Newcastle Airport tops Which? magazine poll

Newcastle Airport tops Which? magazine poll

Newcastle International Airport scored highly for the speed of security checks, baggage drop-off and check-in.

Dave Laws, airport chief executive

Newcastle International Airport scored highly for the speed of security checks, baggage drop-off and check-in.

First published in Business News The Northern Echo: Photograph of the Author by

NEWCASTLE International has topped a Which? magazine readers poll as the best large airport in the UK.

The airport scored higher overall results than the likes of Heathrow, Gatwick and Manchester.

Dave Laws, the chief executive of Newcastle International Airport, said: “This is the second year running that passengers have scored us higher than any other large airport which is great to hear. Our aim is to be the most welcoming airport in the UK, and our staff and business partners work very hard to make passenger journeys through the airport enjoyable.

“We have worked particularly hard in the main areas of customer service including security. During summer 2014 so far, we have achieved 97 per cent of customers through the security process in under 6 minutes.

“We are about to commence the main phase of a £14m transformation of the airport departure lounge. The aim of this development is to give customers a new high quality experience and greater choice. We hope customers will agree that once complete this will make the experience in 2015 even better.”

Comments (3)

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10:40am Fri 22 Aug 14

gramps427 says...

Where did Durham Tees Valley come? I'm surprised that there is no mention as to how passengers love what's being done at DTVA by Peel who have 10 flights a day from Doncaster/Sheffield who came top in their level of airport! Makes you think!
Where did Durham Tees Valley come? I'm surprised that there is no mention as to how passengers love what's being done at DTVA by Peel who have 10 flights a day from Doncaster/Sheffield who came top in their level of airport! Makes you think! gramps427
  • Score: -1

10:45am Mon 25 Aug 14

SirLance says...

gramps427 wrote:
Where did Durham Tees Valley come? I'm surprised that there is no mention as to how passengers love what's being done at DTVA by Peel who have 10 flights a day from Doncaster/Sheffield who came top in their level of airport! Makes you think!
Absolutely well said gramps427 ! That excuse for an airport that used to be great when it was Teesside Airport has been allowed to 'decompose' and become what it is today! From the arrival at the 'exposed to all weather car parking lot, to the impersonal 'shake down' by security! What a terribly trained bunch! Shouting at a foreigner who doesn't understand English well does not make it any clearer ! The stuck up KLM ground attendant who just treated passengers as prats! and had totally lost the point about customer service ! 'No customers = no airport and guess what! It's heading that way faster than you can put coins into that despicable 'departure tax machine! Mugged at the departure lounge! What a complete shambles! I will avoid it like the plague! It's Newcastle from now on! Screw the lot of them at Durham Tees Valley! I'd rather take the taxi to Darlington from Newcastle than put up with that joke of a place again!
[quote][p][bold]gramps427[/bold] wrote: Where did Durham Tees Valley come? I'm surprised that there is no mention as to how passengers love what's being done at DTVA by Peel who have 10 flights a day from Doncaster/Sheffield who came top in their level of airport! Makes you think![/p][/quote]Absolutely well said gramps427 ! That excuse for an airport that used to be great when it was Teesside Airport has been allowed to 'decompose' and become what it is today! From the arrival at the 'exposed to all weather car parking lot, to the impersonal 'shake down' by security! What a terribly trained bunch! Shouting at a foreigner who doesn't understand English well does not make it any clearer ! The stuck up KLM ground attendant who just treated passengers as prats! and had totally lost the point about customer service ! 'No customers = no airport and guess what! It's heading that way faster than you can put coins into that despicable 'departure tax machine! Mugged at the departure lounge! What a complete shambles! I will avoid it like the plague! It's Newcastle from now on! Screw the lot of them at Durham Tees Valley! I'd rather take the taxi to Darlington from Newcastle than put up with that joke of a place again! SirLance
  • Score: -1

2:31am Wed 27 Aug 14

SirLance says...

I see I scored a 'dislike' I wonder as to the background of that? The truth hurts and those morons 'running the show' at Durham Tees Valley need to be taken to task! An airport in 2014 where people have to enter through a side door with all their traveling baggage via the cafeteria! You think i'm kidding ? Go check it out!! You will see the main approach road is blocked so everyone has to use the side door! You can't make this stuff up! Ignorant people who steal oxygen on a daily basis!
I see I scored a 'dislike' I wonder as to the background of that? The truth hurts and those morons 'running the show' at Durham Tees Valley need to be taken to task! An airport in 2014 where people have to enter through a side door with all their traveling baggage via the cafeteria! You think i'm kidding ? Go check it out!! You will see the main approach road is blocked so everyone has to use the side door! You can't make this stuff up! Ignorant people who steal oxygen on a daily basis! SirLance
  • Score: 0

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