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Motor trade managers win acclaim
A RAPIDLY growing motor retailer has recognised two staff from the North-East in an annual awards presentation.
Gateshead based Vertu Motors Plc, the seventh largest motor retailer in the UK, which includes the Bristol Street Motors brand, held its CEO awards ceremony at Jesmond Dean House Hotel, Newcastle.
Steve Robinson, service manager at Bristol Street Motors Vauxhall dealership in Newcastle, was named Best Service Manager for driving a high quality of service and the Customer Satisfaction Index (CSI) process throughout his department.
Simon Ward, who is based in the IT department at the firm's head office, was presented with an outstanding achievement award for developing and delivering the company's Service Plan and showroom systems.
Robert Forrester, chief executive of Vertu Motors, said: “As a business employing over 3,000 colleagues we pride ourselves on recognising and congratulating outstanding work delivered within the group. It’s extremely important to reward those colleagues who have delivered exceptional service and made a positive impact on the business.
“The CEO awards allow us to recognise our talented managers within the business and reward them for their dedicated work. I always look forward to telling the winners they will be receiving an award, as often it’s quite unexpected.”
“Both Simon and Steve have excelled in their job roles, which has enabled us to offer a better service to our customers. I am pleased to be presenting these well-deserved awards to two of the best performers from the region.”
Mr Ward, said: “I am proud to be given this award. I feel I am just doing my job, so to be recognised for my efforts is really great. It was a fantastic night and everyone had a really good time celebrating.”
Mr Robinson, said: “It’s been fantastic to be officially recognised for the work I do, it’s made my year. I work with a great team of people who work exceptionally hard to keep Bristol Street Motors Vauxhall dealership in Newcastle the best outlet for customer service, so customers keep coming back.”