Staff at Red Cross charity shop in Richmond quit in disgust after 'clear-out'

The Northern Echo: DONATIONS ROW: The Red Cross shop, in Richmond DONATIONS ROW: The Red Cross shop, in Richmond

VOLUNTEERS at a charity shop walked out after they saw donations - including silverware, jewellery, commemorative tea sets and an unopened wi-fi router - had been binned.

Several members of staff at the Red Cross shop, in Richmond, including one paid employee, quit after claiming that items from the shop had been discarded by bosses intent on de-cluttering.

They said they found a large pile of rubbish at the rear of the shop containing items which had been on sale just days before a merchandising team arrived.

Christine Martin-Law, who was a volunteer at the shop for five years, said: “The area manager came into the shop when customers were present, and binned perfectly fine donations.

“We looked though the rubbish heap and rescued loads of stuff which we then went on to sell at a coffee morning.”

The Red Cross declined to comment on whether perfectly saleable donations had been binned from the Richmond shop.

A spokesman said the charity’s policy was only to dispose of broken and unusable items, or those which could not be recycled or traded in.

However, volunteers who salvaged the bins for dumped donations, said they made more than £40 from the recovered items at the coffee morning.

Another former volunteer, Joan Nixon, said: “Why wasn't the stuff that was thrown in the bin first offered to other charity shops?

“There was no consideration given to the feelings of customer, donors or volunteers.

“People give with quite some emotion sometimes. Some of the donations might have belonged to people's deceased mothers or relatives.

“I think that people would be horrified to know that there donations were being thrown out.”

Ex-volunteers also expressed concern that the charity paid an interim manger to stay in The Kings Head hotel in Richmond.

A spokesman for the charity said: “A staff member has been temporarily running the shop in Richmond for a month since two colleagues left their roles – and he is from another area, he has been staying in a nearby hotel.”

Volunteers who previously worked at the Red Cross shop, in Rosemary Lane, have now gone on to work for other charities.

Comments (38)

Please log in to enable comment sorting

9:20am Mon 14 Oct 13

Darkroom Devil says...

It comes as no shock to anyone that these big boys spend spend spend on expenses. With the large charities with big advertising budgets a lot of what's given goes on highly paid staff. Some get 100's of thousands in wages.

That's not charity......

We all need a clear out sometimes though. Me included.
It comes as no shock to anyone that these big boys spend spend spend on expenses. With the large charities with big advertising budgets a lot of what's given goes on highly paid staff. Some get 100's of thousands in wages. That's not charity...... We all need a clear out sometimes though. Me included. Darkroom Devil

9:53am Mon 14 Oct 13

IanfromCrook says...

My suggestion to anyone is to donate and buy from smaller more independent charity shops which by and large still hold to the original idea.
The larger chains have been changing to a much more business like model which does not fit with the beauty of the true charity shops.
When I donate I feel a doubly good feeling, one because it is a worthwhile charity, and two things in the shop are priced so those who are not well off can afford them. The second of these has been eroded with teams of assessors pricing goods to the optimum. If they are now scrapping donations then their U.S.P. s are no more and I for one will not be donating to shops with this attitude, I would also hope shoppers are more discerning.
As for this individual story the 'Red Cross' response is inadequate it was not just an odd employee it was a number of people, so its not a case of it not happening.
My suggestion to anyone is to donate and buy from smaller more independent charity shops which by and large still hold to the original idea. The larger chains have been changing to a much more business like model which does not fit with the beauty of the true charity shops. When I donate I feel a doubly good feeling, one because it is a worthwhile charity, and two things in the shop are priced so those who are not well off can afford them. The second of these has been eroded with teams of assessors pricing goods to the optimum. If they are now scrapping donations then their U.S.P. s are no more and I for one will not be donating to shops with this attitude, I would also hope shoppers are more discerning. As for this individual story the 'Red Cross' response is inadequate it was not just an odd employee it was a number of people, so its not a case of it not happening. IanfromCrook

10:27am Mon 14 Oct 13

GeordieB says...

Isn't it about time that the Charities Commission started to look at whether organisations are real charities, or merely trading entities exploiting more favourable charity legislation?
For me, if an organisation has thousands of paid employees and advertises on TV, it smacks more of a Company engaged in trade rather than a Charity.
Isn't it about time that the Charities Commission started to look at whether organisations are real charities, or merely trading entities exploiting more favourable charity legislation? For me, if an organisation has thousands of paid employees and advertises on TV, it smacks more of a Company engaged in trade rather than a Charity. GeordieB

11:52am Mon 14 Oct 13

David Lacey says...

The Chief Executive of SAVE THE CHILDREN is on £170k - more than the Prime Minister. Charity?
The Chief Executive of SAVE THE CHILDREN is on £170k - more than the Prime Minister. Charity? David Lacey

1:19pm Mon 14 Oct 13

Homshaw1 says...

You would have thought if they had too much stuff they could sell it to car booters
You would have thought if they had too much stuff they could sell it to car booters Homshaw1

1:27pm Mon 14 Oct 13

loonyleft says...

You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better.
You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better. loonyleft

1:52pm Mon 14 Oct 13

Trevorjordache says...

I signed up to sponsor the Red Cross , I already make donations to guide dogs and air ambulance so am at my limit to what I can afford , after a couple of months there telesales bombarded me with calls to increase my donations, in the end I got that sick of them calling I cancelled all donations to them , the other two charities just send me correspondence on what they are doing or trying to do ,with a thank you for support at the end. How it should be , Red Cross you should be ashamed of yourselves !!
I signed up to sponsor the Red Cross , I already make donations to guide dogs and air ambulance so am at my limit to what I can afford , after a couple of months there telesales bombarded me with calls to increase my donations, in the end I got that sick of them calling I cancelled all donations to them , the other two charities just send me correspondence on what they are doing or trying to do ,with a thank you for support at the end. How it should be , Red Cross you should be ashamed of yourselves !! Trevorjordache

1:55pm Mon 14 Oct 13

banjoman says...

Only the Manager and Assistant manager are paid, and not overly high, considering the hours worked, and often have to run the shop on their own if no volunteers turn in. Unpaid volunteers carry out the rest of the work.
Sir Nick Young, Red Cross Chief Executive earned £184,000 in 2012
Only the Manager and Assistant manager are paid, and not overly high, considering the hours worked, and often have to run the shop on their own if no volunteers turn in. Unpaid volunteers carry out the rest of the work. Sir Nick Young, Red Cross Chief Executive earned £184,000 in 2012 banjoman

2:02pm Mon 14 Oct 13

IanfromCrook says...

loonyleft wrote:
You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better.
Are there comments I cannot see?
Did anyone suggest a charity should be run on a completely voluntary basis?
But paid staff should be kept to the minimum needed as should the levels of wages given to senior managers.
Taking your comment to the extreme (obviously not what you intended) maybe they could save the world by having there own shopping channel, maybe only using paid staff at a basic plus commission rate that would certainly not be chaos.
Although charity shops did not start in this business manor and there was no chaos.
I think, and the charity commission agrees, that it is perfectly reasonable to question the amount paid to run charities...particul
arly so for charity shops. It is also reasonable to ask is this shop a charity or a business as charities have a lot lower tax rates.
The Third Sector Research Centre is just one organisation that is looking into such things, asking questions such as, 'Are volunteers are being marginalised by an increasing emphasis on professionalization and delivery of services, at the same time as expectations and responsibilities may be increasing?'
[quote][p][bold]loonyleft[/bold] wrote: You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better.[/p][/quote]Are there comments I cannot see? Did anyone suggest a charity should be run on a completely voluntary basis? But paid staff should be kept to the minimum needed as should the levels of wages given to senior managers. Taking your comment to the extreme (obviously not what you intended) maybe they could save the world by having there own shopping channel, maybe only using paid staff at a basic plus commission rate that would certainly not be chaos. Although charity shops did not start in this business manor and there was no chaos. I think, and the charity commission agrees, that it is perfectly reasonable to question the amount paid to run charities...particul arly so for charity shops. It is also reasonable to ask is this shop a charity or a business as charities have a lot lower tax rates. The Third Sector Research Centre is just one organisation that is looking into such things, asking questions such as, 'Are volunteers are being marginalised by an increasing emphasis on professionalization and delivery of services, at the same time as expectations and responsibilities may be increasing?' IanfromCrook

2:50pm Mon 14 Oct 13

DarloXman says...

loonyleft wrote:
You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better.
Once again Lefty you read what you want and not what was written.

There is rightly growing concern about how the large "organised" charities are run - most of course managed by people who have similar political leanings to yourself. How can an organisation call itself a charity when it has a CEO and board members earning >£100k per year?

Of course Mr Milliband (David) trumps all that and is earning in excess of £250k whilst enhancing his CV on the other side of the pond supposedly saving the world!, whilst waiting for a return to the UK to save "us"!!

I wish I was earning enough to be able to call myself a "do gooding" solicialist!! Mind you - I wouldn't be able to sleep at night so perhaps I'm better off as I am!
[quote][p][bold]loonyleft[/bold] wrote: You can't run a charity on a completely voluntary basis, it would be utter chaos.Yes it is run on business lines with paid staff,that is how they generate cash for the charity. Completely ignorant comments above from people who should know better.[/p][/quote]Once again Lefty you read what you want and not what was written. There is rightly growing concern about how the large "organised" charities are run - most of course managed by people who have similar political leanings to yourself. How can an organisation call itself a charity when it has a CEO and board members earning >£100k per year? Of course Mr Milliband (David) trumps all that and is earning in excess of £250k whilst enhancing his CV on the other side of the pond supposedly saving the world!, whilst waiting for a return to the UK to save "us"!! I wish I was earning enough to be able to call myself a "do gooding" solicialist!! Mind you - I wouldn't be able to sleep at night so perhaps I'm better off as I am! DarloXman

2:56pm Mon 14 Oct 13

DarloXman says...

David Lacey wrote:
The Chief Executive of SAVE THE CHILDREN is on £170k - more than the Prime Minister. Charity?
Yes - I saw a TV advert last night with Lilly Savage (or whatever he is called) asking for direct debit donations of £2/month for "Save the Children" - he must want a pay rise. As soon as they have your direct debit they're calling you to ask if you can make it £5/month and so on....

I will no longer donate to organised national/internation
al charities, much better to give to local organisations with genuine need or sponsor someone directly who is working over in areas of need. I'm clearly not the only one as donations to these "businesses" are reducing fast!
[quote][p][bold]David Lacey[/bold] wrote: The Chief Executive of SAVE THE CHILDREN is on £170k - more than the Prime Minister. Charity?[/p][/quote]Yes - I saw a TV advert last night with Lilly Savage (or whatever he is called) asking for direct debit donations of £2/month for "Save the Children" - he must want a pay rise. As soon as they have your direct debit they're calling you to ask if you can make it £5/month and so on.... I will no longer donate to organised national/internation al charities, much better to give to local organisations with genuine need or sponsor someone directly who is working over in areas of need. I'm clearly not the only one as donations to these "businesses" are reducing fast! DarloXman

3:56pm Mon 14 Oct 13

loonyleft says...

I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross.
I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross. loonyleft

4:19pm Mon 14 Oct 13

DarloXman says...

loonyleft wrote:
I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross.
Lefty - I'm not a "Righty" - I criticise anything I see that I think is wrong! Why is it that you just criticise the 'right' and support anything undertaken by the lefties - however indefensible it is??

More than £170k is not just a good salary - it is an excessive salary. People don't need to earn that amount to have a good life - and I think it is very hypocritical for management to represent a charity supposedly fighting poverty when they are earning so much in excess of the average pay and they are targeting those of us who don't earn very much at all for donations! I also don't accept that suggestion that you have to pay that much to get the quality for the position - I have worked with many exceptional people who have never earned half of these obscene amounts.
[quote][p][bold]loonyleft[/bold] wrote: I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross.[/p][/quote]Lefty - I'm not a "Righty" - I criticise anything I see that I think is wrong! Why is it that you just criticise the 'right' and support anything undertaken by the lefties - however indefensible it is?? More than £170k is not just a good salary - it is an excessive salary. People don't need to earn that amount to have a good life - and I think it is very hypocritical for management to represent a charity supposedly fighting poverty when they are earning so much in excess of the average pay and they are targeting those of us who don't earn very much at all for donations! I also don't accept that suggestion that you have to pay that much to get the quality for the position - I have worked with many exceptional people who have never earned half of these obscene amounts. DarloXman

5:01pm Mon 14 Oct 13

IanfromCrook says...

loonyleft wrote:
I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross.
Now you have mentioned it that makes double the number of people mentioning the PM salary on this thread.....I just mentioned it oh no maybe your a prophet?
The red cross does a lot of good and has done for many years.
I personally would like it to keep its high esteem, you seem impulsed into defending it's flaws. If you cannot criticise good organisations then the good will wither, and who will listen when you criticise the bad ones?
[quote][p][bold]loonyleft[/bold] wrote: I read this item properly,people keep quoting the prime minister's pay as though he was close to destitution- funny how right wingers preach free enterprise,then sound like communists when it comes to wages. The red cross does lots of good work across the globe,but suddenly it's a bad organisation because it's bosses get a good salary.Hope it's nothing to do with the fact the red cross is going to help people made poor by this government, I mean imagine the embarresment Cameron hosting visits from world leaders ,when the people he is persecuting are having to accept aid from the red cross.[/p][/quote]Now you have mentioned it that makes double the number of people mentioning the PM salary on this thread.....I just mentioned it oh no maybe your a prophet? The red cross does a lot of good and has done for many years. I personally would like it to keep its high esteem, you seem impulsed into defending it's flaws. If you cannot criticise good organisations then the good will wither, and who will listen when you criticise the bad ones? IanfromCrook

5:44pm Mon 14 Oct 13

IanfromCrook says...

Just a note: from red cross accounts 2012. 60k - 100k per year 28 staff. Over 100k under 200k 4 staff. Total staff 3624. Total salary bill 79.6 million.
Just a note: from red cross accounts 2012. 60k - 100k per year 28 staff. Over 100k under 200k 4 staff. Total staff 3624. Total salary bill 79.6 million. IanfromCrook

1:09am Tue 15 Oct 13

Chloe 123 says...

What a waste, these items could have been sold surely even if at a low clearance price as any money to the charity is better than none. Throwing them out makes no sense as they could have been given to a local church raffle etc...Please note not all charity shops are like this as it's best to give to a local shop ie: St Cuthberts hospice charity shop as you know where the money is going.

I hope this does not put people off from making donations to worthy causes.
What a waste, these items could have been sold surely even if at a low clearance price as any money to the charity is better than none. Throwing them out makes no sense as they could have been given to a local church raffle etc...Please note not all charity shops are like this as it's best to give to a local shop ie: St Cuthberts hospice charity shop as you know where the money is going. I hope this does not put people off from making donations to worthy causes. Chloe 123

4:41pm Tue 15 Oct 13

loonyleft says...

Maybe if the heads of banks would start the ball rolling by taking big cuts in their massive salaries instead of pay rises and bonuses,other people will follow suit.The government seem determined to roll back the decades,as far as wages are concerned in ordinary jobs,maybe bosses could cut their pay in proportion.The usual cry is we would lose talented people, maybe the bosses of the red cross might emigrate to Africa,set up shop there and send aid to the u.k.,to fill the gap left by the governments cuts,an even bigger embarresment for Cameron,getting aid from Africa,for all the people he is making destitute here !!
Maybe if the heads of banks would start the ball rolling by taking big cuts in their massive salaries instead of pay rises and bonuses,other people will follow suit.The government seem determined to roll back the decades,as far as wages are concerned in ordinary jobs,maybe bosses could cut their pay in proportion.The usual cry is we would lose talented people, maybe the bosses of the red cross might emigrate to Africa,set up shop there and send aid to the u.k.,to fill the gap left by the governments cuts,an even bigger embarresment for Cameron,getting aid from Africa,for all the people he is making destitute here !! loonyleft

5:46pm Tue 15 Oct 13

Soapboxprattler says...

Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers.
What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat.
Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers. What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat. Soapboxprattler

7:32pm Tue 15 Oct 13

IanfromCrook says...

Soapboxprattler wrote:
Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers.
What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat.
You have me intrigued? Are you saying that the source of this story is causing trouble or a rogue manager? It reads like there is more than one source to this story.

loonyleft quite agree that top bankers salaries are obscene (and seem to get larger the worse job they do). However charities hold a special place because it should be about the cause. Also government because both should use peoples monies prudently. They should lead the way by example How about Mr Garlick 200k and the top earners of DCC getting 15% less..........that would save them £180,000 a year. Seems fair.
[quote][p][bold]Soapboxprattler[/bold] wrote: Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers. What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat.[/p][/quote]You have me intrigued? Are you saying that the source of this story is causing trouble or a rogue manager? It reads like there is more than one source to this story. loonyleft quite agree that top bankers salaries are obscene (and seem to get larger the worse job they do). However charities hold a special place because it should be about the cause. Also government because both should use peoples monies prudently. They should lead the way by example How about Mr Garlick 200k and the top earners of DCC getting 15% less..........that would save them £180,000 a year. Seems fair. IanfromCrook

9:28pm Tue 15 Oct 13

loonyleft says...

Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad?
Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad? loonyleft

9:54pm Tue 15 Oct 13

DarloXman says...

loonyleft wrote:
Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad?
Totally agree
[quote][p][bold]loonyleft[/bold] wrote: Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad?[/p][/quote]Totally agree DarloXman

11:13pm Tue 15 Oct 13

IanfromCrook says...

loonyleft wrote:
Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad?
In short yes yes to the first two things and no I don't feel sorry for him.
[quote][p][bold]loonyleft[/bold] wrote: Yes I take the point that some of the salaries quoted for charity bosses are large,but you would agree wouldn't you that there is a need for full time professional staff to run large charities.When you look at the money a lot of people get,you wonder even in better times economically ,do they really need to be that high,having said that one bank boss had to take time off recently due to stress and exhaustion, don't you feel sorry for the poor lad?[/p][/quote]In short yes yes to the first two things and no I don't feel sorry for him. IanfromCrook

11:01am Wed 16 Oct 13

Rich Mond says...

Soapboxprattler wrote:
Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers.
What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat.
This Area Manager concerned has a well known reputation for managing by fear, I am supprised that more staff and volunteers have not walked out on the BRC because of her.
[quote][p][bold]Soapboxprattler[/bold] wrote: Lets not get things out of perspective the British Red Cross is an excellent organisation which is manned by a close knit team of dedicated volunteers. What we have here in Richmond is an individuals style of management with the intension to raid a shop and basically ransack it. Why do I know? because I was volunteer at Richmond BRC and I witnessed it on more than one occasion. This is not news I'm afraid, but it is the individuals modus operandi and for de-motivating staff and volunteers, for causing gossip around the other hard working charity shops of Richmond and for tarnishing the reputation of the British Red Cross, not only in Richmond by way beyond via the internet it works a treat.[/p][/quote]This Area Manager concerned has a well known reputation for managing by fear, I am supprised that more staff and volunteers have not walked out on the BRC because of her. Rich Mond

1:08pm Wed 16 Oct 13

loonyleft says...

Thanks Ian,of course I was not being serious about my last point.
Thanks Ian,of course I was not being serious about my last point. loonyleft

6:25pm Wed 16 Oct 13

pxatkins says...

How about we hear from whomever threw stuff out before we burn down the castle? What was the reason?
How about we hear from whomever threw stuff out before we burn down the castle? What was the reason? pxatkins

10:05pm Wed 16 Oct 13

loonyleft says...

Could be the staff is so disorganised,the bosses lost patience with them,and cleared everything out.
Could be the staff is so disorganised,the bosses lost patience with them,and cleared everything out. loonyleft

6:34am Thu 17 Oct 13

banjoman says...

loonyleft wrote:
Could be the staff is so disorganised,the bosses lost patience with them,and cleared everything out.
Good management does not ride roughshod and belittle people, but should assist in overcoming any perceived problems. Speculation that the 'staff' were disorganised discredits the people that willingly gave of their time and services for free, and ignores the fact that the subject of the article was that saleable goods (donated in good faith) had been disposed of without any attempt to re-distribute or realise any monetary return for the charity.
[quote][p][bold]loonyleft[/bold] wrote: Could be the staff is so disorganised,the bosses lost patience with them,and cleared everything out.[/p][/quote]Good management does not ride roughshod and belittle people, but should assist in overcoming any perceived problems. Speculation that the 'staff' were disorganised discredits the people that willingly gave of their time and services for free, and ignores the fact that the subject of the article was that saleable goods (donated in good faith) had been disposed of without any attempt to re-distribute or realise any monetary return for the charity. banjoman

12:27pm Thu 17 Oct 13

Jackaranda says...

"This Area Manager concerned has a well known reputation for managing by fear, I am supprised that more staff and volunteers have not walked out on the BRC because of her."

I notice the word "her". A snake with t!ts then!!
"This Area Manager concerned has a well known reputation for managing by fear, I am supprised that more staff and volunteers have not walked out on the BRC because of her." I notice the word "her". A snake with t!ts then!! Jackaranda

2:35pm Thu 17 Oct 13

hippyjohn says...

the belief of BRC bosses must be "Charity begins in my wallet"
the belief of BRC bosses must be "Charity begins in my wallet" hippyjohn

5:57pm Sun 20 Oct 13

Madam Mim says...

Sadly this exact thing happened in an East Yorkshire shop, under the area management of the same person. It resulted in several volunteers and staff leaving, including the well respected shop manager of 15 years. The above comments are true - the area manager has caused staff to feel bullied and anxious for some time. This issue of course should have been tackled by the Red Cross before. But this new issue regarding this incredibly disrespectful treatment of donations given in good faith demands a more public response by the Red Cross. I have given so many donations over the years and frequently get letters informing me how much gift aid money my donations have generated. I won't be giving anything else now and will find more 'worthy' causes. It saddens me that the Red Cross was not as worthy as I always believed.
Sadly this exact thing happened in an East Yorkshire shop, under the area management of the same person. It resulted in several volunteers and staff leaving, including the well respected shop manager of 15 years. The above comments are true - the area manager has caused staff to feel bullied and anxious for some time. This issue of course should have been tackled by the Red Cross before. But this new issue regarding this incredibly disrespectful treatment of donations given in good faith demands a more public response by the Red Cross. I have given so many donations over the years and frequently get letters informing me how much gift aid money my donations have generated. I won't be giving anything else now and will find more 'worthy' causes. It saddens me that the Red Cross was not as worthy as I always believed. Madam Mim

9:19am Wed 23 Oct 13

Dierdre says...

I think there is a very good reason why a certain person uses the name - "looney"
I think there is a very good reason why a certain person uses the name - "looney" Dierdre

9:33am Mon 28 Oct 13

Soapboxprattler says...

As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?
As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ? Soapboxprattler

9:42am Tue 29 Oct 13

Eddyamy says...

Soapboxprattler wrote:
As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?
Many of us x shop managers/volunteers are all wondering this.
There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet.
So sad for donators to read this, but hopefully now something will be done!
Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling!
Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum.
Please do something about her!
[quote][p][bold]Soapboxprattler[/bold] wrote: As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?[/p][/quote]Many of us x shop managers/volunteers are all wondering this. There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet. So sad for donators to read this, but hopefully now something will be done! Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling! Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum. Please do something about her! Eddyamy

9:43am Tue 29 Oct 13

Eddyamy says...

Soapboxprattler wrote:
As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?
Many of us x shop managers/volunteers are all wondering this.
There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet.
So sad for donators to read this, but hopefully now something will be done!
Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling!
Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum.
Please do something about her!
[quote][p][bold]Soapboxprattler[/bold] wrote: As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?[/p][/quote]Many of us x shop managers/volunteers are all wondering this. There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet. So sad for donators to read this, but hopefully now something will be done! Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling! Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum. Please do something about her! Eddyamy

8:24am Thu 31 Oct 13

Rich Mond says...

Eddyamy wrote:
Soapboxprattler wrote:
As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?
Many of us x shop managers/volunteers are all wondering this.
There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet.
So sad for donators to read this, but hopefully now something will be done!
Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling!
Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum.
Please do something about her!
Unfortunately it looks like British Red Cross could not care less about their staff and volunteers and how she treats them, all they seem to care about is getting more and more money from donations and trying to sell items at higher prices or keeping hold of stock they don't want to sell at the prices their customers would be prepared to buy them at.

This Area Manager concerned is givern free reign to bully and victimise the Shop Managers and Volunteers, regularly having them in tears and shouting at them in front of customers, as well as regularly taking a strop and "raiding" a shop to chuck out loads of saleable items,

The BRC also has rediculous policies, meaning that a number of types of items that could be sold via the shops or other means are having to be scrapped.

Personally, even if the BRC was the only Charity Shop where I live, I would not donate anything at all to them and would travel elsewhere to donate to the Great North Air Ambulance or the PDSA instead.
[quote][p][bold]Eddyamy[/bold] wrote: [quote][p][bold]Soapboxprattler[/bold] wrote: As a little water has passed under the bridge - is now a good time to ask the senior regional manager whether the area manager in question is still in post ?[/p][/quote]Many of us x shop managers/volunteers are all wondering this. There have been so many grievances put forward against her, she always comes out grinning as it's swept under the carpet. So sad for donators to read this, but hopefully now something will be done! Shop Managers are on minimum wage, with incentives for reaching target, then Area managers like her get incentives for getting her team to reach target...pyramid selling! Not only have people wasted good donations, we have waisted many good working years of our lives, to be ground down by a bully with no respect for anyone! Not to mention the poor Volunteers that have gave hours of their life's, doing this for years to be treat like scum. Please do something about her![/p][/quote]Unfortunately it looks like British Red Cross could not care less about their staff and volunteers and how she treats them, all they seem to care about is getting more and more money from donations and trying to sell items at higher prices or keeping hold of stock they don't want to sell at the prices their customers would be prepared to buy them at. This Area Manager concerned is givern free reign to bully and victimise the Shop Managers and Volunteers, regularly having them in tears and shouting at them in front of customers, as well as regularly taking a strop and "raiding" a shop to chuck out loads of saleable items, The BRC also has rediculous policies, meaning that a number of types of items that could be sold via the shops or other means are having to be scrapped. Personally, even if the BRC was the only Charity Shop where I live, I would not donate anything at all to them and would travel elsewhere to donate to the Great North Air Ambulance or the PDSA instead. Rich Mond

9:27am Thu 31 Oct 13

NovaPost says...

I worked as a paid member of staff for a Branch of the British Red Cross for 5 years. This was over 10 years ago now, I did Finance and IT.

I was regularly appalled at the amount of money that was wasted by members of staff on hotels, evening meals, days away on team building and lots of other things. I personally turned down payment of some things that were claimed by managers, over £20 for evening meals. On each occasion I was overridden by managers.

My role original was not Finance (otherwise would have left sooner) but I was disgusted at the the money wasted. People gave their hard earned cash for people to then throw it away on pointless things. The local branches were originally seperately registered charities, that all merged into the one national one.

When i left it was being turned more into a national/internation
al business and I was seeing more and more money wasted. Most of the people you now see collecting are working on a commission basis where a percentage is paid to the individuals collecting.

When I was there this was not the case, it was volunteers out collecting, most of the staff in the shop were volunteers other than 1 manger which did make the staff run more efficiently and more professionally so I could understand why their are some managers if the cost of the manager is offset by increased sales.

I did meet some amazing people while I worked there who gave up all of their time to volunteer totally for free and went out in atrocious conditions to help other those people were amazing. This was countered by a small number of staff, usually managers who just wasted money. I don't think those volunteers who amazed me would be too happy if they knew where the money they had raised had gone.

Personally I would never donate any money to a large charity like British Red Cross. Stick to the small charities or those that have not got huge back office functions.
I worked as a paid member of staff for a Branch of the British Red Cross for 5 years. This was over 10 years ago now, I did Finance and IT. I was regularly appalled at the amount of money that was wasted by members of staff on hotels, evening meals, days away on team building and lots of other things. I personally turned down payment of some things that were claimed by managers, over £20 for evening meals. On each occasion I was overridden by managers. My role original was not Finance (otherwise would have left sooner) but I was disgusted at the the money wasted. People gave their hard earned cash for people to then throw it away on pointless things. The local branches were originally seperately registered charities, that all merged into the one national one. When i left it was being turned more into a national/internation al business and I was seeing more and more money wasted. Most of the people you now see collecting are working on a commission basis where a percentage is paid to the individuals collecting. When I was there this was not the case, it was volunteers out collecting, most of the staff in the shop were volunteers other than 1 manger which did make the staff run more efficiently and more professionally so I could understand why their are some managers if the cost of the manager is offset by increased sales. I did meet some amazing people while I worked there who gave up all of their time to volunteer totally for free and went out in atrocious conditions to help other those people were amazing. This was countered by a small number of staff, usually managers who just wasted money. I don't think those volunteers who amazed me would be too happy if they knew where the money they had raised had gone. Personally I would never donate any money to a large charity like British Red Cross. Stick to the small charities or those that have not got huge back office functions. NovaPost

9:02pm Thu 31 Oct 13

Lifetime Townie says...

Quite agree "Novapost" a lot of donations are wasted on the top dogs living it up when the donations are intended for the needy. Take for example Miliband who went to work for an American charity for a six figure sum taken out of the donations.
Quite agree "Novapost" a lot of donations are wasted on the top dogs living it up when the donations are intended for the needy. Take for example Miliband who went to work for an American charity for a six figure sum taken out of the donations. Lifetime Townie

9:44pm Thu 31 Oct 13

Soapboxprattler says...

Interesting that the area manager in question has not commented on these pages or indeed the Regional Manager....and so we turn to the News of the day. Two people appeared at the Old Bailey today charged with having no respect for people, who are accused of abusing power,, and for phone hacking, and as it turns out were...........
Interesting that the area manager in question has not commented on these pages or indeed the Regional Manager....and so we turn to the News of the day. Two people appeared at the Old Bailey today charged with having no respect for people, who are accused of abusing power,, and for phone hacking, and as it turns out were........... Soapboxprattler

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree