true requirements. coming from a sales background, costs were being cut daily, including no salary reviews and reduction in bonus structures, which caused grievances from many team members and many excellent team members were forced to leave the company to find a more competitive environment. in 2002 I recommended everyone I met to apply to ORANGE, now, I wouldn't touch EE with the preverbal barge pole!
having worked for EE for a decade myself, I too say the decline in working conditions, morale, general management, staff motivation, ability to be successful in your work, and general work atmosphere. now from the outside looking in, this started following the company merging with T-Mobile, at which time there was a clear management divide, and the opportunity for progression decreased rapidly. redundancies were made, new hire of customer facing roles stopped meaning call queues and customer satisfaction was affected, as a manager I had no ability to coach and develop my staff effectively, and as a result, I was taken down into the spiralling demise of morale as many others were. id also like to add, that I was not based in the darlington site, but north Tyneside. and I know from my wide range of contacts still in the business, that this past year since I left has became worse again. the reason for the meeting in London however, is that is the companies head office... another issue for call centre based staff, as management decisions were made remotely, rather than with experience of the true requirements. coming from a sales background, costs were being cut daily, including no salary reviews and reduction in bonus structures, which caused grievances from many team members and many excellent team members were forced to leave the company to find a more competitive environment. in 2002 I recommended everyone I met to apply to ORANGE, now, I wouldn't touch EE with the preverbal barge pole! all opinions matter
  • Score: 51

1:27pm Wed 29 Jan 14

thevoiceofthevoiceless says...

Look forward to the echo / council petition to save 2000 jobs in EE like they did with mowden (only 500 jobs there btw) when EE realise the people of this town are an absolute joke and they should invest their money and jobs elsewhere - be careful what you wish for whiners

Feel sorry for the vast majority of people who work there and enjoy or get on with it yet airtime is given to the this
Look forward to the echo / council petition to save 2000 jobs in EE like they did with mowden (only 500 jobs there btw) when EE realise the people of this town are an absolute joke and they should invest their money and jobs elsewhere - be careful what you wish for whiners Feel sorry for the vast majority of people who work there and enjoy or get on with it yet airtime is given to the this thevoiceofthevoiceless
  • Score: -32

1:29pm Wed 29 Jan 14

hullgodfreyshire says...

THIS COMPANY NEEDS TO MOVE OUT OF THE NINETEEN NINETY 'S.
They are using the system of if you bully the staff enough you will get the result you want, and as there are plenty of people on the dole, if they do not like it, sack them and get somebody else to bully instead, If you want a happy productive sales force, first you need to give them a reason other than the threat of the sack. secondly you need to RESPECT you sales force and give them ACHIEVABLE targets, it should NOT include having to keep your legs crossed when you need to use the toilet, or the need to take a meal break, you should NEVER employ a manager who cannot do the job him/her self. or one that thinks all he has to do all day is sit down and watch others work. Its o.k. some sanctimonious idiot writing "if you dont like it work elsewhere, but if there are no jobs elsewhere it DOES NOT make it O.K. to bully staff,THIS IS JUST PURE AND SIMPLE BAD MANAGEMENT.
THIS COMPANY NEEDS TO MOVE OUT OF THE NINETEEN NINETY 'S. They are using the system of if you bully the staff enough you will get the result you want, and as there are plenty of people on the dole, if they do not like it, sack them and get somebody else to bully instead, If you want a happy productive sales force, first you need to give them a reason other than the threat of the sack. secondly you need to RESPECT you sales force and give them ACHIEVABLE targets, it should NOT include having to keep your legs crossed when you need to use the toilet, or the need to take a meal break, you should NEVER employ a manager who cannot do the job him/her self. or one that thinks all he has to do all day is sit down and watch others work. Its o.k. some sanctimonious idiot writing "if you dont like it work elsewhere, but if there are no jobs elsewhere it DOES NOT make it O.K. to bully staff,THIS IS JUST PURE AND SIMPLE BAD MANAGEMENT. hullgodfreyshire
  • Score: 41

1:33pm Wed 29 Jan 14

all opinions matter says...

thevoiceofthevoicele
ss
wrote:
Look forward to the echo / council petition to save 2000 jobs in EE like they did with mowden (only 500 jobs there btw) when EE realise the people of this town are an absolute joke and they should invest their money and jobs elsewhere - be careful what you wish for whiners

Feel sorry for the vast majority of people who work there and enjoy or get on with it yet airtime is given to the this
why are you so negative towards the way people feel? there is OBVIOUSLY an issue at the company, otherwise theses issues would not have come to light. it seems that you are unwilling to respect another persons opinion that they may feel hard done by, which from experience, a lot of people in there are.
hullgodfreyshire has hit the nail on the head, and there is a lot of the culture happening in all of EEs sites (maybe Plymouth an exception)
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: Look forward to the echo / council petition to save 2000 jobs in EE like they did with mowden (only 500 jobs there btw) when EE realise the people of this town are an absolute joke and they should invest their money and jobs elsewhere - be careful what you wish for whiners Feel sorry for the vast majority of people who work there and enjoy or get on with it yet airtime is given to the this[/p][/quote]why are you so negative towards the way people feel? there is OBVIOUSLY an issue at the company, otherwise theses issues would not have come to light. it seems that you are unwilling to respect another persons opinion that they may feel hard done by, which from experience, a lot of people in there are. hullgodfreyshire has hit the nail on the head, and there is a lot of the culture happening in all of EEs sites (maybe Plymouth an exception) all opinions matter
  • Score: 27

2:03pm Wed 29 Jan 14

hbt8554 says...

I have been working here for some time now. Ever since starting we have received mixed messages about everything. Our contract told us we would be subject to a three month probation, but upon starting this was mysteriously changed into a six month probation. We have accrued holidays but are not allowed to take them during the first four months, meaning get to carry some over to the next working year and the other holidays are "sacrificed" (because we didn't use them, which is because we're not allowed to use them).
I've heard stories about new teams losing half of their staff in the first few months because of a lack of support and unrealistic targets which focus more on how well you adhere to signing out on time for your breaks rather than how much you try to care for a customer's call. (If a customer calls one minute before your break - which incidentally will happen - then your adherence is screwed and you'll be reprimanded).
Team leaders seem more concerned about getting their staff to hit unrealistic targets as this reflects in their bonus. This results in customer service staff (not sales staff) being forced and pushed into to promoting and selling additional products.
Staff are leaving, they feel they have no assistance, they get reprimanded for not achieving often unrealistic targets. When you've got to go to the toilet, you've got to go - but that's your adherence knackered and so help you in your weekly meeting.
Yes we have a job, yes we're lucky in this economy, but that doesn't give employers the right to treat us like cogs in a larger machine. We are people, we sometimes need help. If we ask a question, we'd like a friendly reply rather than a roll of the eyes and a sarcastic and patronising response from a team leader. Some things need sorting. Customer service levels are dropping as a result of this drop in moral.
I have been working here for some time now. Ever since starting we have received mixed messages about everything. Our contract told us we would be subject to a three month probation, but upon starting this was mysteriously changed into a six month probation. We have accrued holidays but are not allowed to take them during the first four months, meaning get to carry some over to the next working year and the other holidays are "sacrificed" (because we didn't use them, which is because we're not allowed to use them). I've heard stories about new teams losing half of their staff in the first few months because of a lack of support and unrealistic targets which focus more on how well you adhere to signing out on time for your breaks rather than how much you try to care for a customer's call. (If a customer calls one minute before your break - which incidentally will happen - then your adherence is screwed and you'll be reprimanded). Team leaders seem more concerned about getting their staff to hit unrealistic targets as this reflects in their bonus. This results in customer service staff (not sales staff) being forced and pushed into to promoting and selling additional products. Staff are leaving, they feel they have no assistance, they get reprimanded for not achieving often unrealistic targets. When you've got to go to the toilet, you've got to go - but that's your adherence knackered and so help you in your weekly meeting. Yes we have a job, yes we're lucky in this economy, but that doesn't give employers the right to treat us like cogs in a larger machine. We are people, we sometimes need help. If we ask a question, we'd like a friendly reply rather than a roll of the eyes and a sarcastic and patronising response from a team leader. Some things need sorting. Customer service levels are dropping as a result of this drop in moral. hbt8554
  • Score: 40

2:35pm Wed 29 Jan 14

MrsTellItHowItIs says...

hbt8554 wrote:
I have been working here for some time now. Ever since starting we have received mixed messages about everything. Our contract told us we would be subject to a three month probation, but upon starting this was mysteriously changed into a six month probation. We have accrued holidays but are not allowed to take them during the first four months, meaning get to carry some over to the next working year and the other holidays are "sacrificed" (because we didn't use them, which is because we're not allowed to use them).
I've heard stories about new teams losing half of their staff in the first few months because of a lack of support and unrealistic targets which focus more on how well you adhere to signing out on time for your breaks rather than how much you try to care for a customer's call. (If a customer calls one minute before your break - which incidentally will happen - then your adherence is screwed and you'll be reprimanded).
Team leaders seem more concerned about getting their staff to hit unrealistic targets as this reflects in their bonus. This results in customer service staff (not sales staff) being forced and pushed into to promoting and selling additional products.
Staff are leaving, they feel they have no assistance, they get reprimanded for not achieving often unrealistic targets. When you've got to go to the toilet, you've got to go - but that's your adherence knackered and so help you in your weekly meeting.
Yes we have a job, yes we're lucky in this economy, but that doesn't give employers the right to treat us like cogs in a larger machine. We are people, we sometimes need help. If we ask a question, we'd like a friendly reply rather than a roll of the eyes and a sarcastic and patronising response from a team leader. Some things need sorting. Customer service levels are dropping as a result of this drop in moral.
You are right hbt8544! And is there any wonder that EE's customer service has slumped when staff are unhappy in their jobs! This following link is proof of that!
http://www.telegraph
.co.uk/finance/perso
nalfinance/10536928/
Rising-tide-of-unhap
py-mobile-phone-cust
omers-at-EE.html
[quote][p][bold]hbt8554[/bold] wrote: I have been working here for some time now. Ever since starting we have received mixed messages about everything. Our contract told us we would be subject to a three month probation, but upon starting this was mysteriously changed into a six month probation. We have accrued holidays but are not allowed to take them during the first four months, meaning get to carry some over to the next working year and the other holidays are "sacrificed" (because we didn't use them, which is because we're not allowed to use them). I've heard stories about new teams losing half of their staff in the first few months because of a lack of support and unrealistic targets which focus more on how well you adhere to signing out on time for your breaks rather than how much you try to care for a customer's call. (If a customer calls one minute before your break - which incidentally will happen - then your adherence is screwed and you'll be reprimanded). Team leaders seem more concerned about getting their staff to hit unrealistic targets as this reflects in their bonus. This results in customer service staff (not sales staff) being forced and pushed into to promoting and selling additional products. Staff are leaving, they feel they have no assistance, they get reprimanded for not achieving often unrealistic targets. When you've got to go to the toilet, you've got to go - but that's your adherence knackered and so help you in your weekly meeting. Yes we have a job, yes we're lucky in this economy, but that doesn't give employers the right to treat us like cogs in a larger machine. We are people, we sometimes need help. If we ask a question, we'd like a friendly reply rather than a roll of the eyes and a sarcastic and patronising response from a team leader. Some things need sorting. Customer service levels are dropping as a result of this drop in moral.[/p][/quote]You are right hbt8544! And is there any wonder that EE's customer service has slumped when staff are unhappy in their jobs! This following link is proof of that! http://www.telegraph .co.uk/finance/perso nalfinance/10536928/ Rising-tide-of-unhap py-mobile-phone-cust omers-at-EE.html MrsTellItHowItIs
  • Score: 24

3:10pm Wed 29 Jan 14

Ian James says...

I think EE should stand for, Everyding, Everywhere!! lol.
I think EE should stand for, Everyding, Everywhere!! lol. Ian James
  • Score: -10

3:33pm Wed 29 Jan 14

slimbo says...

I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.
I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public. slimbo
  • Score: 27

3:35pm Wed 29 Jan 14

Exposingthetruth says...

A doctors note isn't enough to warrant toilet in EE outside normal breaks. Don't be fooled
A doctors note isn't enough to warrant toilet in EE outside normal breaks. Don't be fooled Exposingthetruth
  • Score: 8

3:37pm Wed 29 Jan 14

Exposingthetruth says...

Doctors notes not enough for anything
Look outside box
Don't be fooled
I've said enough already
Doctors notes not enough for anything Look outside box Don't be fooled I've said enough already Exposingthetruth
  • Score: 4

3:38pm Wed 29 Jan 14

all opinions matter says...

slimbo wrote:
I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.
I for one, agree with this 100% and could add evidence!
[quote][p][bold]slimbo[/bold] wrote: I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.[/p][/quote]I for one, agree with this 100% and could add evidence! all opinions matter
  • Score: 23

3:41pm Wed 29 Jan 14

Exposingthetruth says...

Only 1 thing will expose truth
Only 1 thing will expose truth Exposingthetruth
  • Score: 1

3:43pm Wed 29 Jan 14

Jackaranda says...

Andrew34 say...
"I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination."

Don't commit yourself to any suffering, hand your notice in!! No one is press-ganged into working for this allegedly dreadful company.
Andrew34 say... "I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination." Don't commit yourself to any suffering, hand your notice in!! No one is press-ganged into working for this allegedly dreadful company. Jackaranda
  • Score: -20

3:58pm Wed 29 Jan 14

all opinions matter says...

Jackaranda wrote:
Andrew34 say...
"I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination."

Don't commit yourself to any suffering, hand your notice in!! No one is press-ganged into working for this allegedly dreadful company.
you are right, nobody is, but why should you have to quit a job for being on the receiving end of mis-practice?
[quote][p][bold]Jackaranda[/bold] wrote: Andrew34 say... "I take it you dont work there !?!?!, if you did you would know what goes on at the Darlington Site. Managers use underhand methods to manage people out of the company, those suffering from Cancer or Disabled Children for example.... sure thats something to complain about and would fall within equal oppertunities not to mention discrimination." Don't commit yourself to any suffering, hand your notice in!! No one is press-ganged into working for this allegedly dreadful company.[/p][/quote]you are right, nobody is, but why should you have to quit a job for being on the receiving end of mis-practice? all opinions matter
  • Score: 30

4:41pm Wed 29 Jan 14

Impracticability says...

thevoiceofthevoicele
ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy. Impracticability
  • Score: 20

5:16pm Wed 29 Jan 14

monkeysmam says...

Its not just the Darlington site that has these issues! Try north tyneside offices or Plymouth office! I work there, and to be honest I'm ashamed to work for them! They don't care about staff morale, all they want is a bum on a seat to take calls and make sure a complex call is dealt with in the shortest time possible, yeah there are targets which every employee of EE are fully aware of, but when these targets are unrealistic and then staff who have been there a number of years are being managed out of the company because of these targets is ridiculous. As for the comments on hours, people (parents/single parents) asking for 20hrs are initially offered late shifts!!! How convenient for the 'business requirements' its certainly not convenient for a single parent with childcare. Yes every company works different, but the way EE "manage" their staff is bullying! I think the big corporate bosses should do front line work and see how stressful the job is for the little guy not just the suits! Benefits and pay with the company are great just a shame of how we are treat!
Its not just the Darlington site that has these issues! Try north tyneside offices or Plymouth office! I work there, and to be honest I'm ashamed to work for them! They don't care about staff morale, all they want is a bum on a seat to take calls and make sure a complex call is dealt with in the shortest time possible, yeah there are targets which every employee of EE are fully aware of, but when these targets are unrealistic and then staff who have been there a number of years are being managed out of the company because of these targets is ridiculous. As for the comments on hours, people (parents/single parents) asking for 20hrs are initially offered late shifts!!! How convenient for the 'business requirements' its certainly not convenient for a single parent with childcare. Yes every company works different, but the way EE "manage" their staff is bullying! I think the big corporate bosses should do front line work and see how stressful the job is for the little guy not just the suits! Benefits and pay with the company are great just a shame of how we are treat! monkeysmam
  • Score: 23

5:27pm Wed 29 Jan 14

Old_Gregg says...

I currently work for EE and have for the last 4 years. In the 4 years I have worked there moral has dropped massively due to ridiculous targets, horrible management, insane process changes which seem counter-productive to customer service and many other factors which you can really only understand if you work in this tragic micky mouse company.
I have had manegers on my department refuse to take escalated calls (calls where the customer has asked to speak.with a manager) if there is nothing they can do differently to resolve a customer's problem stating that "customers don't have a 'right' to escalate" which is rubbish as customers do have the right due to Ofcom regulations. When you get an escalation you are made to feel bad about it when a lot of the time there is just no avoiding it. This is by no means isolated my community, it happens across multiple sites in Darlington.
I'm currently looking for other jobs as it is an absolute joke. it's a shame because I used to enjoy working there on the forefront of the telecommunications industry and I consider myself an excelent customer service representative but if they are going to mess me about I won't stand for it. Cannot wait to get another job but I hope EE improves its practices, maybe I will work for them again.
I currently work for EE and have for the last 4 years. In the 4 years I have worked there moral has dropped massively due to ridiculous targets, horrible management, insane process changes which seem counter-productive to customer service and many other factors which you can really only understand if you work in this tragic micky mouse company. I have had manegers on my department refuse to take escalated calls (calls where the customer has asked to speak.with a manager) if there is nothing they can do differently to resolve a customer's problem stating that "customers don't have a 'right' to escalate" which is rubbish as customers do have the right due to Ofcom regulations. When you get an escalation you are made to feel bad about it when a lot of the time there is just no avoiding it. This is by no means isolated my community, it happens across multiple sites in Darlington. I'm currently looking for other jobs as it is an absolute joke. it's a shame because I used to enjoy working there on the forefront of the telecommunications industry and I consider myself an excelent customer service representative but if they are going to mess me about I won't stand for it. Cannot wait to get another job but I hope EE improves its practices, maybe I will work for them again. Old_Gregg
  • Score: 30

6:25pm Wed 29 Jan 14

thevoiceofthevoiceless says...

Impracticability wrote:
thevoiceofthevoicele

ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally

My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail

If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?
[quote][p][bold]Impracticability[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.[/p][/quote]I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed? thevoiceofthevoiceless
  • Score: -19

6:29pm Wed 29 Jan 14

Mike the pike says...

thevoiceofthevoicele
ss
wrote:
Impracticability wrote:
thevoiceofthevoicele


ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally

My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail

If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?
They may well have evidence but choosing to protect those who have spoken. I'm sure an MP will have been provided with facts and figures.
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: [quote][p][bold]Impracticability[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.[/p][/quote]I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?[/p][/quote]They may well have evidence but choosing to protect those who have spoken. I'm sure an MP will have been provided with facts and figures. Mike the pike
  • Score: 18

6:30pm Wed 29 Jan 14

Andrew34 says...

all opinions matter wrote:
slimbo wrote:
I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.
I for one, agree with this 100% and could add evidence!
Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another.
[quote][p][bold]all opinions matter[/bold] wrote: [quote][p][bold]slimbo[/bold] wrote: I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.[/p][/quote]I for one, agree with this 100% and could add evidence![/p][/quote]Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another. Andrew34
  • Score: 18

7:05pm Wed 29 Jan 14

MrsTellItHowItIs says...

Andrew34 wrote:
all opinions matter wrote:
slimbo wrote:
I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.
I for one, agree with this 100% and could add evidence!
Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another.
Yes that's 100% true - and I know this for a FACT. Legacy staff have better contracts - better salary, more holidays, better pensions etc etc, Since the merge from Orange (which was a fantastic company) into EE (a terrible company) New management/ EE bosses are trying to manage out the vulnerable long term staff (people with disabilities, cancer etc) and It is true that managers have discussions around this and employees have certain monetary values placed on their heads. Its sickening this is going on in 2014
[quote][p][bold]Andrew34[/bold] wrote: [quote][p][bold]all opinions matter[/bold] wrote: [quote][p][bold]slimbo[/bold] wrote: I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.[/p][/quote]I for one, agree with this 100% and could add evidence![/p][/quote]Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another.[/p][/quote]Yes that's 100% true - and I know this for a FACT. Legacy staff have better contracts - better salary, more holidays, better pensions etc etc, Since the merge from Orange (which was a fantastic company) into EE (a terrible company) New management/ EE bosses are trying to manage out the vulnerable long term staff (people with disabilities, cancer etc) and It is true that managers have discussions around this and employees have certain monetary values placed on their heads. Its sickening this is going on in 2014 MrsTellItHowItIs
  • Score: 24

7:09pm Wed 29 Jan 14

bullEEs says...

The head of site and the HR specialists are all corrupt using underhand tactics 2 sack people it's a nightmare having to work with these bullies
The head of site and the HR specialists are all corrupt using underhand tactics 2 sack people it's a nightmare having to work with these bullies bullEEs
  • Score: 20

7:19pm Wed 29 Jan 14

Eddie111 says...

darlochick wrote:
To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to.
Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break.
Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these.
Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.
Obviously this comment or rather statement has been written by either a team leader or someone higher within the business.
[quote][p][bold]darlochick[/bold] wrote: To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to. Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break. Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these. Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.[/p][/quote]Obviously this comment or rather statement has been written by either a team leader or someone higher within the business. Eddie111
  • Score: 18

7:20pm Wed 29 Jan 14

kevmacka says...

thevoiceofthevoicele
ss should be what the wording says, a MUTE. I have never read such claptrap and I would bet she runs a two bit business on a shoestring and blames her employees for her own failings. Seen it all before........
thevoiceofthevoicele ss should be what the wording says, a MUTE. I have never read such claptrap and I would bet she runs a two bit business on a shoestring and blames her employees for her own failings. Seen it all before........ kevmacka
  • Score: 2

7:25pm Wed 29 Jan 14

Eddie111 says...

sarahmc54 wrote:
It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess.

EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way.

Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus.

As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next.

This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.
Just to add something to this.
A customer can threaten you,swear at you even tell you things they would do to your family and the policy for EE is you cannot release the call. You have to simply sit and listen to the abuse.
[quote][p][bold]sarahmc54[/bold] wrote: It's not about child friendly working hours at all, it's about a company that avoids all and any responsibility for its actions then leaves a poorly trained workforce to attempt to mop up the mess. EE seems to obsess over its employees statistics more than endeavouring to deliver a good customer service, for example, one of the most important things to EE is a workers 'schedule adherence' this rather bizarre statistic is a percentage figure that shows how close to your working schedule you are, however, if your break happens to be at 14.35 and a customer calls at 14.33 with a huge array of problems and you manage to solve all of those problems and that customer leaves feeling very happy but you were on that call for 10 minutes then you have sacrificed your 'schedule adherence for the day and your percentage will be around 92%, this means that you will be put on a formal warning if you can't get it back up to 98% on average over the week, similarly if you go to the toilet this also severely impacts this percentage and a warning will be coming your way. Customer service representatives are encouraged to keep calls shorter than 4 mins long in order to receive there bonus and ensure that customers don't call back for 7 days so it's encouraged that you 'fob' the customer off and tell them of a 10 day wait for things to happen then in effect it's no longer your problem and you still get your bonus. As this article describes employees of EE do receive the most horrendous personal insults and death threats on a daily basis, and even if you want to help the customer you can't as EE policy often hinders any type of cooperation, you can be screamed at and verbally ground down and a manager will just sit there eating a packet of crisps and offer you no support. You will have to go straight from one argument to the next. This is just the tip of the iceberg with regards to the things that are happening within EE and the people on the front line are definitely suffering, morale is extremely low and brilliant, bold and bright customer service is the companies last priority.[/p][/quote]Just to add something to this. A customer can threaten you,swear at you even tell you things they would do to your family and the policy for EE is you cannot release the call. You have to simply sit and listen to the abuse. Eddie111
  • Score: 23

7:36pm Wed 29 Jan 14

Fourty One says...

MrsTellItHowItIs wrote:
Andrew34 wrote:
all opinions matter wrote:
slimbo wrote:
I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.
I for one, agree with this 100% and could add evidence!
Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another.
Yes that's 100% true - and I know this for a FACT. Legacy staff have better contracts - better salary, more holidays, better pensions etc etc, Since the merge from Orange (which was a fantastic company) into EE (a terrible company) New management/ EE bosses are trying to manage out the vulnerable long term staff (people with disabilities, cancer etc) and It is true that managers have discussions around this and employees have certain monetary values placed on their heads. Its sickening this is going on in 2014
If rumours are correct regarding a take over (and Orange has been taken over before in the past), staff are often rewarded with shares/cash. These shares/cash are proportionate to the number of years an employee has served; makes sense to get rid of the 'old timers/legacy staff' as can reduce the take-over price quite substantially.
[quote][p][bold]MrsTellItHowItIs[/bold] wrote: [quote][p][bold]Andrew34[/bold] wrote: [quote][p][bold]all opinions matter[/bold] wrote: [quote][p][bold]slimbo[/bold] wrote: I have been privy to information relating to disciplinary action taken by EE that is bordering on the ridiculous. This is not conjecture, I have seen the evidence that leads me to the conclusion there are a number of individuals 'leading' the site in Darlington who 'lead' by a very outmoded 'command and control' style of management. It would also appear that a number of incidents and cases have occurred recently whereby people have been set up to fail by the disciplinary process with people being pre-judged and foregone conclusions being made to determine the outcome of people's cases. I am sure it is quite difficult to prove, however I imagine it will make interesting reading were it to be made public.[/p][/quote]I for one, agree with this 100% and could add evidence![/p][/quote]Privy to information, managers at the Darlington site are trying to get rid of the "legacy" staff. I quote one way or another.[/p][/quote]Yes that's 100% true - and I know this for a FACT. Legacy staff have better contracts - better salary, more holidays, better pensions etc etc, Since the merge from Orange (which was a fantastic company) into EE (a terrible company) New management/ EE bosses are trying to manage out the vulnerable long term staff (people with disabilities, cancer etc) and It is true that managers have discussions around this and employees have certain monetary values placed on their heads. Its sickening this is going on in 2014[/p][/quote]If rumours are correct regarding a take over (and Orange has been taken over before in the past), staff are often rewarded with shares/cash. These shares/cash are proportionate to the number of years an employee has served; makes sense to get rid of the 'old timers/legacy staff' as can reduce the take-over price quite substantially. Fourty One
  • Score: 10

7:46pm Wed 29 Jan 14

Elan123 says...

My conclusion is my family and close friends (21) in total are leaving EE as a provider, why should we deal with a company like this.
My conclusion is my family and close friends (21) in total are leaving EE as a provider, why should we deal with a company like this. Elan123
  • Score: 19

7:46pm Wed 29 Jan 14

bullEEs says...

darlochick wrote:
To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to.
Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break.
Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these.
Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.
Darlochick more like darlodick.NIce talking manager but you failed
[quote][p][bold]darlochick[/bold] wrote: To be honest after reading this, it is utter rubbish. I have worked here for 7 years. I think mainly are moaning about the fact that EE have become less soft and have stopped pandering to everyone's needs all of the time. We are employed to do a job. We cannot pick and choose which hours we would like. The business has needs and must have heads logged in at peak times. Unfortunately those peak times are when parents would like to be at home with the kids. EE in my experience have supported flexi hours when they're able to. Regarding dismissal, I have witnessed 1st hand how difficult it is to be dismissed. Constant toilet breaks lead to drug watch as you get breaks to go to the loo, if you have medical issues you need a doctor's note and you'll take it as an occ health break. Constant sickness is also an issue within EE and people take the micky. Genuine illnessed will not be dismissed, but if you have genuine illnesses ypu must see your doctor for these. Capability dismissal is also fair. If you cannot hit the targets set when others in the same team are hitting them means u cannot do your job, therefore as any employer would, you will be dismissed. You are always given an improvement plan that lasts over 6 months before any decision is made.[/p][/quote]Darlochick more like darlodick.NIce talking manager but you failed bullEEs
  • Score: 19

7:55pm Wed 29 Jan 14

loan_star says...

Now come on Peter Barron, wheres the big article about Echo staff worried about their futures..........

http://www.pressgaze
tte.co.uk/northern-e
cho-sub-editors-told
-move-270-miles-away
-or-lose-your-jobs
Now come on Peter Barron, wheres the big article about Echo staff worried about their futures.......... http://www.pressgaze tte.co.uk/northern-e cho-sub-editors-told -move-270-miles-away -or-lose-your-jobs loan_star
  • Score: 1

7:55pm Wed 29 Jan 14

annie1981 says...

I requested Saturdays off as I would struggle to find child care for my children, on these days and I was flatly refused! I had to beg and take a cut in my hours before they would accommodate me.

Then not long after I was told I would have to work bank holidays and Sundays! This is not what I'd signed up for when I joined the company five years ago, when I voiced my displeasure at the way EE were treating us as employees on a social forum I was ambushed during a back to work meeting and hauled up in front of a disciplinary hearing.

I spent practically every day in years during my last few months working in that hell hole due to managements unsympathetic attitude to my need for a decent work life balance, I was having a really difficult time at home because of the times I was working so I found a job with better hours and I left!

I was a professional member of staff whose stats were excellent and they treated me like garbage!
I requested Saturdays off as I would struggle to find child care for my children, on these days and I was flatly refused! I had to beg and take a cut in my hours before they would accommodate me. Then not long after I was told I would have to work bank holidays and Sundays! This is not what I'd signed up for when I joined the company five years ago, when I voiced my displeasure at the way EE were treating us as employees on a social forum I was ambushed during a back to work meeting and hauled up in front of a disciplinary hearing. I spent practically every day in years during my last few months working in that hell hole due to managements unsympathetic attitude to my need for a decent work life balance, I was having a really difficult time at home because of the times I was working so I found a job with better hours and I left! I was a professional member of staff whose stats were excellent and they treated me like garbage! annie1981
  • Score: 21

8:23pm Wed 29 Jan 14

SS says...

I worked there years ago and it was not that good then. I was a team leader and they had a stupid rule then that a CSR had to use the customers name 5 times within each call. One of the CSR's on my team took a really short call from a customer where it would have sounded ridiculous to use their name 5 times, so I never pulled her up on it, but that day big brother was monitoring me, monitoring my team and I was accused of ignoring it to try and get a bonus for the team.

I can also remember being taken into a meeting where team leaders were told that jobs were at risk as they needed to make cuts. Half an hour after being told our jobs were potentially at risk we were taken into another office and asked to make a giraffe out of paper cups. I grabbed redundancy with both hands as that was about the 4th time in as many years i had been hanging over my head.

Does anyone remember when Orange first started and you had to put coloured cones on your desk???? If I remember rightly it was red for a team leader and yellow if you wanted to log out to go to the loo.

Sounds like things have got worse!!
I worked there years ago and it was not that good then. I was a team leader and they had a stupid rule then that a CSR had to use the customers name 5 times within each call. One of the CSR's on my team took a really short call from a customer where it would have sounded ridiculous to use their name 5 times, so I never pulled her up on it, but that day big brother was monitoring me, monitoring my team and I was accused of ignoring it to try and get a bonus for the team. I can also remember being taken into a meeting where team leaders were told that jobs were at risk as they needed to make cuts. Half an hour after being told our jobs were potentially at risk we were taken into another office and asked to make a giraffe out of paper cups. I grabbed redundancy with both hands as that was about the 4th time in as many years i had been hanging over my head. Does anyone remember when Orange first started and you had to put coloured cones on your desk???? If I remember rightly it was red for a team leader and yellow if you wanted to log out to go to the loo. Sounds like things have got worse!! SS
  • Score: 14

8:30pm Wed 29 Jan 14

Scotchcorner says...

Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself. Scotchcorner
  • Score: -17

8:36pm Wed 29 Jan 14

theartistformallyknownasoutragedofmiltonkeynes says...

Eddie111
Just to add something to this.
A customer can threaten you,swear at you even tell you things they would do to your family and the policy for EE is you cannot release the call. You have to simply sit and listen to the abuse.

Dead right. The management expect an employee to sit there for as long as the abuse lasts, usually from a pillock who has ran up a large bill and doesnt want to pay or some other self inflicted nonsense, then when that person has got off the line 30 seconds later another call comes through and it starts all over again. Then a few days later when they are doing "call coaching" if that still happens, the "team leader" who is usually incapable of doing the job of a CSR admonishes said CSR for not doing enough to help the abusive customer or not showing enough empathy. Then because the abuse lasted into the CSR's scheduled break time they are also marked down because their schedule has not been adhered to. Then the abuser is sent a text asking them how well they rated the service which they obviously say is terrible and the CSR is marked down again. To cap it all the CSR who is probably very good at their job ends up on the dole because their stats were below target.
You really couldnt make it up.
Eddie111 Just to add something to this. A customer can threaten you,swear at you even tell you things they would do to your family and the policy for EE is you cannot release the call. You have to simply sit and listen to the abuse. Dead right. The management expect an employee to sit there for as long as the abuse lasts, usually from a pillock who has ran up a large bill and doesnt want to pay or some other self inflicted nonsense, then when that person has got off the line 30 seconds later another call comes through and it starts all over again. Then a few days later when they are doing "call coaching" if that still happens, the "team leader" who is usually incapable of doing the job of a CSR admonishes said CSR for not doing enough to help the abusive customer or not showing enough empathy. Then because the abuse lasted into the CSR's scheduled break time they are also marked down because their schedule has not been adhered to. Then the abuser is sent a text asking them how well they rated the service which they obviously say is terrible and the CSR is marked down again. To cap it all the CSR who is probably very good at their job ends up on the dole because their stats were below target. You really couldnt make it up. theartistformallyknownasoutragedofmiltonkeynes
  • Score: 28

8:37pm Wed 29 Jan 14

settheworldonfire says...

thevoiceofthevoicele
ss
wrote:
Impracticability wrote:
thevoiceofthevoicele


ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally

My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail

If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?
I MYSELF WILL GO AND TRY FOR EMPLOYMENT AT EE...Expect an undercover job from me.....
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: [quote][p][bold]Impracticability[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.[/p][/quote]I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?[/p][/quote]I MYSELF WILL GO AND TRY FOR EMPLOYMENT AT EE...Expect an undercover job from me..... settheworldonfire
  • Score: 3

8:48pm Wed 29 Jan 14

delboy1977 says...

Most of my freinds and relatives have worked at Orange/EE since the Hutchinson days, for many years i heard tales of how winderful it was ! now all i hear is that they are making it difficult for women with children ! i have two relatives with children who had interviews to ask for the hours they wanted to work, both have been refused ! i also have a freind who after 15 years has been made redundent due to medical issues which dont affect his ability to do the job, i believe he is one of the people taking it to a tribunal. At the end of the day EE has to streamline its buisness, one day the bubble will bust and EE will be just a distant memory so make the most of it while you can, it doesnt matter where you work you will always encounter this kind of problem, many call centres started to look overseas but returned to the UK due to training and language barriers, its only a matter of time until they try again, believe me the like of India etc are putting the infrastructure inplace to have another crack of the whip
Most of my freinds and relatives have worked at Orange/EE since the Hutchinson days, for many years i heard tales of how winderful it was ! now all i hear is that they are making it difficult for women with children ! i have two relatives with children who had interviews to ask for the hours they wanted to work, both have been refused ! i also have a freind who after 15 years has been made redundent due to medical issues which dont affect his ability to do the job, i believe he is one of the people taking it to a tribunal. At the end of the day EE has to streamline its buisness, one day the bubble will bust and EE will be just a distant memory so make the most of it while you can, it doesnt matter where you work you will always encounter this kind of problem, many call centres started to look overseas but returned to the UK due to training and language barriers, its only a matter of time until they try again, believe me the like of India etc are putting the infrastructure inplace to have another crack of the whip delboy1977
  • Score: -1

8:50pm Wed 29 Jan 14

Elan123 says...

Scotchcorner wrote:
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
Scot - This bull sounds very similar. I have had dealings with managers and ops managers at the Darlington site and this is very typical of what they would say, this also very sexist.
[quote][p][bold]Scotchcorner[/bold] wrote: Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.[/p][/quote]Scot - This bull sounds very similar. I have had dealings with managers and ops managers at the Darlington site and this is very typical of what they would say, this also very sexist. Elan123
  • Score: 13

8:52pm Wed 29 Jan 14

cushybutterfield says...

There are some 'pathetic workshy softies' nowadays we now have a 'minority of punters' complaining the ...Quote, 'I am to COLD working outdoors on a**** building site***, and the weather is overcast'. They go onto say that their so called HUMAN RIGHTS are being infringed. What a load of absolute ****pathetic political engineered piffle*****, no wonder our country is in such a state. If you 'sign up to work on a building site, it is a ***fact at life at time you there is a 'fair chance' you will sometimes be COLD. ********************
* SO IS EVERY OTHER OCCUPATION THAT WORKS OUTDOORS and...... 'YES'' the WEATHER DOES CHANGE OVER AN OPEN BUILDING SITE and you have to WORK through most of it. I tell you *****Walt DISNEY has not got a look in, you could just not make this up, it is better than 'Comedy Cuts'. Totally ***Soft as clarts nowadays, totally pathetic, are these '**minority' of 'brainwashed political correct shirkers'. No wonder that some British (Not all of course) so called 'workers' are the 'laughing stock' of the world. . ..A precusor to the famous workshy remark (known and laughed at for years, Europe Wide)... ....Quote******.'Bri
tish Workers..Known for ********always leaning on their shovel remark..... of years ago'*******.No wonder their is shortage of 'new businesses and industry' in apparent 'medevial whinging 'union politically correct brainwashed Darlington'. What an advert for the North East. No wonder most companies set up in the 'south of England' and some people in Darlington and the North East are forever whinging about 'unemployment and 'No-Jobs'.
There are some 'pathetic workshy softies' nowadays we now have a 'minority of punters' complaining the ...Quote, 'I am to COLD working outdoors on a**** building site***, and the weather is overcast'. They go onto say that their so called HUMAN RIGHTS are being infringed. What a load of absolute ****pathetic political engineered piffle*****, no wonder our country is in such a state. If you 'sign up to work on a building site, it is a ***fact at life at time you there is a 'fair chance' you will sometimes be COLD. ******************** * SO IS EVERY OTHER OCCUPATION THAT WORKS OUTDOORS and...... 'YES'' the WEATHER DOES CHANGE OVER AN OPEN BUILDING SITE and you have to WORK through most of it. I tell you *****Walt DISNEY has not got a look in, you could just not make this up, it is better than 'Comedy Cuts'. Totally ***Soft as clarts nowadays, totally pathetic, are these '**minority' of 'brainwashed political correct shirkers'. No wonder that some British (Not all of course) so called 'workers' are the 'laughing stock' of the world. . ..A precusor to the famous workshy remark (known and laughed at for years, Europe Wide)... ....Quote******.'Bri tish Workers..Known for ********always leaning on their shovel remark..... of years ago'*******.No wonder their is shortage of 'new businesses and industry' in apparent 'medevial whinging 'union politically correct brainwashed Darlington'. What an advert for the North East. No wonder most companies set up in the 'south of England' and some people in Darlington and the North East are forever whinging about 'unemployment and 'No-Jobs'. cushybutterfield
  • Score: -16

8:52pm Wed 29 Jan 14

mrsxmas says...

I wish I could find another job that pays £17k because I would. Who gave me permission to go to the loo? If I was better at managing my calls, my adherence to schedule would improve. We should be happy, we have a free coffee machine. We are terrified of getting the flu and beings put on a 'stage' for sickness. It would take very little to get sacked. There is no happiness in there as the management have packed it all away.
I wish I could find another job that pays £17k because I would. Who gave me permission to go to the loo? If I was better at managing my calls, my adherence to schedule would improve. We should be happy, we have a free coffee machine. We are terrified of getting the flu and beings put on a 'stage' for sickness. It would take very little to get sacked. There is no happiness in there as the management have packed it all away. mrsxmas
  • Score: 13

8:55pm Wed 29 Jan 14

Mike the pike says...

cushybutterfield wrote:
There are some 'pathetic workshy softies' nowadays we now have a 'minority of punters' complaining the ...Quote, 'I am to COLD working outdoors on a**** building site***, and the weather is overcast'. They go onto say that their so called HUMAN RIGHTS are being infringed. What a load of absolute ****pathetic political engineered piffle*****, no wonder our country is in such a state. If you 'sign up to work on a building site, it is a ***fact at life at time you there is a 'fair chance' you will sometimes be COLD. ********************

* SO IS EVERY OTHER OCCUPATION THAT WORKS OUTDOORS and...... 'YES'' the WEATHER DOES CHANGE OVER AN OPEN BUILDING SITE and you have to WORK through most of it. I tell you *****Walt DISNEY has not got a look in, you could just not make this up, it is better than 'Comedy Cuts'. Totally ***Soft as clarts nowadays, totally pathetic, are these '**minority' of 'brainwashed political correct shirkers'. No wonder that some British (Not all of course) so called 'workers' are the 'laughing stock' of the world. . ..A precusor to the famous workshy remark (known and laughed at for years, Europe Wide)... ....Quote******.'Bri

tish Workers..Known for ********always leaning on their shovel remark..... of years ago'*******.No wonder their is shortage of 'new businesses and industry' in apparent 'medevial whinging 'union politically correct brainwashed Darlington'. What an advert for the North East. No wonder most companies set up in the 'south of England' and some people in Darlington and the North East are forever whinging about 'unemployment and 'No-Jobs'.
All workers deserve the right to fair treatment as standard.
[quote][p][bold]cushybutterfield[/bold] wrote: There are some 'pathetic workshy softies' nowadays we now have a 'minority of punters' complaining the ...Quote, 'I am to COLD working outdoors on a**** building site***, and the weather is overcast'. They go onto say that their so called HUMAN RIGHTS are being infringed. What a load of absolute ****pathetic political engineered piffle*****, no wonder our country is in such a state. If you 'sign up to work on a building site, it is a ***fact at life at time you there is a 'fair chance' you will sometimes be COLD. ******************** * SO IS EVERY OTHER OCCUPATION THAT WORKS OUTDOORS and...... 'YES'' the WEATHER DOES CHANGE OVER AN OPEN BUILDING SITE and you have to WORK through most of it. I tell you *****Walt DISNEY has not got a look in, you could just not make this up, it is better than 'Comedy Cuts'. Totally ***Soft as clarts nowadays, totally pathetic, are these '**minority' of 'brainwashed political correct shirkers'. No wonder that some British (Not all of course) so called 'workers' are the 'laughing stock' of the world. . ..A precusor to the famous workshy remark (known and laughed at for years, Europe Wide)... ....Quote******.'Bri tish Workers..Known for ********always leaning on their shovel remark..... of years ago'*******.No wonder their is shortage of 'new businesses and industry' in apparent 'medevial whinging 'union politically correct brainwashed Darlington'. What an advert for the North East. No wonder most companies set up in the 'south of England' and some people in Darlington and the North East are forever whinging about 'unemployment and 'No-Jobs'.[/p][/quote]All workers deserve the right to fair treatment as standard. Mike the pike
  • Score: 14

9:06pm Wed 29 Jan 14

MrsTellItHowItIs says...

Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite!
Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite! MrsTellItHowItIs
  • Score: 16

9:10pm Wed 29 Jan 14

thevoiceofthevoiceless says...

Jenny Chapman - could you black shadow my face out I would like to complain about the working practices of the echo and the council through this cull of staff - can I also complain about Cummins poor management practices and the horror stories I hear out of student loans company and the way mowden hall staff were treated with threat of losing jobs

I think that pretty much covers all our major employers for you to completely ruin relationships and make them think twice of investing in our high unemployment town

I hear Cleveland bridge had a complaint he was asked to come in when he was employed to do so - he not impressed
Jenny Chapman - could you black shadow my face out I would like to complain about the working practices of the echo and the council through this cull of staff - can I also complain about Cummins poor management practices and the horror stories I hear out of student loans company and the way mowden hall staff were treated with threat of losing jobs I think that pretty much covers all our major employers for you to completely ruin relationships and make them think twice of investing in our high unemployment town I hear Cleveland bridge had a complaint he was asked to come in when he was employed to do so - he not impressed thevoiceofthevoiceless
  • Score: -9

9:13pm Wed 29 Jan 14

thevoiceofthevoiceless says...

And a customer swore at me in sainsburys when I was serving on the hot food counter for taking too long - this a breach of my human rights and I wish to complain to the CEO of sainsburys immediately
And a customer swore at me in sainsburys when I was serving on the hot food counter for taking too long - this a breach of my human rights and I wish to complain to the CEO of sainsburys immediately thevoiceofthevoiceless
  • Score: -14

9:14pm Wed 29 Jan 14

thevoiceofthevoiceless says...

And the noise in our unbuilt cinema complex is hurting my ears and I am asked to serve popcorn in the aisles where it is quite dark - please leak a story to the press about Vue cinema immediately
And the noise in our unbuilt cinema complex is hurting my ears and I am asked to serve popcorn in the aisles where it is quite dark - please leak a story to the press about Vue cinema immediately thevoiceofthevoiceless
  • Score: -13

9:17pm Wed 29 Jan 14

thevoiceofthevoiceless says...

I also requested to work evenings in the nursery of west park but it was refused - I am going on the sick at once this is not flexible to me as I like watch Jeremy Kyle during the day
I also requested to work evenings in the nursery of west park but it was refused - I am going on the sick at once this is not flexible to me as I like watch Jeremy Kyle during the day thevoiceofthevoiceless
  • Score: -16

9:20pm Wed 29 Jan 14

MrsTellItHowItIs says...

thevoiceofthevoicele
ss
wrote:
Impracticability wrote:
thevoiceofthevoicele


ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally

My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail

If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?
What makes you think they don't have evidence? If the echo were to print the evidence then it would be linked back to the employee and they would lose their job!! Think about it! Do you really think that the Echo and the MP's involvement and meetings in London would be all around a couple of moaning staff?! (and just look at all the comments already from many current and ex employees) I think this paints a bigger picture. Why you have such an opinion on something that is not affecting you, is quite amusing - considering you run a business - it cant be very successful or busy if you have this much time on your hands!
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: [quote][p][bold]Impracticability[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.[/p][/quote]I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?[/p][/quote]What makes you think they don't have evidence? If the echo were to print the evidence then it would be linked back to the employee and they would lose their job!! Think about it! Do you really think that the Echo and the MP's involvement and meetings in London would be all around a couple of moaning staff?! (and just look at all the comments already from many current and ex employees) I think this paints a bigger picture. Why you have such an opinion on something that is not affecting you, is quite amusing - considering you run a business - it cant be very successful or busy if you have this much time on your hands! MrsTellItHowItIs
  • Score: 16

9:35pm Wed 29 Jan 14

thevoiceofthevoiceless says...

Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time
Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time thevoiceofthevoiceless
  • Score: -6

9:38pm Wed 29 Jan 14

Mike the pike says...

thevoiceofthevoicele
ss
wrote:
Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time
This doesn't seem to be about trivial whinges to me but far deeper rooted. Maybe you shouldn't be so scathing if you don't know the full facts or haven't seen the evidence
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time[/p][/quote]This doesn't seem to be about trivial whinges to me but far deeper rooted. Maybe you shouldn't be so scathing if you don't know the full facts or haven't seen the evidence Mike the pike
  • Score: 14

9:51pm Wed 29 Jan 14

Scotchcorner says...

MrsTellItHowItIs wrote:
Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite!
Oh dear Mrs T, and also Elan 123, you need to read the thread before accusing me of sexism. Read it again and you will see there is no mention of gender in my thread. I feel for the members of staff, both male and female left behind when all these part-timers rush off to the school gates at 3pm as if its some kind of God given right! As for your post Mrs T, employers have no lawful obligation to accommodate flexible working for anyone other than maternity and paternity leave. As for the rest of your post, nothing short of ridiculous.
[quote][p][bold]MrsTellItHowItIs[/bold] wrote: Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite![/p][/quote]Oh dear Mrs T, and also Elan 123, you need to read the thread before accusing me of sexism. Read it again and you will see there is no mention of gender in my thread. I feel for the members of staff, both male and female left behind when all these part-timers rush off to the school gates at 3pm as if its some kind of God given right! As for your post Mrs T, employers have no lawful obligation to accommodate flexible working for anyone other than maternity and paternity leave. As for the rest of your post, nothing short of ridiculous. Scotchcorner
  • Score: -4

10:05pm Wed 29 Jan 14

Elan123 says...

Scotchcorner wrote:
MrsTellItHowItIs wrote:
Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite!
Oh dear Mrs T, and also Elan 123, you need to read the thread before accusing me of sexism. Read it again and you will see there is no mention of gender in my thread. I feel for the members of staff, both male and female left behind when all these part-timers rush off to the school gates at 3pm as if its some kind of God given right! As for your post Mrs T, employers have no lawful obligation to accommodate flexible working for anyone other than maternity and paternity leave. As for the rest of your post, nothing short of ridiculous.
Stand up in a tribunal court and make those statements and see where it gets you as an employer. You make those comments at work no matter who you work for then HR would also sack you.
[quote][p][bold]Scotchcorner[/bold] wrote: [quote][p][bold]MrsTellItHowItIs[/bold] wrote: Scotchcorner - im not even going to give you the benefit of re quoting that ridiculous comment. You are obviously a very NARROW MINDED, SEXIST man! We are in 2014 - not 1954. Have you heard of equal rights - Woman and men with children have every right to be able to work and employers have to accommodate this - there are laws and protection for Sex Discrimination and Flexible working for a reason!! I bet you are also very quick to slate parents who choose to pop out kid after kid, so that they can sit at home and claim benefits as they are too lazy to work??! Or are you one of those parents?! What a hypocrite![/p][/quote]Oh dear Mrs T, and also Elan 123, you need to read the thread before accusing me of sexism. Read it again and you will see there is no mention of gender in my thread. I feel for the members of staff, both male and female left behind when all these part-timers rush off to the school gates at 3pm as if its some kind of God given right! As for your post Mrs T, employers have no lawful obligation to accommodate flexible working for anyone other than maternity and paternity leave. As for the rest of your post, nothing short of ridiculous.[/p][/quote]Stand up in a tribunal court and make those statements and see where it gets you as an employer. You make those comments at work no matter who you work for then HR would also sack you. Elan123
  • Score: 1

10:14pm Wed 29 Jan 14

RichToryTwats says...

thevoiceofthevoicele
ss
wrote:
Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time
EE wont be moving out of Darlington anytimne soon, even if they could do it now the cost of relocation would be too much for them. ALso they need the site where it is at the moment as MSC centre is onsite and runs most of the country's masts.
Shutting down the centre there and relocating would be financial suicide.
They would need a least 3/4 years planning from now just to put everything in to place before they could relocate.
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: Just don't like the way our MP and the echo have gone about this story compared to what is going on at the echo now and has been going on at the council since 2008 it is just unbalanced reporting - I fear for the future of this town in have lived in for 40 odd years and annoying I'm guessing our largest employer is not the way - I saw what happend to people when rothmans closed and also remember when north road shops closed - this town and it's people was crippled economically for a long time[/p][/quote]EE wont be moving out of Darlington anytimne soon, even if they could do it now the cost of relocation would be too much for them. ALso they need the site where it is at the moment as MSC centre is onsite and runs most of the country's masts. Shutting down the centre there and relocating would be financial suicide. They would need a least 3/4 years planning from now just to put everything in to place before they could relocate. RichToryTwats
  • Score: 6

11:19pm Wed 29 Jan 14

maclaren says...

Scotchcorner wrote:
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages.
[quote][p][bold]Scotchcorner[/bold] wrote: Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.[/p][/quote]If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages. maclaren
  • Score: 4

11:19pm Wed 29 Jan 14

Thor67 says...

I worked at Orange (as it was then) for nearly 8 years, and I have to say that I agree with the way they treat people. I was told on several occasions, when questioning something, that "There are plenty of people willing to fill that seat so I suggest that you back down and forget about it".
Also, I was ill ONCE in 8 years .. I cracked a tooth but went into work the next day. I took ill as an infection took hold. I told the Team Leader (who spent all day wandering round with a piece of paper in his hand) that I needed to go home, only to be met with "I can't let you go home, we are busy". When I said I was going, I was told that it would be taken out of my holiday allowance and that if I argued the point I would be on a disciplinary - great way to instil loyalty!!
They are a poor company to work for, and the pay in some departments is atrocious. When I left a few years ago, my pay jumped by almost 50%.
No, I don't miss the place at all and if anything, it sounds like it is a lot worse now that it used to be.
I worked at Orange (as it was then) for nearly 8 years, and I have to say that I agree with the way they treat people. I was told on several occasions, when questioning something, that "There are plenty of people willing to fill that seat so I suggest that you back down and forget about it". Also, I was ill ONCE in 8 years .. I cracked a tooth but went into work the next day. I took ill as an infection took hold. I told the Team Leader (who spent all day wandering round with a piece of paper in his hand) that I needed to go home, only to be met with "I can't let you go home, we are busy". When I said I was going, I was told that it would be taken out of my holiday allowance and that if I argued the point I would be on a disciplinary - great way to instil loyalty!! They are a poor company to work for, and the pay in some departments is atrocious. When I left a few years ago, my pay jumped by almost 50%. No, I don't miss the place at all and if anything, it sounds like it is a lot worse now that it used to be. Thor67
  • Score: 11

11:55pm Wed 29 Jan 14

justice4uandme says...

I worked at Orange for 7 years. I left on a compromise agreement with a 5 figure sum, and know my case is the tip of the iceberg. Orange / EE simply buys silence to hide their horrendous practices which have gone on for years, so that hard factual supporting evidence does not appear in the press.

Orange / EE is discriminatory towards people who suffer mental ill health, and a variety of the line managers / supervisors / managers / HR staff in my time simply weren't suitable for the position they were in and directly discriminated against me.
I worked at Orange for 7 years. I left on a compromise agreement with a 5 figure sum, and know my case is the tip of the iceberg. Orange / EE simply buys silence to hide their horrendous practices which have gone on for years, so that hard factual supporting evidence does not appear in the press. Orange / EE is discriminatory towards people who suffer mental ill health, and a variety of the line managers / supervisors / managers / HR staff in my time simply weren't suitable for the position they were in and directly discriminated against me. justice4uandme
  • Score: 13

12:31am Thu 30 Jan 14

sarahmc54 says...

To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!!
To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!! sarahmc54
  • Score: 16

6:55am Thu 30 Jan 14

Jackaranda says...

sarahmc54 wrote:
To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!!
Yes, and if you read your contract they may just be right, you have no right to slag your employer off, you do have a right of course to hand your notice in!!
[quote][p][bold]sarahmc54[/bold] wrote: To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!![/p][/quote]Yes, and if you read your contract they may just be right, you have no right to slag your employer off, you do have a right of course to hand your notice in!! Jackaranda
  • Score: -8

7:09am Thu 30 Jan 14

Jackaranda says...

Scotchcorner wrote:
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
Well said Scotchy, but the problem we now have in this country is the single parents rights, "Am a single parent tha knars, I want a coonsil hoose next ti me mutha, Am a single parent tha knars and a want a job where a can **** an gan when a want", and housing associations and employers kowtow to them instead of telling them to p*** off!!
[quote][p][bold]Scotchcorner[/bold] wrote: Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.[/p][/quote]Well said Scotchy, but the problem we now have in this country is the single parents rights, "Am a single parent tha knars, I want a coonsil hoose next ti me mutha, Am a single parent tha knars and a want a job where a can **** an gan when a want", and housing associations and employers kowtow to them instead of telling them to p*** off!! Jackaranda
  • Score: -2

9:48am Thu 30 Jan 14

bullEEs says...

The net is closing in for you guys and girls at the top in darlo:) I'd be watching your backs.i know you are all trying to cover your tracks now but you will fail.The truth will come out.
The net is closing in for you guys and girls at the top in darlo:) I'd be watching your backs.i know you are all trying to cover your tracks now but you will fail.The truth will come out. bullEEs
  • Score: 9

10:42am Thu 30 Jan 14

MartinMo says...

So an employer has a position he wants to fill, he sets out working hours, expectations, salary, job description and rules. If you are not happy with any of the above or qualified to do the job then don't apply.

I saw an advert for a British Airways Pilot, the salary was excellent so I applied for the position, changed my CV a little and after several interviews I got the job. How dare they though expect me to fly a plane when I dont have a pilot's license and have no clue as to even start the engine, I wish to complain about unfair dismissal.

I know the above is a little extreme (and not true) but when I read this all I can see is a bunch of complaints from people not wanting to do the job they took and are paid to do. If managers beat you with large sticks and whips which was not pre-mentioned in the job description (will receive extreme beatings for not achieving goals) then and only then would your complaints hold any grounds.

They are plenty of people out there who will take your position for less money so be carefull where you tread. If I hired you to do a job and you started complaining about the expectations you would be replaced in a flash.
So an employer has a position he wants to fill, he sets out working hours, expectations, salary, job description and rules. If you are not happy with any of the above or qualified to do the job then don't apply. I saw an advert for a British Airways Pilot, the salary was excellent so I applied for the position, changed my CV a little and after several interviews I got the job. How dare they though expect me to fly a plane when I dont have a pilot's license and have no clue as to even start the engine, I wish to complain about unfair dismissal. I know the above is a little extreme (and not true) but when I read this all I can see is a bunch of complaints from people not wanting to do the job they took and are paid to do. If managers beat you with large sticks and whips which was not pre-mentioned in the job description (will receive extreme beatings for not achieving goals) then and only then would your complaints hold any grounds. They are plenty of people out there who will take your position for less money so be carefull where you tread. If I hired you to do a job and you started complaining about the expectations you would be replaced in a flash. MartinMo
  • Score: -8

11:15am Thu 30 Jan 14

Aristotles voice says...

thevoiceofthevoicele
ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks. Aristotles voice
  • Score: 11

11:49am Thu 30 Jan 14

MartinMo says...

Aristotles voice wrote:
thevoiceofthevoicele

ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.
Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.
[quote][p][bold]Aristotles voice[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.[/p][/quote]Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot. MartinMo
  • Score: -9

11:55am Thu 30 Jan 14

MartinMo says...

Jackaranda wrote:
sarahmc54 wrote:
To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!!
Yes, and if you read your contract they may just be right, you have no right to slag your employer off, you do have a right of course to hand your notice in!!
Personally I would not give them the chance to quit because they would work a notice period, I would sack them on the spot for breach of contract as most employment contracts have something written in preventing employees doing this.
Which they appently read and signed in agreement.
[quote][p][bold]Jackaranda[/bold] wrote: [quote][p][bold]sarahmc54[/bold] wrote: To add insult to injury we were warned today that any employee caught discussing, sharing or commenting on this article, or the other one, would face disciplinary action, you just couldn't make it up!![/p][/quote]Yes, and if you read your contract they may just be right, you have no right to slag your employer off, you do have a right of course to hand your notice in!![/p][/quote]Personally I would not give them the chance to quit because they would work a notice period, I would sack them on the spot for breach of contract as most employment contracts have something written in preventing employees doing this. Which they appently read and signed in agreement. MartinMo
  • Score: -8

12:04pm Thu 30 Jan 14

MartinMo says...

maclaren wrote:
Scotchcorner wrote:
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages.
There is, it's called Child Tax Credit, but once again this country has it backwards, you can only claim it if you don't work. An employer is not responsible for your kids but if the government want you to work and have kids for the future of the community then surely any assistance should come from them.

You applied for a job based on your skills, the job description and salary then complain about the companie after the hired you, how lame.
[quote][p][bold]maclaren[/bold] wrote: [quote][p][bold]Scotchcorner[/bold] wrote: Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.[/p][/quote]If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages.[/p][/quote]There is, it's called Child Tax Credit, but once again this country has it backwards, you can only claim it if you don't work. An employer is not responsible for your kids but if the government want you to work and have kids for the future of the community then surely any assistance should come from them. You applied for a job based on your skills, the job description and salary then complain about the companie after the hired you, how lame. MartinMo
  • Score: -4

2:12pm Thu 30 Jan 14

Mike the pike says...

Mike the pike wrote:
It's about time people spoke out as too many are scared to. Staff satisfaction surveys are no good as a measure when managers are under pressure to persuade their people to score favourably as a negative result directly impacts there own appraisal score. Take that pressure away and I'm sure you would see a far more realistic result.
Well apparently the scores are rising so it's all being brushed aside! Please refer to my earlier comment. Surveys are not a true reflection when people are pressured into scoring highly.
[quote][p][bold]Mike the pike[/bold] wrote: It's about time people spoke out as too many are scared to. Staff satisfaction surveys are no good as a measure when managers are under pressure to persuade their people to score favourably as a negative result directly impacts there own appraisal score. Take that pressure away and I'm sure you would see a far more realistic result.[/p][/quote]Well apparently the scores are rising so it's all being brushed aside! Please refer to my earlier comment. Surveys are not a true reflection when people are pressured into scoring highly. Mike the pike
  • Score: 7

2:54pm Thu 30 Jan 14

RichToryTwats says...

Voice-of-reality wrote:
Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country.
I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess.
This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment.
People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality.
You can tell you don't work for EE saying call centre people have no skills in downright stupid and based on no information at all.
There are people who have been managers at banks who have come to work with EE and are amazed at how highly skilled this people are get a job there try it, bet you wouldn't even get through the interview stage. lol

There is numerous amounts to learn in this job and are now dealing with 3 networks instead of one they have to learn talk plans, fill in forms make their own personal plans to say this is not a skilled job is an insult to anyone who works at EE and you wouldn't last a week in this job due to there being so much to learn.

Think before you type without any facts on the job whatsoever, its a wonder your employed at all with this wishy washy claptrap you have posted.
[quote][p][bold]Voice-of-reality[/bold] wrote: Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country. I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess. This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment. People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality.[/p][/quote]You can tell you don't work for EE saying call centre people have no skills in downright stupid and based on no information at all. There are people who have been managers at banks who have come to work with EE and are amazed at how highly skilled this people are get a job there try it, bet you wouldn't even get through the interview stage. lol There is numerous amounts to learn in this job and are now dealing with 3 networks instead of one they have to learn talk plans, fill in forms make their own personal plans to say this is not a skilled job is an insult to anyone who works at EE and you wouldn't last a week in this job due to there being so much to learn. Think before you type without any facts on the job whatsoever, its a wonder your employed at all with this wishy washy claptrap you have posted. RichToryTwats
  • Score: 8

3:01pm Thu 30 Jan 14

RichToryTwats says...

RichToryTwats wrote:
Voice-of-reality wrote:
Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country.
I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess.
This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment.
People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality.
You can tell you don't work for EE saying call centre people have no skills in downright stupid and based on no information at all.
There are people who have been managers at banks who have come to work with EE and are amazed at how highly skilled this people are get a job there try it, bet you wouldn't even get through the interview stage. lol

There is numerous amounts to learn in this job and are now dealing with 3 networks instead of one they have to learn talk plans, fill in forms make their own personal plans to say this is not a skilled job is an insult to anyone who works at EE and you wouldn't last a week in this job due to there being so much to learn.

Think before you type without any facts on the job whatsoever, its a wonder your employed at all with this wishy washy claptrap you have posted.
Also do you think they just employ people and say there you go sit on the phone get on with, EE pay a lot of money to get these people trained so saying they are easily replaceable is another baseless fact you have made up.
They have to be fully trained before they go on the phone and EE reject thousands of applicants before picking the best people. They get interviewed then go through 5 days training for 2/3 weeks depend on which department they are in, yup they are lowest of the low skilled workers. Ill informed people really shut keep their nose out of things they know nothing about.
[quote][p][bold]RichToryTwats[/bold] wrote: [quote][p][bold]Voice-of-reality[/bold] wrote: Throughout time the lowest ranks of workers have been referred to as 'cannon fodder' - they serve a useful purpose - but they are, whether we like it or not, easily replaced. The key set of skills they possess being, relatively, not difficult to replace. The phrase may be a little loaded - but lower paid positions can generally be refilled - such is the appaling nature of much of the eductation attainment level in the country. I would not discard people as a piece of garbage - however, in the present economic climate the reality is that if you are a lowly minion and you possess skills that make you easily replaceable - you can be, ahem, easily replaced. The same is generally not true of the higher positions within firms which require a more advanced set of skills - which fewer possess. This country is not a diverse leader (I wish it were). It once was - it is now, primarily as a consequence of the curse of socialism, a reasonably successful player in the gloabl economy. Prior to 1997 we were, as a nation, at the cutting edge of broadband etc for instance - we now, in download speeds - lag many years begind due to under-investment. People do have rights - you are quite correct - and companies also have rights and expectations - to employ the best possible staff and increase their market share. views that are corner stones of globalisation - and certainly not part of a 'village' mentality.[/p][/quote]You can tell you don't work for EE saying call centre people have no skills in downright stupid and based on no information at all. There are people who have been managers at banks who have come to work with EE and are amazed at how highly skilled this people are get a job there try it, bet you wouldn't even get through the interview stage. lol There is numerous amounts to learn in this job and are now dealing with 3 networks instead of one they have to learn talk plans, fill in forms make their own personal plans to say this is not a skilled job is an insult to anyone who works at EE and you wouldn't last a week in this job due to there being so much to learn. Think before you type without any facts on the job whatsoever, its a wonder your employed at all with this wishy washy claptrap you have posted.[/p][/quote]Also do you think they just employ people and say there you go sit on the phone get on with, EE pay a lot of money to get these people trained so saying they are easily replaceable is another baseless fact you have made up. They have to be fully trained before they go on the phone and EE reject thousands of applicants before picking the best people. They get interviewed then go through 5 days training for 2/3 weeks depend on which department they are in, yup they are lowest of the low skilled workers. Ill informed people really shut keep their nose out of things they know nothing about. RichToryTwats
  • Score: 5

3:03pm Thu 30 Jan 14

RichToryTwats says...

MartinMo wrote:
Aristotles voice wrote:
thevoiceofthevoicele


ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.
Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.
Read my post MartinNonothing
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]Aristotles voice[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.[/p][/quote]Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.[/p][/quote]Read my post MartinNonothing RichToryTwats
  • Score: 2

3:17pm Thu 30 Jan 14

RichToryTwats says...

RichToryTwats wrote:
MartinMo wrote:
Aristotles voice wrote:
thevoiceofthevoicele



ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.
Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.
Read my post MartinNonothing
Also do you think they just employ people and say there you go sit on the phone get on with, EE pay a lot of money to get these people trained so saying they are easily replaceable is another baseless fact you have made up.
They have to be fully trained before they go on the phone and EE reject thousands of applicants before picking the best people. They get interviewed then go through 5 days training for 2/3 weeks depend on which department they are in, yup they are lowest of the low skilled workers. Ill informed people really shut keep their nose out of things they know nothing about.
[quote][p][bold]RichToryTwats[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]Aristotles voice[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.[/p][/quote]Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.[/p][/quote]Read my post MartinNonothing[/p][/quote]Also do you think they just employ people and say there you go sit on the phone get on with, EE pay a lot of money to get these people trained so saying they are easily replaceable is another baseless fact you have made up. They have to be fully trained before they go on the phone and EE reject thousands of applicants before picking the best people. They get interviewed then go through 5 days training for 2/3 weeks depend on which department they are in, yup they are lowest of the low skilled workers. Ill informed people really shut keep their nose out of things they know nothing about. RichToryTwats
  • Score: 1

3:40pm Thu 30 Jan 14

MartinMo says...

You either work there yourself and want to attempt to big up your own skills.

Its a call centre............I live in Darlo and have been sent job descriptions from recruiters for that very company, but having looked at the job description/salary and the required skills (being able to lift and speak on a phone) I opted out for something a little higher level. The only thing call centre 1st line support operators are trained in is what to say to customers and to try and a customer call into a company sales pitch.

When I say you are easily replacable it is not just aimed at EE employees, do you think for one moment I think that I am secure in my job, that I am the only one with my skills...........I can garuntee I would be replaced if they found someone able to do the same tasks but willing to do it for less.
You either work there yourself and want to attempt to big up your own skills. Its a call centre............I live in Darlo and have been sent job descriptions from recruiters for that very company, but having looked at the job description/salary and the required skills (being able to lift and speak on a phone) I opted out for something a little higher level. The only thing call centre 1st line support operators are trained in is what to say to customers and to try and a customer call into a company sales pitch. When I say you are easily replacable it is not just aimed at EE employees, do you think for one moment I think that I am secure in my job, that I am the only one with my skills...........I can garuntee I would be replaced if they found someone able to do the same tasks but willing to do it for less. MartinMo
  • Score: -6

4:08pm Thu 30 Jan 14

cushybutterfield says...

In **1988 whist at work, I was hit over head repeatedly with a 'wet lettuce' leaf' and called 'skinny'. As my 'liberal europeoan and british backed Human rights' were abused because of my 'hurt feelings' which have 'just surfaced recently' I have had 'repeated flashbacks and nigtmares hearing the repeated 'swiss of the lettuce leaf'on my head and the 'tiny water droplets' that cascaded down my neck' from the leaf'.. A few years later the 'cold winter of1994' I had a *outdoor gardening job and unfortuantely I was only given ' one glove' instead of two, can I therefore 'claim backdated compensation as my 'health and safety rights' were infringed and ignored, my 'uncovered hand' was cold and numb for a 'least a minute . In 1999 at 3.OOp.m., I went to the toilet ***at work and there was no avaiable toilet paper, at the same time (you have to really *****imagine this because *****it has happened to many of us males. I was upset and taken aback there was no 'hanging peg' on the toilet door for my jacket. I then noticed that the toilet floor had not been moppd for at least two hours and appeared wet and smellie. With 'cunning dexterity' I gripped the..... 'hanging label'.... of my new jacket and *****clenched it *******between my teeth.**** As a sat on the toilet bowl at this point my jacket was ** staring me in the face and **dangling between my legs. I then ***laughed aloud''', as I have ***a great sense of humour however ' my teeth' have never be the same again having to deal with 'complicated manovoure' so long ago. Will I ?........ therefore have a *claim against my former employees for (1) Lack of Toilet paper (Health and safety), there was none in the toilet.. (2) 'Twisted and buckled Teeth as a result of the '***weight of my coat hanging on my teeth. , therefore resulting***twisted and **strained teeth because the abscene of any ***fixed coat hanger*** on the toilet door........Any senseible suggestions will be certainly taken nto consideration.
In **1988 whist at work, I was hit over head repeatedly with a 'wet lettuce' leaf' and called 'skinny'. As my 'liberal europeoan and british backed Human rights' were abused because of my 'hurt feelings' which have 'just surfaced recently' I have had 'repeated flashbacks and nigtmares hearing the repeated 'swiss of the lettuce leaf'on my head and the 'tiny water droplets' that cascaded down my neck' from the leaf'.. A few years later the 'cold winter of1994' I had a *outdoor gardening job and unfortuantely I was only given ' one glove' instead of two, can I therefore 'claim backdated compensation as my 'health and safety rights' were infringed and ignored, my 'uncovered hand' was cold and numb for a 'least a minute . In 1999 at 3.OOp.m., I went to the toilet ***at work and there was no avaiable toilet paper, at the same time (you have to really *****imagine this because *****it has happened to many of us males. I was upset and taken aback there was no 'hanging peg' on the toilet door for my jacket. I then noticed that the toilet floor had not been moppd for at least two hours and appeared wet and smellie. With 'cunning dexterity' I gripped the..... 'hanging label'.... of my new jacket and *****clenched it *******between my teeth.**** As a sat on the toilet bowl at this point my jacket was ** staring me in the face and **dangling between my legs. I then ***laughed aloud''', as I have ***a great sense of humour however ' my teeth' have never be the same again having to deal with 'complicated manovoure' so long ago. Will I ?........ therefore have a *claim against my former employees for (1) Lack of Toilet paper (Health and safety), there was none in the toilet.. (2) 'Twisted and buckled Teeth as a result of the '***weight of my coat hanging on my teeth. , therefore resulting***twisted and **strained teeth because the abscene of any ***fixed coat hanger*** on the toilet door........Any senseible suggestions will be certainly taken nto consideration. cushybutterfield
  • Score: -5

5:50pm Thu 30 Jan 14

maclaren says...

MartinMo wrote:
maclaren wrote:
Scotchcorner wrote:
Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.
If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages.
There is, it's called Child Tax Credit, but once again this country has it backwards, you can only claim it if you don't work. An employer is not responsible for your kids but if the government want you to work and have kids for the future of the community then surely any assistance should come from them.

You applied for a job based on your skills, the job description and salary then complain about the companie after the hired you, how lame.
No martinmo your missing the point why should the taxpayer foot the bill via tax credits everyone has a right to work why should they be discriminated against because they have children, employers cannot discriminate against disabled people so why is it they can discriminate against people with children it's not right and like I said before if nobody had children the world would end , lots of people with children can work if given the chance and it's the responsibility of the employer to give them that chance not the taxpayer I know of many cases where thousands and thousands of pounds are spent by companies providing facilities for disabled employees which are never used so why is it any different for employees with children it's not the taxpayers responsibility it's the employers and no I don't have young children but I do see double standards here
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]maclaren[/bold] wrote: [quote][p][bold]Scotchcorner[/bold] wrote: Jenny Chapman would be better off campaigning for workers rights in the Indian sub-continent than the grumblings of a tiny minority of employees in one, if not the biggest employer in her constituency. As for those perceived grievances, particularly those wishing to work round their family commitments, having children is your decision and yours alone. They are your responsibility, not your employers and if you cannot manage both then get out and get a job elsewhere or stay at home. Why should your employer and your fellow employees have to compromise because you need to drop off and pick up little 'Primrose' and 'Alfie' from their nursery or school. No doubt you will need time off/early starts or finishes for sports days, school plays etc without a second thought for everyone else left behind to take up the slack. Be warned, next time EE are looking at cost cutting, staff reductions or downsizing, Ms Chapmans knee jerk reaction to this 'storm in a teacup' may come back to haunt not just all the staff at EE, but invariably the whole town itself.[/p][/quote]If people did,nt have children the world would end and any modern civilised society should put procedures in place to allow parents to work and support their family financially so scotchcorner your comment belongs in the dark ages.[/p][/quote]There is, it's called Child Tax Credit, but once again this country has it backwards, you can only claim it if you don't work. An employer is not responsible for your kids but if the government want you to work and have kids for the future of the community then surely any assistance should come from them. You applied for a job based on your skills, the job description and salary then complain about the companie after the hired you, how lame.[/p][/quote]No martinmo your missing the point why should the taxpayer foot the bill via tax credits everyone has a right to work why should they be discriminated against because they have children, employers cannot discriminate against disabled people so why is it they can discriminate against people with children it's not right and like I said before if nobody had children the world would end , lots of people with children can work if given the chance and it's the responsibility of the employer to give them that chance not the taxpayer I know of many cases where thousands and thousands of pounds are spent by companies providing facilities for disabled employees which are never used so why is it any different for employees with children it's not the taxpayers responsibility it's the employers and no I don't have young children but I do see double standards here maclaren
  • Score: 1

8:43pm Thu 30 Jan 14

cushybutterfield says...

Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site. Are they for real ?. Do they live on the same planet ?.....as most as the human race. Constant whinging, moaning, groaning about what they lack or have not got, or the 'system', The truth is 'nine out of ten' have never had it so good, have never experieneced real hardship, have never really been 'anywhere or done anything' really positive for their country Britain. Always whinging what they have NOT got, always on about what they want to ***TAKE out of life but never putting anything IN. Give us all abreak change your bias political nonesense record or failing that just emigrate, thats if you have the guts to.
Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site. Are they for real ?. Do they live on the same planet ?.....as most as the human race. Constant whinging, moaning, groaning about what they lack or have not got, or the 'system', The truth is 'nine out of ten' have never had it so good, have never experieneced real hardship, have never really been 'anywhere or done anything' really positive for their country Britain. Always whinging what they have NOT got, always on about what they want to ***TAKE out of life but never putting anything IN. Give us all abreak change your bias political nonesense record or failing that just emigrate, thats if you have the guts to. cushybutterfield
  • Score: -7

10:16pm Thu 30 Jan 14

RichToryTwats says...

MartinMo wrote:
You either work there yourself and want to attempt to big up your own skills.

Its a call centre............I live in Darlo and have been sent job descriptions from recruiters for that very company, but having looked at the job description/salary and the required skills (being able to lift and speak on a phone) I opted out for something a little higher level. The only thing call centre 1st line support operators are trained in is what to say to customers and to try and a customer call into a company sales pitch.

When I say you are easily replacable it is not just aimed at EE employees, do you think for one moment I think that I am secure in my job, that I am the only one with my skills...........I can garuntee I would be replaced if they found someone able to do the same tasks but willing to do it for less.
Hahaha very funny and yes I do work there, more baseless facts by the way you are discriminating people who work in any sales or customer service job.
So anyone who works facing customers whether on the phone or not are unskilled layabouts who know nothing, and by the way I was trained from when I was 16 as a skilled bricklayer and have worked at EE because there is no work in the local areas.
Bricklayer is much easier then having to work in call centre I can tell you that, what business do you run that says you cant hire call centre staff, brain surgeons are us.
Most people who work at the call centre on on at least 14K+ so the salary is not too shabby, I'm closer to 20K where can you get that type of salary these days in the current climate.
Its a great job with prospects of going higher but people like you belittle even though you have never had first hand experience of the work.
Come on tell us what kind of work you do that is so amazing, you must have no staff because of the high skilled level you are asking for. lol
[quote][p][bold]MartinMo[/bold] wrote: You either work there yourself and want to attempt to big up your own skills. Its a call centre............I live in Darlo and have been sent job descriptions from recruiters for that very company, but having looked at the job description/salary and the required skills (being able to lift and speak on a phone) I opted out for something a little higher level. The only thing call centre 1st line support operators are trained in is what to say to customers and to try and a customer call into a company sales pitch. When I say you are easily replacable it is not just aimed at EE employees, do you think for one moment I think that I am secure in my job, that I am the only one with my skills...........I can garuntee I would be replaced if they found someone able to do the same tasks but willing to do it for less.[/p][/quote]Hahaha very funny and yes I do work there, more baseless facts by the way you are discriminating people who work in any sales or customer service job. So anyone who works facing customers whether on the phone or not are unskilled layabouts who know nothing, and by the way I was trained from when I was 16 as a skilled bricklayer and have worked at EE because there is no work in the local areas. Bricklayer is much easier then having to work in call centre I can tell you that, what business do you run that says you cant hire call centre staff, brain surgeons are us. Most people who work at the call centre on on at least 14K+ so the salary is not too shabby, I'm closer to 20K where can you get that type of salary these days in the current climate. Its a great job with prospects of going higher but people like you belittle even though you have never had first hand experience of the work. Come on tell us what kind of work you do that is so amazing, you must have no staff because of the high skilled level you are asking for. lol RichToryTwats
  • Score: 4

10:22pm Thu 30 Jan 14

annoyedvoice1 says...

hmmm...

1) It would cost millions of pounds to relocate a call centre and take years in logistical planning. Also, do you really think that just the people of Darlington will complain about poor work conditions? Oh no wait... we have already answered that one... when a town becomes unhappy a business is just going to keep on up-routing the call centre, instead of spending a few thousand fixing the one they have.

2) poor journalism with no facts... I can see at least 2 facts in this article, along with many quotes from actual people, as well as workers regulations. You can not statistically measure an unhappy work force properly without reviewing exit interviews... which i am sure EE will be holding close to their chests.

3) working hours.... these people are not whinging because they have to work, they are whinging becaause their hours are either being changed, or having pressure put on them to work different hours, as well as unreasonable part time hours being offered. Back in the stone age where apparently a lot of you are from, only the man of the household was the breadwinner. These days BOTH parents have to work to support the household, hence the introduction of flexible working hours by the Government. And on the issue of single parents... back in he stone age a man stayed with the woman of his children no matter what... but times move on and these people still have to support their families!

4) Working in a call centre is in fact a low level job requiring no qualifications. However, to last longer than 3 month you must hit stringent targets, which believe it or not it pretty difficult and stressful. Yews they can hire anyone to fill seats, but the fact is the legacy staff are the best at their jobs and are being managed out.

As you have probably guessed I am an ex-employee and hae witnessed and been subject to horrific treatment in there. I was convinced by managers that there was nothing else out there for me so like it or lump it. Ifinally grew a backbone and am now in a decent job, where it is ok to take an hour off to go to the dentist without having to take a holiday, or be put on a stage. And where if my manager spoke to me the way I was spoken to in there, there would be severe consequences for it. I still can't get myself out of the habit of being glued to my seat, worried to go to the toilet or go and put an orange peel in the bin. My manager has to ask me to clear my desk... all because for years I was too terrified to walk more than a metre away from my desk with a headset glued to me! I understand call centres require adherence to function properly and see a high level of production, but is going too far when you are scared to use the loo. I was provided with Occ Health breaks, but my manager denied them! There are a whole list of things I could go into, but I will leave it at that. And a word of advice toany other employee: you are worth more and you will find other jobs. Don't put up with it and look about for what is out there. Salaries are going up in other call centres etc you don't need to stay there!
hmmm... 1) It would cost millions of pounds to relocate a call centre and take years in logistical planning. Also, do you really think that just the people of Darlington will complain about poor work conditions? Oh no wait... we have already answered that one... when a town becomes unhappy a business is just going to keep on up-routing the call centre, instead of spending a few thousand fixing the one they have. 2) poor journalism with no facts... I can see at least 2 facts in this article, along with many quotes from actual people, as well as workers regulations. You can not statistically measure an unhappy work force properly without reviewing exit interviews... which i am sure EE will be holding close to their chests. 3) working hours.... these people are not whinging because they have to work, they are whinging becaause their hours are either being changed, or having pressure put on them to work different hours, as well as unreasonable part time hours being offered. Back in the stone age where apparently a lot of you are from, only the man of the household was the breadwinner. These days BOTH parents have to work to support the household, hence the introduction of flexible working hours by the Government. And on the issue of single parents... back in he stone age a man stayed with the woman of his children no matter what... but times move on and these people still have to support their families! 4) Working in a call centre is in fact a low level job requiring no qualifications. However, to last longer than 3 month you must hit stringent targets, which believe it or not it pretty difficult and stressful. Yews they can hire anyone to fill seats, but the fact is the legacy staff are the best at their jobs and are being managed out. As you have probably guessed I am an ex-employee and hae witnessed and been subject to horrific treatment in there. I was convinced by managers that there was nothing else out there for me so like it or lump it. Ifinally grew a backbone and am now in a decent job, where it is ok to take an hour off to go to the dentist without having to take a holiday, or be put on a stage. And where if my manager spoke to me the way I was spoken to in there, there would be severe consequences for it. I still can't get myself out of the habit of being glued to my seat, worried to go to the toilet or go and put an orange peel in the bin. My manager has to ask me to clear my desk... all because for years I was too terrified to walk more than a metre away from my desk with a headset glued to me! I understand call centres require adherence to function properly and see a high level of production, but is going too far when you are scared to use the loo. I was provided with Occ Health breaks, but my manager denied them! There are a whole list of things I could go into, but I will leave it at that. And a word of advice toany other employee: you are worth more and you will find other jobs. Don't put up with it and look about for what is out there. Salaries are going up in other call centres etc you don't need to stay there! annoyedvoice1
  • Score: 6

10:22pm Thu 30 Jan 14

RichToryTwats says...

cushybutterfield wrote:
Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site. Are they for real ?. Do they live on the same planet ?.....as most as the human race. Constant whinging, moaning, groaning about what they lack or have not got, or the 'system', The truth is 'nine out of ten' have never had it so good, have never experieneced real hardship, have never really been 'anywhere or done anything' really positive for their country Britain. Always whinging what they have NOT got, always on about what they want to ***TAKE out of life but never putting anything IN. Give us all abreak change your bias political nonesense record or failing that just emigrate, thats if you have the guts to.
Where are you getting these facts from 9/10 never had it so good, do you work for the government hahahahah, never heard so much rubbish in one statement.


"Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site." ( can we put you in this bracket then hahahahaha funniest thing I've ever heard can't wait for your next post hahahahahaha, hurry up got to be going to bed hahahahahahaha)
[quote][p][bold]cushybutterfield[/bold] wrote: Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site. Are they for real ?. Do they live on the same planet ?.....as most as the human race. Constant whinging, moaning, groaning about what they lack or have not got, or the 'system', The truth is 'nine out of ten' have never had it so good, have never experieneced real hardship, have never really been 'anywhere or done anything' really positive for their country Britain. Always whinging what they have NOT got, always on about what they want to ***TAKE out of life but never putting anything IN. Give us all abreak change your bias political nonesense record or failing that just emigrate, thats if you have the guts to.[/p][/quote]Where are you getting these facts from 9/10 never had it so good, do you work for the government hahahahah, never heard so much rubbish in one statement. "Goodness me there are some boring bias politically correct brainwashed 'dude-saddos.....' on this site." ( can we put you in this bracket then hahahahaha funniest thing I've ever heard can't wait for your next post hahahahahaha, hurry up got to be going to bed hahahahahahaha) RichToryTwats
  • Score: -1

10:29pm Thu 30 Jan 14

Aristotles voice says...

MartinMo wrote:
Aristotles voice wrote:
thevoiceofthevoicele


ss
wrote:
I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about

The echo are so negative to all our big employers in the town - apart from the council of course
The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.
Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.
Half these idiots are the reason why this country is in dismay, as for the people whom are commenting that we have no skills, I myself went to university, & decided to change my carrier completed a C&G 2330 bought 2 properties when working for cable & wireless, & hence need a steady income, thus started at EE over 10 years ago & can do without the stress of being advised we can sack you whenever we want, AGAIN people would be advised when they post not everything is as it seems, & if you don't think it's that bad request a site visit & ask how we are expected to deal with your calls
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]Aristotles voice[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: I think orange or EE (what does that mean) should close darlington and then give these miserable people something to really complain about The echo are so negative to all our big employers in the town - apart from the council of course[/p][/quote]The voice of voices, you really have no clue, what so ever, democracy says your entitled to your opinion, but your moronic ideas it's what is wrong with this company. If you don't work for EE (which you may well do), your an idiot, why you as are you an **** ? Because you have the same ideas as EE, just because where short in employment in certain areas of this country it never gives an employer the right to turn around & abuse the power of employment & I quote " if you don't like it you know what to" is under employment law a form of bullying. So if you took 5 secs of supposide precious business time, to think about this colum, the fact that you have thousands of customers posting aggressive posts online & racial remarks over the phone over subjects that a CSR have NO control over, I.E indoor signal (short of erecting a new arial for the issue) YOU HAVE NO IDEA of the companies internal policy's of which customer qualifies for what so before you comment on a public post, as yourself, how would I feel if I was being threatened with not just the sack but having to go to performance meetings every week, & targets which this year already have been changed twice, & as well as this they add sales to your targets which again you get threatened with disciplinary action with, coupled with the company changing your shift 3 to 4 times a year, not being able to get into a consistent sleeping pattern or having quality time to spend with your family, friends, or children, I very much doubt that you would last 4 weeks.[/p][/quote]Sorry Aristotles but the position CSR for large companies is nothing more than, in the military environment of older battlefields, cannon fodder for the enemy (customer). You are given guides of what to say to customers because generally your are unskilled or qualified to hold a higher position or basically assit the caller with their issue in the first place. Your main goal is to stall the customer (like good cannon fodder will do to the enemy), generally by fobbing them off and you wonder why customers get irrate. However that is what you are paid to do, if you don't like doing it then move out of the way (quit) as I am sure there are many other unskilled unemployed out there waiting to take your spot.[/p][/quote]Half these idiots are the reason why this country is in dismay, as for the people whom are commenting that we have no skills, I myself went to university, & decided to change my carrier completed a C&G 2330 bought 2 properties when working for cable & wireless, & hence need a steady income, thus started at EE over 10 years ago & can do without the stress of being advised we can sack you whenever we want, AGAIN people would be advised when they post not everything is as it seems, & if you don't think it's that bad request a site visit & ask how we are expected to deal with your calls Aristotles voice
  • Score: 3

10:53pm Thu 30 Jan 14

Aristotles voice says...

thevoiceofthevoicele
ss
wrote:
Impracticability wrote:
thevoiceofthevoicele


ss
wrote:
So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it.

If 25% of my workforce wanted that I would show them the door as I have a business to run
Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.
I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally

My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail

If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?
I'd expect you to be out of business a year ago, numpty you are obviously an extremely small business, probably own a knocking shop or something, or even work for EE yourself since your so passionate about defending a company who already have over 80 posts of current & old employees that are weighing in, now MR big man, why would you say that ex employees are even taking the time to post about a business that there not even in anymore ? Hmmm ??? Genius, also I would refer you to the .gov workplace that states & I quote " it is a legal requirement for any company to make REASONABLE adjustments for employees that have dependants or that require time off for dependants" like the lady above Quoted I would also urge you to read part of the employment law black stones book for your own protection, before you end up having to shut up shop due to your pre archaic caveman business style which only really works in the construction industry..that is all
[quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: [quote][p][bold]Impracticability[/bold] wrote: [quote][p][bold]thevoiceofthevoicele ss[/bold] wrote: So let me get this clear 25% of a team want to work 'family friendly hours' oh ok go on then you come and go as you please and leave the others to do it. If 25% of my workforce wanted that I would show them the door as I have a business to run[/p][/quote]Yeah I bet you would.. would you care to name your business big man? Tell me how a single mother is supposed to work evenings and weekends with a young child? I'm as stupid as you for expecting a reasonable answer from such a idiot who thinks workplaces should be closed because staff are unhappy.[/p][/quote]I wouldn't name my business as trolls like you and lazy journalism would try and ruin a reputation overnight - rather than moan on this site why don't you go through the proper channels whether that a union or internally My biggest issue is the echo lazy journalism with a speculative article like this without any facts figures or detail If it was investigative or undercover journalism which exposed any organisation miss practice then yes it would be different but they take a lazy dangerous approach - I'm no lawyer but is running an article with no evidence even allowed?[/p][/quote]I'd expect you to be out of business a year ago, numpty you are obviously an extremely small business, probably own a knocking shop or something, or even work for EE yourself since your so passionate about defending a company who already have over 80 posts of current & old employees that are weighing in, now MR big man, why would you say that ex employees are even taking the time to post about a business that there not even in anymore ? Hmmm ??? Genius, also I would refer you to the .gov workplace that states & I quote " it is a legal requirement for any company to make REASONABLE adjustments for employees that have dependants or that require time off for dependants" like the lady above Quoted I would also urge you to read part of the employment law black stones book for your own protection, before you end up having to shut up shop due to your pre archaic caveman business style which only really works in the construction industry..that is all Aristotles voice
  • Score: 6

11:15pm Thu 30 Jan 14

spragger says...

EE are the pits, sounds like they all deserve each other
Never have I dealt with such a poor company
EE are the pits, sounds like they all deserve each other Never have I dealt with such a poor company spragger
  • Score: 11

9:18am Fri 31 Jan 14

MartinMo says...

Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above.

People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite.

Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off.
If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.
Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work. MartinMo
  • Score: -1

10:05am Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.
You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE.

So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards???
[quote][p][bold]MartinMo[/bold] wrote: Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.[/p][/quote]You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE. So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards??? annoyedvoice1
  • Score: 1

10:54am Fri 31 Jan 14

MartinMo says...

annoyedvoice1 wrote:
MartinMo wrote:
Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.
You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE.

So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards???
Dont get your point.....

What I am saying is that if you're not happy in your present position, leave, don't cry and moan about it in the hope things will be changed to make things better for you. Those at the the top pay you to get a job done, they dont care about much else and to be honest, why should say if they are not breaking any pre-aggreed job descriptions between you and them.

The best action for an unhappy employee is to find alternative employment (easier said than done in this day and age), rather than making waves which could affect others around you who are relatively happy.

JFI - A large company does not look at the initial of moving headquaters ect ect, they project if they would be finacially better off after a period of time. Why do you think a lot of the call centers are based in countries like India.
[quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.[/p][/quote]You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE. So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards???[/p][/quote]Dont get your point..... What I am saying is that if you're not happy in your present position, leave, don't cry and moan about it in the hope things will be changed to make things better for you. Those at the the top pay you to get a job done, they dont care about much else and to be honest, why should say if they are not breaking any pre-aggreed job descriptions between you and them. The best action for an unhappy employee is to find alternative employment (easier said than done in this day and age), rather than making waves which could affect others around you who are relatively happy. JFI - A large company does not look at the initial of moving headquaters ect ect, they project if they would be finacially better off after a period of time. Why do you think a lot of the call centers are based in countries like India. MartinMo
  • Score: 1

11:13am Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
annoyedvoice1 wrote:
MartinMo wrote: Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.
You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE. So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards???
Dont get your point..... What I am saying is that if you're not happy in your present position, leave, don't cry and moan about it in the hope things will be changed to make things better for you. Those at the the top pay you to get a job done, they dont care about much else and to be honest, why should say if they are not breaking any pre-aggreed job descriptions between you and them. The best action for an unhappy employee is to find alternative employment (easier said than done in this day and age), rather than making waves which could affect others around you who are relatively happy. JFI - A large company does not look at the initial of moving headquaters ect ect, they project if they would be finacially better off after a period of time. Why do you think a lot of the call centers are based in countries like India.
Because they were cheaper to run in India, but they aren't gonig to get any cheaper basing it anywhere else in the UK and they won't base a sales team offshore.

My point is, you left your job due to the way you were being treated, have you everconsidered these people are applying for other jobs? Or that they are achieving excellent bonuses and don't want to lose them? I know that stopped me leaving for a long time.

Pre agreed job descriptions? There are actually laws against the way this company is managing some people out, and as you can see from this press release, there are 5 legal cases going on at this present moment that the MP knows about. So yes, they aren't breaking a job description, they are breakign the law.

A decent company would put together a team, develop a strategy, quantify exit interviews, restructure departments, give HR and management training aroun dworking laws, have meetings with staff to express concenrs etc. And yes this will cost a few thousand. But as someone that works in employment i know many businesses that have implemented actions plans like this and it has increased moral, productivity, staff sickness, staff turnover and the likes. Hence saving them money in the long run.

I agree, if you are so unhappy look for a new job, I did it and know many others that have as well, but sometimes it isn't as simple as that for some people.
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: Some people on this post really need to decide whether or not they are happy working at EE, I mean some are really sending missed signals........blah blah I have worked at EE x amount of years and getting getting what in this day and age what many would class as a acceptable salary and am therefore happy but I dont like being threatened by managerial staff that if I dont work to the level expected I could get sacked and generally looked down on from those above. People, you cant have things both ways, your employer pays you to carry out the job to his expectations, not yours. They are not going to hold you hand whilst you work and tell how great you are if in fact it's quite the opposite. Having a surgeon degree or qualification in brick laying does not give you the skills to be good at call centre customer services. For those who wanted to know, I am a Microsoft Certified IT Technician and Cisco Networking Engineer and am employed as such (skilled in the job i am employed to do). However in this current climate of employment I am being underpaid for my skills but I accepted the salary when I took the job because it was that or stay with my previous employer who treated its employees like 2nd rate citizens and was costing me nearly 5k pa in commuting costs. There you have have it, I was not happy in my last place of employment so I left, taking a drop in salary but other all ending up better off. If you are not happy with EE then leave without making waves for those that are happy or just happy to accept what they have and crack on with work.[/p][/quote]You mustn't have taken such a massive drop in salary due to the £5k commuting costs you are saving. And people are not saying that their qualifications should mean they are good at it, they are saying they had to elave their trade due to the current climate, the same reason you took a lower salaried position. You left a job due to being treated 2nd rate and it is really great that you are not subject to that in your current employment, but what people are sayinfg is that they are facing that at EE. So in one breath you are sayng your employer shouldn't hold your hand and in the next saying you left somewhere due to the treatment of staff, double standards???[/p][/quote]Dont get your point..... What I am saying is that if you're not happy in your present position, leave, don't cry and moan about it in the hope things will be changed to make things better for you. Those at the the top pay you to get a job done, they dont care about much else and to be honest, why should say if they are not breaking any pre-aggreed job descriptions between you and them. The best action for an unhappy employee is to find alternative employment (easier said than done in this day and age), rather than making waves which could affect others around you who are relatively happy. JFI - A large company does not look at the initial of moving headquaters ect ect, they project if they would be finacially better off after a period of time. Why do you think a lot of the call centers are based in countries like India.[/p][/quote]Because they were cheaper to run in India, but they aren't gonig to get any cheaper basing it anywhere else in the UK and they won't base a sales team offshore. My point is, you left your job due to the way you were being treated, have you everconsidered these people are applying for other jobs? Or that they are achieving excellent bonuses and don't want to lose them? I know that stopped me leaving for a long time. Pre agreed job descriptions? There are actually laws against the way this company is managing some people out, and as you can see from this press release, there are 5 legal cases going on at this present moment that the MP knows about. So yes, they aren't breaking a job description, they are breakign the law. A decent company would put together a team, develop a strategy, quantify exit interviews, restructure departments, give HR and management training aroun dworking laws, have meetings with staff to express concenrs etc. And yes this will cost a few thousand. But as someone that works in employment i know many businesses that have implemented actions plans like this and it has increased moral, productivity, staff sickness, staff turnover and the likes. Hence saving them money in the long run. I agree, if you are so unhappy look for a new job, I did it and know many others that have as well, but sometimes it isn't as simple as that for some people. annoyedvoice1
  • Score: 2

11:20am Fri 31 Jan 14

cushybutterfield says...

The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??.
The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??. cushybutterfield
  • Score: -4

11:25am Fri 31 Jan 14

annoyedvoice1 says...

cushybutterfield wrote:
The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??.
Try checking the public transport routes on these adverts, how many are dupliactes, what shift patterns there are, qualifications required and salary before you comment on the jobs available. Also, learn how to use grammar properly and people might actually think your dribble is worth reading.

I would hope for the last 30 years or so that offices have had central heating and tea and coffee facilities as it is in fact law.
[quote][p][bold]cushybutterfield[/bold] wrote: The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??.[/p][/quote]Try checking the public transport routes on these adverts, how many are dupliactes, what shift patterns there are, qualifications required and salary before you comment on the jobs available. Also, learn how to use grammar properly and people might actually think your dribble is worth reading. I would hope for the last 30 years or so that offices have had central heating and tea and coffee facilities as it is in fact law. annoyedvoice1
  • Score: 1

11:46am Fri 31 Jan 14

MartinMo says...

cushybutterfield wrote:
The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??.
If these moaning minis whinge about the EE working environment they would not survive a week in any of the forces. Lets take the army for instance as I served 24 years in HMF, Army. The job description for recruitment when I joined whent something like, "Join the army, see the world and get to meet lots of interesting new people whilst in service of Her Majesty defending the nation". At no point did it mention the physical and mental tortured you would be subjected too by your superiors, more so if you could not achieve the goals expected.
Grow people, bite the bullet and get on with or leave, I have known females serving in the military with more balls than the whiners in this post.
[quote][p][bold]cushybutterfield[/bold] wrote: The truth is that many of these 'saddo whinging so called workers' have just ****NEVER HAD IT SO GOOD****** They don't know they are born, sitting in a 'centrally heated cosy office', 'tea and/or breaks', 'cigarette breaks', 'mobile phone breaks'. Canteen and or 'visiting mobile canteen facilities. Not forgetting of course *****Nappy-.Nanny State' union access facilities. No wonder the NORTH EAST of England has such a negative, regressive IMAGE. Engineered by some (not all of course) POLITICAL TROUBLE STIRRING FAR LEFT', whinging.....*** err-ing on **'workshy agitators', looking for each and every 'miniscule petty excuse to sow and scatter', defeatist misreable 'unecessary discontent' economical with the truth propoganda.. 'Yes' I completely agree with other commentators on this site, a climate of workshyness and this exactly why the North East in particular and Britain is in such a state. I also noticed there is 77O Job VACANCIES plus 'Armed Service', 'RAF. Navy and Army', in the Darlington area today, so if you do not like your Job get out and find another one. By the way did someone earlier on this site 'state or infer' that this 'EE employee had been previously disciplined' ??.[/p][/quote]If these moaning minis whinge about the EE working environment they would not survive a week in any of the forces. Lets take the army for instance as I served 24 years in HMF, Army. The job description for recruitment when I joined whent something like, "Join the army, see the world and get to meet lots of interesting new people whilst in service of Her Majesty defending the nation". At no point did it mention the physical and mental tortured you would be subjected too by your superiors, more so if you could not achieve the goals expected. Grow people, bite the bullet and get on with or leave, I have known females serving in the military with more balls than the whiners in this post. MartinMo
  • Score: -2

11:48am Fri 31 Jan 14

cushybutterfield says...

God what do these people with kids want ?. They are forever moaning and whinging. It is NOT the employers fault that THEY CHOSE to rear up kids. Not so long ago people in North East of England (Especially****** ******GEORDIES*** were renowned across Britain for sheer hard work (graft) dependabily and loyalty. Now we have a **growing winging minority who want firms and businesses to do everything from them from 'A to Z' and act as Quasi-spoonfed Social Workers. This growing minority all want the money but moan, grown and bleat if they have to do more than two hours work a day. Disgusting and shocking. Whatever happened for a fair days ****WORK******for a fair days pay. The working Taxpayer will be paying out for free dummies and feedbottles next. What a pathetic lazy country Britain has become. I blame the free Nanny state benefit culture and idle, 'you do everything free for me attitude' which has been created by liberal and far-left workshy over the years. Yes hard working North Easterners are now becoming as rare as the Sea-Eagle.
God what do these people with kids want ?. They are forever moaning and whinging. It is NOT the employers fault that THEY CHOSE to rear up kids. Not so long ago people in North East of England (Especially****** ******GEORDIES*** were renowned across Britain for sheer hard work (graft) dependabily and loyalty. Now we have a **growing winging minority who want firms and businesses to do everything from them from 'A to Z' and act as Quasi-spoonfed Social Workers. This growing minority all want the money but moan, grown and bleat if they have to do more than two hours work a day. Disgusting and shocking. Whatever happened for a fair days ****WORK******for a fair days pay. The working Taxpayer will be paying out for free dummies and feedbottles next. What a pathetic lazy country Britain has become. I blame the free Nanny state benefit culture and idle, 'you do everything free for me attitude' which has been created by liberal and far-left workshy over the years. Yes hard working North Easterners are now becoming as rare as the Sea-Eagle. cushybutterfield
  • Score: -2

12:36pm Fri 31 Jan 14

cushybutterfield says...

I have just noticed the 'PACKED CAR PARKS on the photograph at .......the 'EE Call Centre'. Some 'political bright spark' is going to maintain that ALL the cars are owned ***just by managers.****which is poppycock of course. This again rienforced the general point ........ 'Workers',.....never had it so good, dont know they are born.
I have just noticed the 'PACKED CAR PARKS on the photograph at .......the 'EE Call Centre'. Some 'political bright spark' is going to maintain that ALL the cars are owned ***just by managers.****which is poppycock of course. This again rienforced the general point ........ 'Workers',.....never had it so good, dont know they are born. cushybutterfield
  • Score: -4

12:43pm Fri 31 Jan 14

what's in a name? says...

i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles
i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles what's in a name?
  • Score: -1

1:05pm Fri 31 Jan 14

MartinMo says...

what's in a name? wrote:
i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles
Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.
[quote][p][bold]what's in a name?[/bold] wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles[/p][/quote]Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it. MartinMo
  • Score: 0

1:30pm Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
what's in a name? wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles
Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.
Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre.

They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe.

You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career!
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]what's in a name?[/bold] wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles[/p][/quote]Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.[/p][/quote]Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre. They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe. You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career! annoyedvoice1
  • Score: 2

2:06pm Fri 31 Jan 14

funksoul201181 says...

Hope when some of you guys on here get your job hours moved about ya dnt complain or feel ya lucky to have a job and your boss can do whar they like to you cos not many other jobs exist. Or ya cant complain cos ya have a car. Or when you phone any call center yacwnt complain when they cant sort what yaneed out cos osf systems that are in place etc. Look back on this thread and see how staff feel. Hope customers and managers can say what they like to you and they can just sack you. Afterall ya can just get another job. Idiots.
Hope when some of you guys on here get your job hours moved about ya dnt complain or feel ya lucky to have a job and your boss can do whar they like to you cos not many other jobs exist. Or ya cant complain cos ya have a car. Or when you phone any call center yacwnt complain when they cant sort what yaneed out cos osf systems that are in place etc. Look back on this thread and see how staff feel. Hope customers and managers can say what they like to you and they can just sack you. Afterall ya can just get another job. Idiots. funksoul201181
  • Score: -5

2:09pm Fri 31 Jan 14

MartinMo says...

annoyedvoice1 wrote:
MartinMo wrote:
what's in a name? wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles
Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.
Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre.

They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe.

You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career!
Of course I am for real but please tell, what is you idea of fair.

The employers hires you to sit down, do the work and achieve the goals set by him and in return he will pay a set salary (by the sounds a fairly decent wage at that). To me that sounds fair.

You however want to take the salary offered but be able to work at times and a pace best suited to your individual needs. You don't want to be spoken down to by those above and expect to be treated as an equal. Then under no circumstances should you be punished for not being able to achieve the pre set goals whilst still taking the offer salary. You may think this is fair which shows just how misguided and one sided your beliefs are.

BTW, A soldier chooses to serve his country, he did not choose to have a new butt-hole ripped for sneezing on parade by his superiors. Maybe every soldier who has been upset by one his superiors should compalin to the local press in the hope the military higher ranks been told to act nicer, resulting in namby pamby but happier soldiers whom can choose not to go into operational theatres (war zones) if they dont feel like it.
[quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]what's in a name?[/bold] wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles[/p][/quote]Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.[/p][/quote]Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre. They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe. You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career![/p][/quote]Of course I am for real but please tell, what is you idea of fair. The employers hires you to sit down, do the work and achieve the goals set by him and in return he will pay a set salary (by the sounds a fairly decent wage at that). To me that sounds fair. You however want to take the salary offered but be able to work at times and a pace best suited to your individual needs. You don't want to be spoken down to by those above and expect to be treated as an equal. Then under no circumstances should you be punished for not being able to achieve the pre set goals whilst still taking the offer salary. You may think this is fair which shows just how misguided and one sided your beliefs are. BTW, A soldier chooses to serve his country, he did not choose to have a new butt-hole ripped for sneezing on parade by his superiors. Maybe every soldier who has been upset by one his superiors should compalin to the local press in the hope the military higher ranks been told to act nicer, resulting in namby pamby but happier soldiers whom can choose not to go into operational theatres (war zones) if they dont feel like it. MartinMo
  • Score: 1

2:13pm Fri 31 Jan 14

MartinMo says...

funksoul201181 wrote:
Hope when some of you guys on here get your job hours moved about ya dnt complain or feel ya lucky to have a job and your boss can do whar they like to you cos not many other jobs exist. Or ya cant complain cos ya have a car. Or when you phone any call center yacwnt complain when they cant sort what yaneed out cos osf systems that are in place etc. Look back on this thread and see how staff feel. Hope customers and managers can say what they like to you and they can just sack you. Afterall ya can just get another job. Idiots.
Now I understand.......

If you need a shoulder to cry just give me a shout, I will also come to your work and tell your bosses to behave and stop picking on you.
[quote][p][bold]funksoul201181[/bold] wrote: Hope when some of you guys on here get your job hours moved about ya dnt complain or feel ya lucky to have a job and your boss can do whar they like to you cos not many other jobs exist. Or ya cant complain cos ya have a car. Or when you phone any call center yacwnt complain when they cant sort what yaneed out cos osf systems that are in place etc. Look back on this thread and see how staff feel. Hope customers and managers can say what they like to you and they can just sack you. Afterall ya can just get another job. Idiots.[/p][/quote]Now I understand....... If you need a shoulder to cry just give me a shout, I will also come to your work and tell your bosses to behave and stop picking on you. MartinMo
  • Score: -1

2:19pm Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
annoyedvoice1 wrote:
MartinMo wrote:
what's in a name? wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles
Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.
Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre. They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe. You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career!
Of course I am for real but please tell, what is you idea of fair. The employers hires you to sit down, do the work and achieve the goals set by him and in return he will pay a set salary (by the sounds a fairly decent wage at that). To me that sounds fair. You however want to take the salary offered but be able to work at times and a pace best suited to your individual needs. You don't want to be spoken down to by those above and expect to be treated as an equal. Then under no circumstances should you be punished for not being able to achieve the pre set goals whilst still taking the offer salary. You may think this is fair which shows just how misguided and one sided your beliefs are. BTW, A soldier chooses to serve his country, he did not choose to have a new butt-hole ripped for sneezing on parade by his superiors. Maybe every soldier who has been upset by one his superiors should compalin to the local press in the hope the military higher ranks been told to act nicer, resulting in namby pamby but happier soldiers whom can choose not to go into operational theatres (war zones) if they dont feel like it.
Serously mate, yet again putting words in people's mouths.

I never missed my ttargets once, I worked 29 days out of 30 regularly, I adhered to my KPIs, I sat down and did my work as required. I don't have children and don't require flexible working, but ithink those who have children should get it PROVIDING business needs suit, they should at least try to accomodate.

And I do expect to be treated equally at work, especially considering I was a top performer and a hard worker, as stated in previous posts. So please don't jump to assumptions. And a pace best suited to my needs? You are attached to a headset and have no choice at what pace you work at, and it was no bother for me to work at the pace required otherwise I wouldn' t have been suitable for the position.

A solider chooses the army and it is A LIFESTYLE. Not just a job. You know what you have coming.

Your arguments are unjust, and you are making ridiculous comparisons. You have totally lost sight and point to the entire article and have jumped on a notion that everyone complaining is expecting too much, purely because they want to be treated equally.

You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people.
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]what's in a name?[/bold] wrote: i started work at Orange/EE 14 years ago as a 'temporary' job after finishing university. i started in the call centre, worked hard and i am now a senior manager, sharing my time between Darlington and London and being very well rewarded for it. As with any job, the opportunities to progress and improve are there for those willing to look for and work for those roles[/p][/quote]Well done, how things should be. Problem is that each of the whiners on this thread feel that they should get the same treatment and salary as you, they just don't want to work for it.[/p][/quote]Are you actually for real?? Don't make presumptions. many people ex workers and other have said the salary is excelent for a call centre. They want to be treated fairly. I was managed out. I am now in a very prestigious role after my talents were recongised elsewhere and within a year am earning almost double... proof that I am a hard, dedicated worker, willing to put the hours and efforts in, like many others like EE. But if someone doesn;t want you there or you are a legacy worker on the phones, your job is not safe. You completely presume and exaggerate everything everyne has said. And as for your armed forces stuff.. yes offiec workers wouldn't last 5 minutes in the field... because they didn't choose or want that career![/p][/quote]Of course I am for real but please tell, what is you idea of fair. The employers hires you to sit down, do the work and achieve the goals set by him and in return he will pay a set salary (by the sounds a fairly decent wage at that). To me that sounds fair. You however want to take the salary offered but be able to work at times and a pace best suited to your individual needs. You don't want to be spoken down to by those above and expect to be treated as an equal. Then under no circumstances should you be punished for not being able to achieve the pre set goals whilst still taking the offer salary. You may think this is fair which shows just how misguided and one sided your beliefs are. BTW, A soldier chooses to serve his country, he did not choose to have a new butt-hole ripped for sneezing on parade by his superiors. Maybe every soldier who has been upset by one his superiors should compalin to the local press in the hope the military higher ranks been told to act nicer, resulting in namby pamby but happier soldiers whom can choose not to go into operational theatres (war zones) if they dont feel like it.[/p][/quote]Serously mate, yet again putting words in people's mouths. I never missed my ttargets once, I worked 29 days out of 30 regularly, I adhered to my KPIs, I sat down and did my work as required. I don't have children and don't require flexible working, but ithink those who have children should get it PROVIDING business needs suit, they should at least try to accomodate. And I do expect to be treated equally at work, especially considering I was a top performer and a hard worker, as stated in previous posts. So please don't jump to assumptions. And a pace best suited to my needs? You are attached to a headset and have no choice at what pace you work at, and it was no bother for me to work at the pace required otherwise I wouldn' t have been suitable for the position. A solider chooses the army and it is A LIFESTYLE. Not just a job. You know what you have coming. Your arguments are unjust, and you are making ridiculous comparisons. You have totally lost sight and point to the entire article and have jumped on a notion that everyone complaining is expecting too much, purely because they want to be treated equally. You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people. annoyedvoice1
  • Score: 0

2:21pm Fri 31 Jan 14

Mike the pike says...

Being treated fairly includes not being 'bullied' into working overtime by being given the message that you are not supporting your colleagues if you don't come on on your days off. It also means not having a senior level who love by double standards - it's ok for a senior leader to swear but should an agent ever swear in earshot of them it would be a sackable offence.
Being treated fairly includes not being 'bullied' into working overtime by being given the message that you are not supporting your colleagues if you don't come on on your days off. It also means not having a senior level who love by double standards - it's ok for a senior leader to swear but should an agent ever swear in earshot of them it would be a sackable offence. Mike the pike
  • Score: 2

3:01pm Fri 31 Jan 14

MartinMo says...

"You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people."

I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly.

Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?
"You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park? MartinMo
  • Score: -1

3:15pm Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
"You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?
Yet again, misread the article.

They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it.

Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it.

For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified.

This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few).

Clearly you are reading from a different article. Or have very little insight into politics or journalism.
[quote][p][bold]MartinMo[/bold] wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?[/p][/quote]Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism. annoyedvoice1
  • Score: 0

4:05pm Fri 31 Jan 14

MartinMo says...

annoyedvoice1 wrote:
MartinMo wrote:
"You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?
Yet again, misread the article.

They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it.

Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it.

For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified.

This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few).

Clearly you are reading from a different article. Or have very little insight into politics or journalism.
And clearly you cant read.

Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy.

I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so.

Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them.
[quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?[/p][/quote]Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism.[/p][/quote]And clearly you cant read. Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy. I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so. Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them. MartinMo
  • Score: -2

4:18pm Fri 31 Jan 14

annoyedvoice1 says...

MartinMo wrote:
annoyedvoice1 wrote:
MartinMo wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?
Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism.
And clearly you cant read. Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy. I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so. Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them.
Clearly you can't spell.

and still grammatically incorrect. Paraded: assemble for a formal inspection or ceremonial occasion.

Does not mean 'made to go'. Therefore had you stated your analogy correctly I may have answered more suitably.

Quite frankly your completely uneducated speculations are boring the life out of me now.

This is one key board warrior signing out!
[quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?[/p][/quote]Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism.[/p][/quote]And clearly you cant read. Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy. I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so. Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them.[/p][/quote]Clearly you can't spell. and still grammatically incorrect. Paraded: assemble for a formal inspection or ceremonial occasion. Does not mean 'made to go'. Therefore had you stated your analogy correctly I may have answered more suitably. Quite frankly your completely uneducated speculations are boring the life out of me now. This is one key board warrior signing out! annoyedvoice1
  • Score: 1

4:25pm Fri 31 Jan 14

annoyedvoice1 says...

and oe last thing, as stated before I work in employment soI can pretty much tel lyou that the majority of those that are long term unemployed do not want to work and have no intentions of doing so.

I can also tell you it is hard for people to just change a career and it can take a very long time. If peopel want to moan, let them. It's clearly annoying you, so why read it, and input your unjust statements, which is adding fuel to the fire?? As the majority of people here aren't whinging about EE, they are trying to defend themselves from people getting on their high horse.
and oe last thing, as stated before I work in employment soI can pretty much tel lyou that the majority of those that are long term unemployed do not want to work and have no intentions of doing so. I can also tell you it is hard for people to just change a career and it can take a very long time. If peopel want to moan, let them. It's clearly annoying you, so why read it, and input your unjust statements, which is adding fuel to the fire?? As the majority of people here aren't whinging about EE, they are trying to defend themselves from people getting on their high horse. annoyedvoice1
  • Score: 2

6:02pm Fri 31 Jan 14

Jackaranda says...

annoyedvoice1 wrote:
and oe last thing, as stated before I work in employment soI can pretty much tel lyou that the majority of those that are long term unemployed do not want to work and have no intentions of doing so.

I can also tell you it is hard for people to just change a career and it can take a very long time. If peopel want to moan, let them. It's clearly annoying you, so why read it, and input your unjust statements, which is adding fuel to the fire?? As the majority of people here aren't whinging about EE, they are trying to defend themselves from people getting on their high horse.
When accusing people of being grammatically incorrect and being unable to spell, you really have to proof read your own comment many times prior to posting it!!
[quote][p][bold]annoyedvoice1[/bold] wrote: and oe last thing, as stated before I work in employment soI can pretty much tel lyou that the majority of those that are long term unemployed do not want to work and have no intentions of doing so. I can also tell you it is hard for people to just change a career and it can take a very long time. If peopel want to moan, let them. It's clearly annoying you, so why read it, and input your unjust statements, which is adding fuel to the fire?? As the majority of people here aren't whinging about EE, they are trying to defend themselves from people getting on their high horse.[/p][/quote]When accusing people of being grammatically incorrect and being unable to spell, you really have to proof read your own comment many times prior to posting it!! Jackaranda
  • Score: -1

5:27am Sat 1 Feb 14

snudge says...

How the company run their business is their problem. As long as they are not breaking the law and If they don't mind having a unhappy wokforce then that's their problem. If the workforce don't like it either lump it or get out.
As fore our useless MP in the councils pocket she would be better off running a knitting circle!!
How the company run their business is their problem. As long as they are not breaking the law and If they don't mind having a unhappy wokforce then that's their problem. If the workforce don't like it either lump it or get out. As fore our useless MP in the councils pocket she would be better off running a knitting circle!! snudge
  • Score: -1

11:30am Sat 1 Feb 14

cushybutterfield says...

******Darlo chick ****is 'Spot on',.....the 'EE'....Trying to *****pander to everybodys ******'politically correct nanny nappy state needs', 'smacks and is similar some negative aspects of *******'Council mentality' in parts of England. ..... .ie. ***Do as *****little as possible work for as*** much money as possible, some of these people (not all of course) appear to be bordering, 'On wanting to work a two hour maximum per day' ***Workshy.'.... Just absolutely, ************** never had it so good, dont know they are Born.............'A fair days ******WORK*** for a air days pay.
******Darlo chick ****is 'Spot on',.....the 'EE'....Trying to *****pander to everybodys ******'politically correct nanny nappy state needs', 'smacks and is similar some negative aspects of *******'Council mentality' in parts of England. ..... .ie. ***Do as *****little as possible work for as*** much money as possible, some of these people (not all of course) appear to be bordering, 'On wanting to work a two hour maximum per day' ***Workshy.'.... Just absolutely, ************** never had it so good, dont know they are Born.............'A fair days ******WORK*** for a air days pay. cushybutterfield
  • Score: -1

3:10pm Sat 1 Feb 14

cushybutterfield says...

It would not surprise me now if this company MOVED their Call centre, lock, stock and Barrel to the ****FAR EAST. Yet 'further demise' of **whats ****left of British jobs and industry, after years of 'medevial dinosaur strikes', often triggered off by 'far left maxist political agitators' who purport to be all for the 'working class' and some actually 'end up with their negative, 'shoot in the foot antics' actually *****DESTROYING jobs. Look what happened a number of months back, at the 'Grangemouth Refinery', in Scotland, saved from closure by a wisker. Apparently all th hassle at Grangemouth apparently it was all triggered off by *****ONE UNION PUNTER 'getting suspended', very nearly cost the jobs of THOUSANDS of 'decent class working people' and Britain BILLIONS which would have gone down the drain. The world does NOT owe you a living you have to ***WORK and ****EARN a living..............
........Ed Mill......and Co and the political correct ' lefties' more interesting in 'scoring political points' off other parties, instead of helping to ******CREATE JOBS for decent working class people who want to work.
It would not surprise me now if this company MOVED their Call centre, lock, stock and Barrel to the ****FAR EAST. Yet 'further demise' of **whats ****left of British jobs and industry, after years of 'medevial dinosaur strikes', often triggered off by 'far left maxist political agitators' who purport to be all for the 'working class' and some actually 'end up with their negative, 'shoot in the foot antics' actually *****DESTROYING jobs. Look what happened a number of months back, at the 'Grangemouth Refinery', in Scotland, saved from closure by a wisker. Apparently all th hassle at Grangemouth apparently it was all triggered off by *****ONE UNION PUNTER 'getting suspended', very nearly cost the jobs of THOUSANDS of 'decent class working people' and Britain BILLIONS which would have gone down the drain. The world does NOT owe you a living you have to ***WORK and ****EARN a living.............. ........Ed Mill......and Co and the political correct ' lefties' more interesting in 'scoring political points' off other parties, instead of helping to ******CREATE JOBS for decent working class people who want to work. cushybutterfield
  • Score: 1

11:29am Sun 2 Feb 14

MartinMo says...

annoyedvoice1 wrote:
MartinMo wrote:
annoyedvoice1 wrote:
MartinMo wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?
Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism.
And clearly you cant read. Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy. I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so. Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them.
Clearly you can't spell.

and still grammatically incorrect. Paraded: assemble for a formal inspection or ceremonial occasion.

Does not mean 'made to go'. Therefore had you stated your analogy correctly I may have answered more suitably.

Quite frankly your completely uneducated speculations are boring the life out of me now.

This is one key board warrior signing out!
What a moron, trying to quote the meaning of paraded from an online dictionary, I spent 24 years in the forces and about 12% of the times I was paraded where for ceremonial/inspectio
n purposes and even less of those were voluntary, meaning I was told to/made to parade.

Don't make statements on real life if you have never lived it.
[quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: [quote][p][bold]annoyedvoice1[/bold] wrote: [quote][p][bold]MartinMo[/bold] wrote: "You left a job because you felt you were treated second rate. Did you just wake up one morning and leave? Did you tolerate it for a day then jack it in? or did you try to ride the storm. Most likely you gave it a few days/weeks/months to see if it would improve but at that point in time u were unhappy and felt mistreated. As do these people." I actually spent over a year searching for new employment until things changed for me. The main difference is that i did not go to the local news papers crying, I did not rant on forums, threads or social networks or in any slander my previous employer for they way I FELT that I was being mistreated. These people do not have the right to push their personal opion onto others in an attempt to discredit the company just because they are unhappy. If things are that bad then leave, if you awaiting an opertunity to leave (new employment) then do so quietly. Out of interest, on average, what % of EE employees would stand up and voice their unhappiness with present working conditions. If every employee was paraded in the car park and then instructed you could return to your working position if you are happy with the current working environment, what % would remain in the car park?[/p][/quote]Yet again, misread the article. They went to their MP, who in turn has given it to the the press. The press then find people to spea kto about it. Yet again, another ridiculous statement... if people were in the position to leave their jobs purely because they wer eunhappy they wouldn't go to a car park and do it, they would just do it. For an MP to hold talks with big bosses, there has clearly been a high level of complaints and evidence of unfair treament or her arugment would be unjustified. This would happen with any company where a higher than usual percentage of the work foce complained to their MP. Most of the people rantin gon this thread are ranting at the people making idiotic statements about owning cars, having heating at work, tea and coffee facilities and should like it or lump it regardless (just to name a few). Clearly you are reading from a different article. Or have very little insight into politics or journalism.[/p][/quote]And clearly you cant read. Who mentioned just going to the car park to decide to quit.....sure I said paraded, meaning made to go outside (as though the fire alarm sounded). Then given the opertunity to return to your place of work if you were happy. I can garuntee there would be a small handfull of individuals left. As I am also certain there are more unemployed who be happy to take and fill those position and be happy to do so. Does it really matter who they went to to moan, do they really think it will change anything for the better. As an employee you have a choices, stay and be happy with the current situation, stay but look for alternative employment then quit when you can but do so quietly (you can moan and whine all you want once you have left), cause unrest and upset by expressing your unhappiness and risk being forced out of employment or if things are really that bad, quit then moan and whine about them.[/p][/quote]Clearly you can't spell. and still grammatically incorrect. Paraded: assemble for a formal inspection or ceremonial occasion. Does not mean 'made to go'. Therefore had you stated your analogy correctly I may have answered more suitably. Quite frankly your completely uneducated speculations are boring the life out of me now. This is one key board warrior signing out![/p][/quote]What a moron, trying to quote the meaning of paraded from an online dictionary, I spent 24 years in the forces and about 12% of the times I was paraded where for ceremonial/inspectio n purposes and even less of those were voluntary, meaning I was told to/made to parade. Don't make statements on real life if you have never lived it. MartinMo
  • Score: 0

1:50pm Sun 2 Feb 14

cushybutterfield says...

It will not surprise me if the 'EE' ***MOVE and relocate, lock, stock and barrel to the **** FAR EAST. YET MORE JOBS LOST TO THE *NORTH EAST, SO DO YOU ? ALSO CALL THAT DRIBBLE ?.
It will not surprise me if the 'EE' ***MOVE and relocate, lock, stock and barrel to the **** FAR EAST. YET MORE JOBS LOST TO THE *NORTH EAST, SO DO YOU ? ALSO CALL THAT DRIBBLE ?. cushybutterfield
  • Score: -1

1:57pm Mon 3 Feb 14

cushybutterfield says...

'Smacks of the world owes you a living and I want more'......, similar to the 'Council mentality' of certain councils throughout the north east.
'Smacks of the world owes you a living and I want more'......, similar to the 'Council mentality' of certain councils throughout the north east. cushybutterfield
  • Score: -1

2:07pm Mon 3 Feb 14

cushybutterfield says...

Smacks of, 'The world owes me a living, I want the money but I dont want the work'. Very similar over the years to a 'Council mentality' engrained in the culture of some (not all of course) British local councils which the working taxpayer has had to endure for decades. Makes you think Eh. Britain once the 'Workshy of the world, in many respects now the 'Workshy of the World'..
Smacks of, 'The world owes me a living, I want the money but I dont want the work'. Very similar over the years to a 'Council mentality' engrained in the culture of some (not all of course) British local councils which the working taxpayer has had to endure for decades. Makes you think Eh. Britain once the 'Workshy of the world, in many respects now the 'Workshy of the World'.. cushybutterfield
  • Score: 0

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