A NATIONAL survey of rail customers released today (Tuesday, January 29) reveals that satisfaction with East Coast’s services has reached a record-breaking high.

In a survey conducted by independent transport watchdog Passenger Focus, East Coast achieved a 92 per cent overall satisfaction rating – the highest score on this franchise at any time since the survey was first launched in Autumn 1999.

East Coast managing director Karen Boswell said: “We are naturally delighted to have reached such a high overall satisfaction rating with our services.

“We want to say thank you to our customers for responding so positively to the many improvements we’ve already made. Our clear message to them and everyone who travels with us is that this is only the beginning.

“The improvements to our stations, particularly at London King’s Cross, have contributed to this impressive vote of confidence in our railway.

“We still have much more to do, particularly on the punctuality and reliability of our services: recently, we’ve seen severe weather causing problems with Network Rail’s infrastructure – track, signals and overhead power lines.”

East Coast’s overall satisfaction rating is three percentage points higher than the 89 per cent average for all long-distance train operators.