A NORTH-EAST telecoms company has been rewarded for the standards of its services.

Powerdial Services, based in Hawthorn, near Seaham, County Durham, has been appointed an expert business partner by global communications provider Avaya, and praised for its excellent customer service.

The company has operated in the communications market for more than 20 years and works with clients including the Ministry of Justice, the Legal Services Commission and East Durham Business Service.

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It has also provided IT services in the private sector for North-East Premier League teams Sunderland and Newcastle United, and works with clients in Europe, the Middle-East and Africa.

Paul Farn, managing director, said: “To achieve such a high position in the Avaya Business Partner Channel is testimony to the dedication of the staff and I am extremely proud of the team.

“We needed to restructure and re-design the business in order to deliver not the solutions and services but also the customer service levels that I wanted.

“The appointment as a Avaya expert is also highly valued and proves we are not only designing, selling and implementing high quality ICT solutions, but are are supporting them exceptionally well.”

Aisling Mahony, Avaya head of marketing for the UK and Ireland, said: “We are pleased to work with Powerdial as an expert business partner.

“They have worked to ensure excellence in all of their programs and are a valued business partner.”