EARLIER this week, a watchdog’s report into the standard of after-life care in Britain cast a disturbing shadow over the National Health Service.

The Parliamentary and Health Service Ombudsman concluded that thousands of dying patients and their loved ones were being badly let down by sub-standard care, and we joined the demands for significant improvements to be made a priority.

But we also said it was important to highlight the undoubted successes within the health service, and a Darlington GPs’ practice has given us cause to do just that.

Orchard Court Surgery in Darlington has been put forward as an exemplar after being given a rare “outstanding” rating by the Care Quality Commission (CQC).

Patients at Orchard Court clearly get exceptional care from a practice which ensures appointments are organised to suit them.

It is a level of care which goes beyond normal expectations, with doctors even arranging social activities to aid the well-being of those being treated.

The report by the CQC is a pleasure to read and it points the way forward for general practice in this country.

The relationship between GPs and their patients is a special one. It develops over time and that continuity and personal connection is invaluable when it comes to identifying health care needs.

When supposedly more efficient, but less personal, models are being trialled in the health service, it is worth remembering the core values which have been underlined at Orchard Court.

A good general practice, with trusted patient relationships, a culture of listening, flexible services, and a proactive approach to extended care can save the NHS a lot of time and money further down the line.