AFTER not working for 18 years, bringing up a family and being a full-time carer for my mum, it was time for me to once again join the workforce.

But, oh dear, the world had stormed off into the age of computers leaving me well and truly behind and I had very little in the way of “people skills”. The thought of getting back out there petrified me, to say the least.

Glancing through the paper one day, Relate was looking for a volunteer receptionist to cover counselling. “No experience necessary, full training given,” said the ad. What did I have to lose?

After an interview and an induction I became a volunteer receptionist on a Saturday.

Over the next few weeks I was shown how Relate works, had computer training and learned about policies and procedures.

Obviously, having to deal with clients improved my people skills immensely both on a polite level and an emotional level.

After three months as a volunteer, I was offered a part-time job as a team organiser.

Two years later, I moved up to full-time and, as well as working as part of the team, I started working on my own initiative.

Over the next couple of years, with great support from the trustees and my manager, I completed an NVQ in business administration and a team leading apprenticeship.

I now go out into the town centre, to trade fairs and have stands in various places such as colleges, raising awareness of Relate and the work we do.

I love being part of the team and having the opportunity to be involved at all levels.

There is no greater satisfaction than when clients complete their counselling then come up and say: “Thank you for all your help and support.”

When someone uses the term “only a volunteer” my blood boils.

Volunteers are a great asset and I for one greatly appreciate the work they do. I absolutely love my job, and it all came about after becoming a volunteer.

Liz Sinclair, Team organiser, Relate North-East, Darlington.