Woman fined by private car park operator near University Hospital of North Durham despite buying a ticket

The Northern Echo: Mandy Egglestone, from Coxhoe, who was hit with a parking fine, despite buying a ticket. Mandy Egglestone, from Coxhoe, who was hit with a parking fine, despite buying a ticket.

A WOMAN has told how she was left with a £60 parking fine despite having proof she had bought a ticket before visiting her sick mother in hospital.

Mandy Eggleston, of Coxhoe, County Durham, is one of several motorists to  express their anger at LDK-Security which operates a private car park close to the University Hospital of North Durham in Durham City.

Now city MP, Roberta Blackman-Woods, has called on the landowner to improve its ticket machines and for the NHS Trust to lower its parking costs at the hospital's official car park.

Mrs Eggleston, 54, who has paid the fine, bought a parking ticket - which cannot be stuck to the windscreen - before visiting her mother, who suffers from lung cancer and stomach problems. 

She believes it may have been blown off the dashboard when she shut the car door in the unlit car park.

“It’s just not right, to go to a hospital and actually pay for a ticket and to be hit with a fine like that," she added.

The Northern Echo has highlighted the cases of two other motorists with similar stories and is aware of several others.

In 2011 a cancer patient from Pity Me, near Durham, was fined £90 when  his hospital appointment over ran while last year a Shildon grandmother was fined £60 after her ticket also blew off the dashboard.

Kelvin Mupungu, director at LDK-Security, said the private car park, situated just off the main roundabout leading to the hospital, was cheaper than the NHS Trust car park. 

He explained LDK ran the existing the car park but did not own it.

“There have been very exceptional cases where we cancelled tickets on the basis of good will but we shouldn’t really. We can’t have a situation where everyone just says their ticket blew away. The signs are clear and they say the ticket has to be properly displayed.”

Roberta Blackman-Woods, a Labour MP, said she had contacted LDK-Security and had been assured her they would approach the landowner to suggest the parking meters be changed to ones dispensing sticky-backed tickets.

However, she believes the main issue is the affordability of the NHS Trust car park. The LDK-Security run car park costs £3 for 24 hours and the NHS one costs £4.

A spokesman for the Durham and Darlington NHS Trust said car parking at the hospital’s own car park was in fact comparable to other hospital car parks across the region.

More Durham City News

Comments (18)

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9:58am Mon 11 Feb 13

mcjordiuk says...

as with all private tickets just IGNORE IT.....
as with all private tickets just IGNORE IT..... mcjordiuk

10:18am Mon 11 Feb 13

thehogman says...

My wife was working at this hospital for a few days on a course; she registered her car with the appropriate persons and still was issued with a parking ticket, no amount of discussion got through to these half wits...and sadly she had no alternative to pay up...shabby organisation or what!!
My wife was working at this hospital for a few days on a course; she registered her car with the appropriate persons and still was issued with a parking ticket, no amount of discussion got through to these half wits...and sadly she had no alternative to pay up...shabby organisation or what!! thehogman

10:24am Mon 11 Feb 13

mcjordiuk says...

thehogman wrote:
My wife was working at this hospital for a few days on a course; she registered her car with the appropriate persons and still was issued with a parking ticket, no amount of discussion got through to these half wits...and sadly she had no alternative to pay up...shabby organisation or what!!
in the LDK car park? should of ignored it... they wont do a thing
[quote][p][bold]thehogman[/bold] wrote: My wife was working at this hospital for a few days on a course; she registered her car with the appropriate persons and still was issued with a parking ticket, no amount of discussion got through to these half wits...and sadly she had no alternative to pay up...shabby organisation or what!![/p][/quote]in the LDK car park? should of ignored it... they wont do a thing mcjordiuk

10:26am Mon 11 Feb 13

Ann says...

I posted this last week on the letters page:

Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable.

Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices.

http://www.moneysavi
ngexpert.com/reclaim
/private-parking-tic
kets?utm_source=MSE_
Newsletter&utm_mediu
m=Email&utm_term=05-
Feb-13&utm_campaign=
reclaim&utm_content=
51
I posted this last week on the letters page: Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable. Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices. http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets?utm_source=MSE_ Newsletter&utm_mediu m=Email&utm_term=05- Feb-13&utm_campaign= reclaim&utm_content= 51 Ann

11:05am Mon 11 Feb 13

chrisby33 says...

IMPORTANT, READ THIS!

If you park in a privately owned carpark, and find yourself with a ticket.....

DO NOT PAY IT, DO NOT CONTACT THE COMPANY, IGNORE ALL CORRESPONDANCE.

The "FINE" you receive is not a fine but an invoice between you and the company involved. if you ignore them, even if they threaten court action, they cannot do anything about it.
IMPORTANT, READ THIS! If you park in a privately owned carpark, and find yourself with a ticket..... DO NOT PAY IT, DO NOT CONTACT THE COMPANY, IGNORE ALL CORRESPONDANCE. The "FINE" you receive is not a fine but an invoice between you and the company involved. if you ignore them, even if they threaten court action, they cannot do anything about it. chrisby33

12:13pm Mon 11 Feb 13

Birdyy says...

A bit of a non-story. These things happen.
A bit of a non-story. These things happen. Birdyy

2:59pm Mon 11 Feb 13

jayster says...

Wouldn't be so bad if the car park was in a fit state.... On an evening when dark the whole site is a liability...
Wouldn't be so bad if the car park was in a fit state.... On an evening when dark the whole site is a liability... jayster

4:53pm Mon 11 Feb 13

the-big-yin says...

LISTEN CAREFULLY
ANY PERSON GIVEN A TICKET ( I.E. SO CALLED FINE ) FROM A PRIVATE RUN CAR PARK DOES NOT HAVE TO PAY ANYTHING.
THIS IS THE LAW.
DO NOT EVEN ACKNOWLEDGE ANYTHING FROM THEM AND THROW THE LETTER IN THE BIN.
THEY CANNOT DO A SINGLE THING ABOUT IT.
SO DO NOT LET IT WORRY YOU.
KEEP YOUR FINE AND GO ON THE DRINK FOR A GOOD SESSION.
LISTEN CAREFULLY ANY PERSON GIVEN A TICKET ( I.E. SO CALLED FINE ) FROM A PRIVATE RUN CAR PARK DOES NOT HAVE TO PAY ANYTHING. THIS IS THE LAW. DO NOT EVEN ACKNOWLEDGE ANYTHING FROM THEM AND THROW THE LETTER IN THE BIN. THEY CANNOT DO A SINGLE THING ABOUT IT. SO DO NOT LET IT WORRY YOU. KEEP YOUR FINE AND GO ON THE DRINK FOR A GOOD SESSION. the-big-yin

8:28pm Mon 11 Feb 13

victorjames says...

Ann wrote:
I posted this last week on the letters page: Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable. Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices. http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets?utm_source=MSE_ Newsletter&utm_m
ediu m=Email&utm_term
=05- Feb-13&utm_campa
ign= reclaim&utm_cont
ent= 51
These people are a disgrace and the above correspondent says it all.
[quote][p][bold]Ann[/bold] wrote: I posted this last week on the letters page: Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable. Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices. http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets?utm_source=MSE_ Newsletter&utm_m ediu m=Email&utm_term =05- Feb-13&utm_campa ign= reclaim&utm_cont ent= 51[/p][/quote]These people are a disgrace and the above correspondent says it all. victorjames

9:30pm Mon 11 Feb 13

victim#2 says...

Well well! Another victim of our over-zealous friends 'LDK Security'. The very same thing happened to my wife back in October. The parking attendant was standing next to the machine when she bought the ticket, and saw her do it. It was a blustery day and the ticket must have blown over when she closed the car door. When my wife returned to the car, she had been issued with a £60 penalty. My wife immediately sought out the attendant and showed him the ticket, but he said he could do nothing and advised her to appeal. So, appeal we did to LDK Security. Surprise, surprise, the appeal was rejected by return of post. The appeal system allows for a further appeal to an organisation called POPLA (Parking on Private Land Association). We appealed to POPLA, but in the meantime, paid the £60 fine (along with a Debit card (Not Credit Card) fee of £1.50) to prevent it from escalating to £95 after 14 days. After some weeks we got a letter from POPLA saying our appeal had been upheld. I thought justice had been served until I rang Kelvin Mupungu, the owner of LDK Security. He refused to accept the result of their own appeals system and has, up to now, refused to make a refund. I have since referred the matter to Roberta Blackman-Woods who has written to the MD of POPLA. to seek an explanation. A reply is awaited. The CAB have advised me to pursue the matter as a small claim in the County Court if LDK refuse to do the honourable and correct thing.
Well well! Another victim of our over-zealous friends 'LDK Security'. The very same thing happened to my wife back in October. The parking attendant was standing next to the machine when she bought the ticket, and saw her do it. It was a blustery day and the ticket must have blown over when she closed the car door. When my wife returned to the car, she had been issued with a £60 penalty. My wife immediately sought out the attendant and showed him the ticket, but he said he could do nothing and advised her to appeal. So, appeal we did to LDK Security. Surprise, surprise, the appeal was rejected by return of post. The appeal system allows for a further appeal to an organisation called POPLA (Parking on Private Land Association). We appealed to POPLA, but in the meantime, paid the £60 fine (along with a Debit card (Not Credit Card) fee of £1.50) to prevent it from escalating to £95 after 14 days. After some weeks we got a letter from POPLA saying our appeal had been upheld. I thought justice had been served until I rang Kelvin Mupungu, the owner of LDK Security. He refused to accept the result of their own appeals system and has, up to now, refused to make a refund. I have since referred the matter to Roberta Blackman-Woods who has written to the MD of POPLA. to seek an explanation. A reply is awaited. The CAB have advised me to pursue the matter as a small claim in the County Court if LDK refuse to do the honourable and correct thing. victim#2

9:53pm Mon 11 Feb 13

soulsearcher says...

These people do get away with a lot mind i have parked there many time and made sure my ticket was on the dash.

there are many sites to help people out getoutofdebtfree.org
/Parking-Notice
is very good Site

People Need To Look after there rights if people are giving cash away I would take it from you and give you a worthless bit of paper money doesn't exist
These people do get away with a lot mind i have parked there many time and made sure my ticket was on the dash. there are many sites to help people out getoutofdebtfree.org /Parking-Notice is very good Site People Need To Look after there rights if people are giving cash away I would take it from you and give you a worthless bit of paper money doesn't exist soulsearcher

10:44pm Mon 11 Feb 13

outragedofmiltonkeynes says...

So if the above is correct and a privately owned car park cannot legally issue a penalty then we can all park there without buying a ticket and laugh at the owners when they try to recover the charges?
So if the above is correct and a privately owned car park cannot legally issue a penalty then we can all park there without buying a ticket and laugh at the owners when they try to recover the charges? outragedofmiltonkeynes

11:37pm Mon 11 Feb 13

Ann says...

victorjames wrote:
Ann wrote:
I posted this last week on the letters page: Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable. Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices. http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets?utm_source=MSE_ Newsletter&utm_m

ediu m=Email&utm_term

=05- Feb-13&utm_campa

ign= reclaim&utm_cont

ent= 51
These people are a disgrace and the above correspondent says it all.
Victor, I'm not sure how to take your post. Are you saying I am a disgrace? I hope I have read your post the wrong way.

As my post is merely pointing out the law about unfair penalty fines. I do not encourage people to park in privately owned car parks and then not pay the agreed charge.

But these car parks operators are nothing be cowboys and thugs, who are using scare tactics and bullying to ensure payment. They threaten you with debt collectors and court action knowing that if ever got that far they would lose as their "fines" are not a true reflection of their losses.

People really need to start being more aware for their rights in law and stop caving into these bullies.
[quote][p][bold]victorjames[/bold] wrote: [quote][p][bold]Ann[/bold] wrote: I posted this last week on the letters page: Privately operated car parks (not operated by the local authority or police) are not legally allowed to issue fines and can only send out invoices for the use of their service. These invoices should reflect the true cost/losses of the car park otherwise are classed as an unfair penalty charge and are generally unenforceable. Please refer to this link to the Money Saving Expert which has more information on the subject and what to do if you get one of these invoices. http://www.moneysavi ngexpert.com/reclaim /private-parking-tic kets?utm_source=MSE_ Newsletter&utm_m ediu m=Email&utm_term =05- Feb-13&utm_campa ign= reclaim&utm_cont ent= 51[/p][/quote]These people are a disgrace and the above correspondent says it all.[/p][/quote]Victor, I'm not sure how to take your post. Are you saying I am a disgrace? I hope I have read your post the wrong way. As my post is merely pointing out the law about unfair penalty fines. I do not encourage people to park in privately owned car parks and then not pay the agreed charge. But these car parks operators are nothing be cowboys and thugs, who are using scare tactics and bullying to ensure payment. They threaten you with debt collectors and court action knowing that if ever got that far they would lose as their "fines" are not a true reflection of their losses. People really need to start being more aware for their rights in law and stop caving into these bullies. Ann

12:02am Tue 12 Feb 13

Ann says...

outragedofmiltonkeyn
es
wrote:
So if the above is correct and a privately owned car park cannot legally issue a penalty then we can all park there without buying a ticket and laugh at the owners when they try to recover the charges?
Not really. They are allowed to charge for their services like any other business and by parking in the car park you are technically agreeing to their terms and conditions. If you break the terms and conditions, they are allowed to invoice you for any further services used. But they should be a fair reflection of their losses and not a penalty charge or fine. They can take people to small claims court to reclaim any losses, but since they are not a true reflection of their losses they are classed as an unfair penalty charge.

The more people become aware of the law will force these car park operators to review their methods. In my opinion a fairer system would to have an entry barrier and pay as you leave the car park.
[quote][p][bold]outragedofmiltonkeyn es[/bold] wrote: So if the above is correct and a privately owned car park cannot legally issue a penalty then we can all park there without buying a ticket and laugh at the owners when they try to recover the charges?[/p][/quote]Not really. They are allowed to charge for their services like any other business and by parking in the car park you are technically agreeing to their terms and conditions. If you break the terms and conditions, they are allowed to invoice you for any further services used. But they should be a fair reflection of their losses and not a penalty charge or fine. They can take people to small claims court to reclaim any losses, but since they are not a true reflection of their losses they are classed as an unfair penalty charge. The more people become aware of the law will force these car park operators to review their methods. In my opinion a fairer system would to have an entry barrier and pay as you leave the car park. Ann

7:22am Tue 12 Feb 13

Northcroft says...

https://www.duedil.c
om/company/06712303/
ldk-security-group-l
td

you can tell just by his name he is dodgy, I say that with total confidence, the link shows what is "revealed" as a trading company, totally untrustworthy I reckon,
https://www.duedil.c om/company/06712303/ ldk-security-group-l td you can tell just by his name he is dodgy, I say that with total confidence, the link shows what is "revealed" as a trading company, totally untrustworthy I reckon, Northcroft

7:01pm Tue 12 Feb 13

mark.wilkinson says...

Don't pay it. Very simple.....dig your heels in and just refuse to pay.
Don't pay it. Very simple.....dig your heels in and just refuse to pay. mark.wilkinson

5:36pm Wed 13 Feb 13

the-big-yin says...

mcjordiuk wrote:
as with all private tickets just IGNORE IT.....
ETHICAL PARKING SOLUTIONS LTD
HADRIAN TRAFFIC MANAGEMENT
HADRIAN TRAFFIC MANAGEMENT
BAR SERENGETI LTD
ALL THESE COMPANIES HAVE BEEN DISSOLVED AT COMPANIES HOUSE
HE NOW HAS THIS LDK SECURITY GROUP
I WONDER HOW MUCH HE OWES IN DEBTS
SOUNDS LIKE A SCAMMER FROM ANOTHER COUNTRY TO ME
MR MUPUNGU.......
[quote][p][bold]mcjordiuk[/bold] wrote: as with all private tickets just IGNORE IT.....[/p][/quote]ETHICAL PARKING SOLUTIONS LTD HADRIAN TRAFFIC MANAGEMENT HADRIAN TRAFFIC MANAGEMENT BAR SERENGETI LTD ALL THESE COMPANIES HAVE BEEN DISSOLVED AT COMPANIES HOUSE HE NOW HAS THIS LDK SECURITY GROUP I WONDER HOW MUCH HE OWES IN DEBTS SOUNDS LIKE A SCAMMER FROM ANOTHER COUNTRY TO ME MR MUPUNGU....... the-big-yin

4:06pm Fri 15 Feb 13

Lancelot says...

NEVER pay a so called fine for a private car park. It is NOT a fine, but an invoice to pay however it is worded. Only a Council car park can issue a fine.
Totally ignore any mail sent to you, and the note that is stuck on your window.

Google the subject to prove what is written above.
NEVER pay a so called fine for a private car park. It is NOT a fine, but an invoice to pay however it is worded. Only a Council car park can issue a fine. Totally ignore any mail sent to you, and the note that is stuck on your window. Google the subject to prove what is written above. Lancelot

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